Ted Britt Ford - Service Center

Terrible service for what you pay Can you imagine paying 139$ for oil change at Ted Britt. When you get your car back it is not washed!? They charge you 11$ for "shop supplies" on an o Can you imagine paying 139$ for oil change at Ted Britt. When you get your car back it is not washed!? They charge you 11$ for "shop supplies" on an oil change. Then they expect you to believe they added "conditioner" to oil. Total scam. Even premium oil change is not 50$. This place will argue with you on why they do not have to wash your car when you bring it to them for the first service check More

So rude Could service department be more rude? Wow-guyon phone was a total jerk. Taking a van in for axle recall. Glad I never bought there. Could service department be more rude? Wow-guyon phone was a total jerk. Taking a van in for axle recall. Glad I never bought there. More

great hassle free sales experience easy online appointment system for service friendly service advisors and technicians love the loaner program will com hassle free sales experience easy online appointment system for service friendly service advisors and technicians love the loaner program will come back and tell all my friends/family too More

Never take your car here. You might never get it back. Still waiting on third day for a repair that was supposed to take 5 hours. Brian Ceras is either totally incompetent or You might never get it back. Still waiting on third day for a repair that was supposed to take 5 hours. Brian Ceras is either totally incompetent or putting on a great act. For a radiator replacement, he actually informed me, trying to explain the huge delay, that they'd never done one before and it was a massive job. 3 days for a 5 hour job. Still waiting. This is a company vehicle and we deal with Ford service centers all over the country and this is by far the worst. More

Miss communication, then ... was service even done?!?! There seemed to be some kind of miss-communication that I would be waiting the day I brought my escape in, even though I said clearly, “I’ll be right There seemed to be some kind of miss-communication that I would be waiting the day I brought my escape in, even though I said clearly, “I’ll be right here” to the guy who checked me in. I wound up sitting there from 10am until 2pm before anyone ever told me what was happening. I could understand if I didn’t have appointment, but I set the appointment up days earlier. I went to check in 1pm-ish timeframe because it had been so long. I figured there was some challenge in repairing tire pressure sensor that was an issue. At that point it seemed as though my escape was put on back burner. When it was realized that I had been waiting and it might be non-stocked/out of stock repair (faulty tire pressure sensor needed to be ordered), I was told that their shuttle, so I could get home, would be 15, maybe 30 min. OK, fine. An hour later, still no shuttle. Had to call the wife (that’s another difficulty in and of itself). I recognize that if a new sensor needed to be ordered, ok, I would have to figure something else out. Having to sit there all day was a … challenge. Then, most importantly, when I come in to pick up my car and get it home, I look at the ‘vehicle report card’ provided … windshield wipers have a green check mark. Nope! Passenger side wiper has about 50% surface even touching the windshield. I had forgotten about it, but the green check mark reminded me. It couldn’t have possibly even been looked at by the service guys and then given a green mark. Makes me wonder if any of the other service items/checks where even done! Scary. Finally, I reply to service manager's automated thank you email and it bounces. I recognize schtuff goes awry sometimes, but man! This was awful. More

Incompetent Service Department and No Customer Service! I purchased my $50,000 F150 Lariat from Ted Britt Fairfax just over 2 years ago and have started having engine issues so I took it straight back to th I purchased my $50,000 F150 Lariat from Ted Britt Fairfax just over 2 years ago and have started having engine issues so I took it straight back to them. This is a 75 minute drive from S Stafford each way. The service advisor's did not annotate my problem as I told it to them and corrrected them on it, which resulted in a repair that was incorrect, but still cost me outside of my warranty for the diagnostic. I had to take my truck back 2 days later for the same problem, at which time I drove the actual tech with me to explain the problem. It has since been 5 days and I have not heard back from Ford or been able to get a hold of the managers or my advisors, by any means. I have made 3 separate phone calls to the managers and emailed, but not received a response. I have also attempted to call my advisor or anyone who could update me many times. They have told me I can only receive an update from my advisor "David", who will not answer my calls. The staff advisors know nothing about cars and act like rental car salesmen, which makes it even more difficult to get a professional explanation on what is going on with my vehicle. Find another location. I am filing a formal complaint with the Ford Corporate Office. I expect more for what I paid for my truck. I simply want my truck fixed and information on what is going on with it. No update or responses in 5 days, after already bringing it back for a failed repair, is absurd. **Over a week later, I have just gone back and picked up my repaired vehicle and was refused a proper refund for an erroneous charge on a diagnostic that turned out to be wrong as my repairs were covered under warranty. Additionally, the service advisor I spoke with literally asked me to ignore a customer satisfaction survey I was going to receive, because he hates to get bad reviews and it really looks bad on him. Shouldn't your actual conduct and service be how you get good reviews? This unethical behavior should be of great concern to Ted Britt. Additionally, it is fraudulent to charge me for a diagnostic, tell me I will be refunded for it if the repairs are covered by warranty, then tell me you can't refund me to the card I used, but rather will send a check to me in the mail for it later. Additionally, they would not provide me any documentation for the pending refund either, telling me they could only write a small note on the bottom corner of my receipt and that I can come back in a few weeks and ask again if I have not received a check yet. Also, one of the senior service managers present, would not look or speak to me while sitting 10 feet in front of me while I was discussing the repairs and issues I had with their customer service to my advisor. When I asked if there was anything they could do to compensate me for the "3" round trips I had to make from South Stafford to their shop due to their failure to repair the truck, I was told they could either fill up 8 gallons of my truck (6 of which they used during the 2 weeks they had my truck for repairs) or offer me a free oil change. I chose the oil change as it has more value as they refused to simply refill the gallons of gas they used out of principle. Next, they again would not provide me a voucher or official documentation for the oil change, telling me that it was in the system. None of this is professional or legit. Finally, I asked for a sample of touch-up paint for my truck twice and was not given the paint. I was told they would have it for me, but when I arrived today was told it wasn't in yet. They charged me for it and said they are still waiting for it to be shipped to their shop. It is a Ford vehicle and I was told in the sales department they had the paint in stock. I then asked when it would be in and was told they don't know and that they would call me the day it arrives in. I asked when can I expect that to be, and was again told they don't know. Really? Did they just steal another $25 from me? I receive better service and professionalism from small mom and pop shops than this Ford Service Center. How is the service center this much worse than the fantastic sales department in Fairfax that we purchased our truck from. The sales department was above and beyond the best experience my wife and I have ever had at a dealership after having purchased 3 other new vehicles and 2 used vehicles previously. I am appalled and dumbfounded after the completion of my vehicles repairs at this service department over the last 2 weeks. More

Service department is horrible specially Lane manager BRAIN! Horrible dealer!! there sales department sucks, and the service department sucks!! the service lane manager is a complete jerk! stay away from this de Horrible dealer!! there sales department sucks, and the service department sucks!! the service lane manager is a complete jerk! stay away from this dealership, they are all nice until the first problem! Cant wait to get the customer satisfaction survey, and if i don't get it ill call ford and ask why it wasn't sent out to me More

Britt Ford Service I had a mix up with service. Mike Britt reached out and made it right. I am very happy with the end result. I would recommend I had a mix up with service. Mike Britt reached out and made it right. I am very happy with the end result. I would recommend More

Terrible Service Department Let me start by saying I do much of the basic work on my vehicles. I am a craftsman so I have a vast collection of tools and know how to turn a wrench Let me start by saying I do much of the basic work on my vehicles. I am a craftsman so I have a vast collection of tools and know how to turn a wrench. Because of this, my vehicle usually only visits the service dept. for warranty work. I tried to let Ted Britt do the maintenance but because of the poor work I decided to do it myself. Examples are using the wrong weight oil for my engine to distorting all my lug nuts so that my 19mm ire iron would no longer fit on the lugs. I have a long list and it's very frustrating. I was so looking forward to my new 2013 Escape, it's a shame that Ted Britt might actually keep me from ever buying another Ford. The icing on the cake was my last visit. My Escape started leaking oil. The service dept. replaced oil pan gasket and engine cover gasket. Not an easy job at all. But when I got it back and crawled underneath and under the hood, I noticed that they left off about 60% of my fasteners. The wheel well splash shield was missing almost all of them. All of my screws were stripped that attaches the under body engine cover. The next day I noticed that my hood was dented from someone pushing down on it too hard when they closed it. and to top it off, I had to tell the service advisor about the recall on my vehicle! I thought they ran your VIN for safety recalls!! Both locations have much to learn about taking pride in their work. I understand that Ford doesn't pay very well for warranty work, but is that my fault?? Is it my fault that I have had several problems with my new vehicle? Just because I know a little about working on cars and can spot poor workmanship doesn't mean anything, right? What kind of workmansjhip are you giving people that don't check your work? Another example is my new Escape had a misaligned rear hatch. I gave the dealer two tries to fix it. They couldn't. I fixed it myself one afternoon. I have several stories and if the Britt family is interested in hearing them I would gladly meet to discuss. I can list the service advisors, but the blame really falls on the techs and the upper management. More

Miserable service department Service department schedules appointments with out parts in hand. Had our car 3 days before started work. Does not return phone calls and let you know Service department schedules appointments with out parts in hand. Had our car 3 days before started work. Does not return phone calls and let you know status of work. STAY AWAY FROM THIS DEALER AT ALL COSTS More