Ted Britt Ford - Service Center

When my 2007 Mercury Milan was brought in for its 45,000 mile service, Dan Strouth and the Fairfax "Red Team" treated me with the utmost respect (even though I had not bought my car from Ted Britt). When I mile service, Dan Strouth and the Fairfax "Red Team" treated me with the utmost respect (even though I had not bought my car from Ted Britt). When I returned to pick up my car, I spotted a 2010 Mercury Milan that was a "love at first sight" purchase opportunity. Long story short, I was afforded the kind of enthusiasm and appreciation that any customer could ask for; and finished my visit with the trade-in of my 2007 for the 2010 Milan that I fell in love with. The entire process was a joy to be a part of. My hat is off to Marcus Castellanos (my salesman), whose tie I was honored to cut for display on the "Ted Britt Wall of Fame" (as I was his first client); special thanks to Rick Asay for securing the sweetest possible financing arrangements; a personal "thank you so much" to Carina Thompson for taking the time to greet me with a "hello" and a smile each time she was nearby; my gratitude to Sonny Robinson for helping Marcus and me find our way around "the paperwork mountain"; and when it comes time to close your deal, you will be very impressed by Moe Hamdan - whose professionalism is a testimony to the standards that Ted Britt Ford/Lincoln-Mercury operates by. I do not live in Virginia (I am on a work assignment here); but I would gladly make the trip to Fairfax to continue dealing with this extremely classy and customer-service-oriented dealership at any time in the future. This review is my homage to everyone at Ted Britt for making my experience so personally heartfelt. More

I have been a customer of Ted Britt for 7 years and have bought 5 cars there, including a car for my parents. I can always count on personal service and the best deal possible. Alison is the new car sales bought 5 cars there, including a car for my parents. I can always count on personal service and the best deal possible. Alison is the new car sales manager, and really knows the industry, both from a vehicle and financing perspective. Gary is the Blue Team service manager, and has always gone above and beyond in taking care of my cars. I love the place so much I bought a 2010 Edge and 2010 Mustang within a month of each other. I can recommend Ted Britt for their fairness, honest and willingness to go the extra mile. Ford is the leader right now, and Ted Britt is an superb representative of the brand. More

If I could give them 0 stars I would! This is by far If I could give them 0 stars I would! This is by far the worst dealership service I have ever received. I had a spark plug go bad in Jan 2010, and If I could give them 0 stars I would! This is by far the worst dealership service I have ever received. I had a spark plug go bad in Jan 2010, and they recommended that all spark plugs be replaced. Eight months later one of the spark plugs blew out. After much research and actually speaking to the Ford Engineer in Dearborn who designed this engine for the 2004 Escape, they confirmed that there was no reason the spark plugs should have blown out of the car if they had been screwed in properly. So $800 later, I have to have it completely bored out and a new spark plug installed. I turn on the car and now I have an engine knock that wasn't happening before the spark plug install. They claim all they can recommend is that I get a new engine. Now I find out that my transmission is completely gone and they won't even give me a price to rebuild. After taking the car to AAMCO (VERY HELPFUL STAFF) I've been told that when they replaced my alternator (three times) they didn't reset the ODB2 monitor - so the drive cycle tests are not complete", there is another electronic issue that was problematic and caused the shut down of key electronic systems in the car, because of these electronic malfunctions - I didn't receive any of the warnings I should have received and my transmission failed when I could have fixed it had I received those warnings. I have a leaking oil pan, warped rotors, rear shocks that are leaking, power steering fluid that should have been changes and spark plugs need to be cleaned now due to the problems with the engine. NONE of this did Ted Britt ever tell me, or obviously service correctly, or I wouldn't be having half of these problems. Just last month I made my last payment on this car and now it's a worthless hunk of steel. Thanks so much Ted Britt for ruining my car and leaving a pregnant mother without transportation. This dealership is a SHAM of crap service and idiots doing the service. Will never buy or bring another vehicle to Ted Britt. Also have reported them to Ford Headquarters - Dealership Management Division. Absolutely useless franchise that should have been shut down when Ford was re-organizing! More

A few years back we bought an Escort, a 2 year old former loaner car. One year later, it broke down (crankshaft pulley had come loose) and we had it towed to Ted Britt Fairfax. I was under the impressio loaner car. One year later, it broke down (crankshaft pulley had come loose) and we had it towed to Ted Britt Fairfax. I was under the impression that it was still covered by the 3/36 Powertrain warranty. They explained that the Ford Warranty ran out after 36 months and it was now 39 months, since it was two years and 3 months when I bought the car. I expressed my shock and pointed out to them that I chose Ted Britt for my daughters car instead of some unknown used car lot because I wanted the service after the sale that I had heard about. They fixed the car the next day at no charge. And they paid the towing bill too. Nice. More

