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154 Reviews of Ted Britt Ford - Service Center
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March 24, 2008
Took my 1998 Taurus there with the problem of a leaking coolant reservoir and door alarm coming on when door opened, whether the key was in or not. They wanted to replace the ($60) coolant reservoir for $ coolant reservoir and door alarm coming on when door opened, whether the key was in or not. They wanted to replace the ($60) coolant reservoir for $170, replace the clock spring in the steering column, and also told me i needed ball joints and tie rod ends, total $1700 of work. i replaced the reservoir myself (5 minute job, maximum). i fixed the door alarm problem (it was not the clock spring, but how would they have known since they didn't take the 5 minutes necessary to remove the ignition switch to find the problem was just a mis-seated clip, another 5 minute job), and took the car to a very good mechanic who showed me how tight and without trouble the ball joints and tie rod ends are. More
by dahlheim
Employees Worked With
Service
January 05, 2007
I took my car in after having some trouble with it, I really thought the service was fast and the rental car allowed me to run errands during the day instead of being stuck at a car dealership for hours. really thought the service was fast and the rental car allowed me to run errands during the day instead of being stuck at a car dealership for hours. The car was fixed right the first time at a fair price. I felt the mechanics were qualified and very efficient. Overall it was a very good experience and I will continue to have my car serviced there and in the future i plan to purchase every vehical from there! More
by pennstatelax
Employees Worked With
Jeff Cain
November 17, 2006
I can recommend TedBritt Quality Centre, I personally feel they have qualified mechanices, last month I went TyresPlus for my vechicle steering wheel repair, they suggested me change the entire power st feel they have qualified mechanices, last month I went TyresPlus for my vechicle steering wheel repair, they suggested me change the entire power steering system , next day I went to TedBritt, they fixed the Power Steering Issue by correcting loose contact in P/S Cable. They just took 5 minutes to fix the issue, In TyresPlus I stayed halfday, they checked the entire engine, but they are not able to find the source of issue. More
by to_sam007
May 08, 2006
Last year I bought a usedMountaineer from Smart Wheels a division of Ted Britt Ford. We were bought an extended warrenty (where we had to pay $100 deductible) and were also given a 2 month 2000 mile Ted Br division of Ted Britt Ford. We were bought an extended warrenty (where we had to pay $100 deductible) and were also given a 2 month 2000 mile Ted Britt Ford warrenty with no deductible. I immediately noticed a squeel in the car and took it into the ser vice deptartment at Chantilly Ted Britt Ford. They told me it was something in the transmission and would get back to me. The next thing I knew, the sales manager at Smart Wheels picked the car up, took it to an off lot repair shop and had the transmission fluid changed and said the car was fixed as good a new. The squeel was back the next day so I took it back to the Chantilly service department. It took over 3 weeks to work on the car saying it was the torque convertor. Imagine my surprise when I got the car back and it had the same squeel. I took the car back and the service manager said it was the differential and it took another week to have it worked on. During this time my car went over the 2000 miles. When I went back to to pick up the car they demanded I pay the $100 deductible. I argued that if they had fixed the car in the first place i wouldn't have gone over the 2000 miles. Susan told me if I wanted my car back I would pay the money. I paid and went home and stopped the check. Ted Britt Ford sued me for almost $500. We settled out of court but I still had to pay the $00 plus $50 in filing fees. I will never buy another car from Ted Britt ford or use their service department again. I advise everyone I know not to deal with them. More
by ladylion
Employees Worked With
Susan, Rick
