Ted Britt Ford - Service Center

If I have a question, laurel is the person to ask. She will help in any way that she can and make sure you are taken care of. She understands that customer service is a top priority. will help in any way that she can and make sure you are taken care of. She understands that customer service is a top priority. More

We have purchased and serviced our Ford vehicles at Ted Britt Ford (Fairfax) for the last 11 years primarily for the quality and professionalism of their service department and particularly because of the Britt Ford (Fairfax) for the last 11 years primarily for the quality and professionalism of their service department and particularly because of the service we receive from Gary Funk and the 'Blue Team'. Gary and his team have always been personable and professional and completed work with high quality in a timely fashion. More

Gary Funk is outstanding and does a very professional job. He explains everything carefully and is straightforward in his assessments. He provides options and recommendations. job. He explains everything carefully and is straightforward in his assessments. He provides options and recommendations. More

Laurel is awesome. She always gets my vehicles in, serviced and on the road again as quickly and easily as possible. She is always my first call whenever I need any kind of car service. serviced and on the road again as quickly and easily as possible. She is always my first call whenever I need any kind of car service. More

I have bought 4 cars from Ted Britt and have always had an excellent experience from the sales team, financing team and especially the service team. Gary Funk and the Blue Team in service have always take an excellent experience from the sales team, financing team and especially the service team. Gary Funk and the Blue Team in service have always taken great care of the cars and I've rarely had any trouble with any of them. When I have had a problem, they were always helpful and quick to make the repairs. More

I went to Ted Britt Ford to complete a 90K mile service on my 2002 Ford Explorer. I suspected the service would find other issues with my 11 year old car (not because of a poor product, but because the SUV on my 2002 Ford Explorer. I suspected the service would find other issues with my 11 year old car (not because of a poor product, but because the SUV is old). My Service Advisor, Gary Funk, did a thorough job and found other issues with the SUV that posed safety issues to me and my family if we didn't fix them. Gary explained to me the issues, prioritized the ones for me that were "must" fixes, and got me back on the road in a day. I feel Gary was honest and upfront with the proposed issues and acted like a trusted adivsor regarding my car. Gary is an outstanding Service Advisor and a huge asset to Ford and specifically Ted Britt Ford. More

Overall, the Ted Britt organization has provided top notch service. In particular, Jeff Bird has been very responsive and effective in servicing both our 2005 Lincoln Navigator and our 2010 Mariner. Jef notch service. In particular, Jeff Bird has been very responsive and effective in servicing both our 2005 Lincoln Navigator and our 2010 Mariner. Jeff is very knowledgeable, thorough and honest, and is easy to work with. More

Outstanding service as usual. Dan is very respectful, professional and easy to deal with. I've been taking the Explorer to Dan since we bought it from Ted Britt in April 2004. I always feel that he is professional and easy to deal with. I've been taking the Explorer to Dan since we bought it from Ted Britt in April 2004. I always feel that he is being very honest with me and that he has my best interest at heart. More

My 2001 Focus (purchased at Ted Britt Ford) is the first car I've held over 5 years and that's because of the service department. Gary Funk is my service advisor and has been wonderful. He's very good at car I've held over 5 years and that's because of the service department. Gary Funk is my service advisor and has been wonderful. He's very good at explaining repairs in terms a layman can understand, and also lets me know what repairs can wait and what repairs need to be done now. I have no hesitation about pre-authorizing repairs because Ted Britt doesn't do anything that doesn't need to be done. I've pre-authorized things like tires and brake work, and when I speak to Gary later on he says "you don't need that." The service loaner program is a super advantage -- for $10/day plus gas (as of time this review is being written) I can't go wrong. If Gary needs to keep my car overnight I still have transport. I've never had to bring my car back for a repair that wasn't done properly (I did several times at the dealership I used to use). Ted Britt Ford has always fixed my car right the first time. More