My wife took our 2005 Freestar in for 75,000 service at Ted Britt Ford in Fairfax in preparation for a long cross-country trip by herself. They kept the car for two days then gave it back with a receipt th Ted Britt Ford in Fairfax in preparation for a long cross-country trip by herself. They kept the car for two days then gave it back with a receipt that said they did an oil change. They only charged $49 but did no other services. She pulled out of the lot only to have the tire service light come on immediately. She returned to ask what happened with all the long list of needed services at 75,000. They told her first those services aren't needed for every car. then they said they did those services and her car was fine. She explained the service receipt always shows every detail of work, even filling the wiper fluid, but this receipt only showed an oil change. They swore they did everything. She said, I'm getting ready to travel alone across country, is this car ready. They said yes, we did all services and all is well. She asked why then did the tire service light come one. They said it always comes on after rotating the tires (we never saw that before and we've owned it five years). The service guy then walked away leaving her standing there. When she showed them publications that came with the car showing the detailed list of services needed, they said, "you aren't making any sense lady." and tried to convince her she was the one who had no idea what the car needed. Unbeleivably rude and dismissive and uncaring that she was about to embark on a cross-country trip. Another Ford dealership in Sterling performed the services needed and gave a detailed receipt of all that was needed. The would not have made the trip safely without these services. More

I took my car to this dealership for a State inspection and some optional scheduled maintenance. I was told I needed over $700 in repairs for my car to pass State inspection. The $700 did not include any and some optional scheduled maintenance. I was told I needed over $700 in repairs for my car to pass State inspection. The $700 did not include any optional maintenance I have getting done for $600. Having used this dealer for years I trusted them, but this time I felt unsure about the repairs. I called another auto repair shop and found they would do the work for $400 including a new State inspection. When I called to say I would pay for the done so far becasue I would have the work and inspection done elsewhere they said they made a mistake. The mistake was that the $700 in work was NOT NECESSARY. They were very sorry for this mistake. Their credibility with me is lost forever. I will not return and I doubt I will buy a Ford again. I don't know if I was, but I do feel cheated. More

The ABS light always goes on after 15-29 miles of driving, which was verified by Goodyear Dealer. They recommended me to go to the Ford Dealer because they don't have necessary equipment to diagnose driving, which was verified by Goodyear Dealer. They recommended me to go to the Ford Dealer because they don't have necessary equipment to diagnose the problem. So I came to the Quick lane at 11200 James Swart Circle, Fairfax, VA. They called me back in 2 hours and said that everything is fine with my car and completely ignored a written statement from Goodyear that the ABS light came on after 12 miles of driving. Then they told me that they will keep checking, 2 days past, nobody bothered to call me. I think it's a nice denial strategy: they fail to detect what is wrong and therefore they don't have to fix it. Obviously it’s not concern of theirs that my Mustang or every Mustang I’ve driven engages traction control EVERY time I have to turn up to a little hill on a wet road.... I don't even have to mention slippery conditions during winter season. That’s why I always appreciated this feature, but now it’s turning itself off and won’t come back on until the engine is off for a while. I've read multiple people complaining about this, but FORD conveniently doesn't care about any of this... this is your car and you are stuck with it... I take it as FORD Motor Company complete failure to provide drivers’ safety. I wanted to buy my next car there, but it's not going to happen and I don’t recommend it to anybody else. More

One star is generous. I strongly suggest taking your vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why the check engine light had come on. I also asked them to rotate and balance the tires while they were at it. After 6 hours of what must have been strenuous labor, they called me at 2:30pm to say that my truck would be ready in 15 minutes. They neglected to say that they would be closing another 15 minutes after that. Subsequently, my truck would be held hostage until business hours on Monday. But it's ok, my work can wait. As for the work on the truck, they were able to rotate my tires correctly...a task that my 7 year old nephew could easily perform. HIGH FIVE Ted Britt Ford! However, they informed me that they were unable to balance my tires. ...Unable to balance tires? Or didn't want to because it was closing time and there was a big college football game to catch??? I can't be sure. No big deal, the main reason I brought in the truck was that it was quite alarming for me to have a check engine light come on in such a new vehicle. To alleviate my concern, they simply reset the light (not bothering to diagnose or repair the problem causing the illumination). They comforted me with the fact that the unthinkable expertise that went into performing this miracle on my truck would be covered under warranty. PHEW! When they handed me the bill (knowing that the depression of the reset button was going to be billed to Ford) I expected to see something in the $20-30 range for a tire balance and rotation...minus, of course, the tire balance that was asking entirely too much. My bill was $99. You may be asking yourself, "why so much for a tire rotation?" Well, they took it upon themselves to change the oil and replace the oil filter even though I hadn't asked them to do so (about a $65 procedure according to their gorilla math). When I explained to them that I hadn't asked for an oil change, they said to me, (in their best 3rd grader nanny nanny boo boo voice) "oh yes you did." In between spouts of, "I know you are, but what am I," when I tried to explain that my truck didn't need an oil change they asked me, "well then why did you ask for one?" Backed into a corner with this intense line of interrogation, I scoured my brain for a resource capable of aiding me in my escape. I was overcome with a swarm of tactics I could employ, but one far outweighed the others. "I'll use LOGIC," I said to myself. I quickly ran out to my truck to grab a receipt from Jiffy Lube for an oil change performed on my truck just a month and 1700 miles prior. "You see, I've still got a good 3300 miles until my next oil change," I triumphantly exclaimed to the (now) army of supervisors that had come out to help the supervisor before them that wasn't able to coerce me into submission. Clearly their need to pull a profit far outweighed my need to make sense. Honesty, integrity, accountabliity? Unnecessary when there's $65 at stake. I hope my $65 takes your service station STRAIGHT to the top, Ted Britt Ford! More