Ted Britt Ford - Service Center

One star is generous. I strongly suggest taking your vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why the check engine light had come on. I also asked them to rotate and balance the tires while they were at it. After 6 hours of what must have been strenuous labor, they called me at 2:30pm to say that my truck would be ready in 15 minutes. They neglected to say that they would be closing another 15 minutes after that. Subsequently, my truck would be held hostage until business hours on Monday. But it's ok, my work can wait. As for the work on the truck, they were able to rotate my tires correctly...a task that my 7 year old nephew could easily perform. HIGH FIVE Ted Britt Ford! However, they informed me that they were unable to balance my tires. ...Unable to balance tires? Or didn't want to because it was closing time and there was a big college football game to catch??? I can't be sure. No big deal, the main reason I brought in the truck was that it was quite alarming for me to have a check engine light come on in such a new vehicle. To alleviate my concern, they simply reset the light (not bothering to diagnose or repair the problem causing the illumination). They comforted me with the fact that the unthinkable expertise that went into performing this miracle on my truck would be covered under warranty. PHEW! When they handed me the bill (knowing that the depression of the reset button was going to be billed to Ford) I expected to see something in the $20-30 range for a tire balance and rotation...minus, of course, the tire balance that was asking entirely too much. My bill was $99. You may be asking yourself, "why so much for a tire rotation?" Well, they took it upon themselves to change the oil and replace the oil filter even though I hadn't asked them to do so (about a $65 procedure according to their gorilla math). When I explained to them that I hadn't asked for an oil change, they said to me, (in their best 3rd grader nanny nanny boo boo voice) "oh yes you did." In between spouts of, "I know you are, but what am I," when I tried to explain that my truck didn't need an oil change they asked me, "well then why did you ask for one?" Backed into a corner with this intense line of interrogation, I scoured my brain for a resource capable of aiding me in my escape. I was overcome with a swarm of tactics I could employ, but one far outweighed the others. "I'll use LOGIC," I said to myself. I quickly ran out to my truck to grab a receipt from Jiffy Lube for an oil change performed on my truck just a month and 1700 miles prior. "You see, I've still got a good 3300 miles until my next oil change," I triumphantly exclaimed to the (now) army of supervisors that had come out to help the supervisor before them that wasn't able to coerce me into submission. Clearly their need to pull a profit far outweighed my need to make sense. Honesty, integrity, accountabliity? Unnecessary when there's $65 at stake. I hope my $65 takes your service station STRAIGHT to the top, Ted Britt Ford! More

I took my car in after having some trouble with it, I really thought the service was fast and the rental car allowed me to run errands during the day instead of being stuck at a car dealership for hours. really thought the service was fast and the rental car allowed me to run errands during the day instead of being stuck at a car dealership for hours. The car was fixed right the first time at a fair price. I felt the mechanics were qualified and very efficient. Overall it was a very good experience and I will continue to have my car serviced there and in the future i plan to purchase every vehical from there! More

I can recommend TedBritt Quality Centre, I personally feel they have qualified mechanices, last month I went TyresPlus for my vechicle steering wheel repair, they suggested me change the entire power st feel they have qualified mechanices, last month I went TyresPlus for my vechicle steering wheel repair, they suggested me change the entire power steering system , next day I went to TedBritt, they fixed the Power Steering Issue by correcting loose contact in P/S Cable. They just took 5 minutes to fix the issue, In TyresPlus I stayed halfday, they checked the entire engine, but they are not able to find the source of issue. More

Last year I bought a usedMountaineer from Smart Wheels a division of Ted Britt Ford. We were bought an extended warrenty (where we had to pay $100 deductible) and were also given a 2 month 2000 mile Ted Br division of Ted Britt Ford. We were bought an extended warrenty (where we had to pay $100 deductible) and were also given a 2 month 2000 mile Ted Britt Ford warrenty with no deductible. I immediately noticed a squeel in the car and took it into the ser vice deptartment at Chantilly Ted Britt Ford. They told me it was something in the transmission and would get back to me. The next thing I knew, the sales manager at Smart Wheels picked the car up, took it to an off lot repair shop and had the transmission fluid changed and said the car was fixed as good a new. The squeel was back the next day so I took it back to the Chantilly service department. It took over 3 weeks to work on the car saying it was the torque convertor. Imagine my surprise when I got the car back and it had the same squeel. I took the car back and the service manager said it was the differential and it took another week to have it worked on. During this time my car went over the 2000 miles. When I went back to to pick up the car they demanded I pay the $100 deductible. I argued that if they had fixed the car in the first place i wouldn't have gone over the 2000 miles. Susan told me if I wanted my car back I would pay the money. I paid and went home and stopped the check. Ted Britt Ford sued me for almost $500. We settled out of court but I still had to pay the $00 plus $50 in filing fees. I will never buy another car from Ted Britt ford or use their service department again. I advise everyone I know not to deal with them. More