Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
154 Reviews of Ted Britt Ford - Service Center
Sort by
October 17, 2014
Gary Funk - Tenacious and Exhaustive I echo Too40gawlf's sentiments. Had an elusive issue with our new Flex. It took three days to finally isolate the cause, but Gary never shrugged his I echo Too40gawlf's sentiments. Had an elusive issue with our new Flex. It took three days to finally isolate the cause, but Gary never shrugged his shoulders and moved on; he contacted factory folks and stayed with it until the correct solution was identified and implemented. Also called us each afternoon to update the status - we never had to try and find him to learn what was going on. This Flex replaces our 2009 Flex which we purchased from a competing area dealer. We always have our cars serviced where we purchase them, and we're extremely happy that we chose Ted Britt for this purchase and garnered Gary Funk's expertise and determination in the process. More
by Verdigris
October 09, 2014
1st ever Service Asked for an estimate for a repair - was called almost right after I got back home. Service was done by the next day. The service person was very he Asked for an estimate for a repair - was called almost right after I got back home. Service was done by the next day. The service person was very helpful. More
by harleygirla
Employees Worked With
Eric Suter
October 02, 2014
Gary Funk = Exceptional Service Advisor There are very few guys like Gary in the dealer service world. Gary is a straight up, no BS guy when it comes to customer service. He is the type of There are very few guys like Gary in the dealer service world. Gary is a straight up, no BS guy when it comes to customer service. He is the type of guy that will earn your trust and keep it. generally, Im loathe to taking my car to a dealer service department, but my experiences with Gary and his Blue Team techs has been one that has completely won me over. More
by Too40gawlf
October 02, 2014
Great Quality The detailed attention to my car needs and the very personal customer service were truly exceptional. Maintenace performed in a timely manner and the The detailed attention to my car needs and the very personal customer service were truly exceptional. Maintenace performed in a timely manner and the work well done are to me, part of the quality attributes that Ted Britt Ford in Fairfax has for us. Great experience. Thank you!! More
by SolarG
September 28, 2014
Gary Funk , a One in a Million Employee I have encountered frustration in the few times I have needed to contact Ted Britt Fairfax. Using your automated phone system has been frustrating t I have encountered frustration in the few times I have needed to contact Ted Britt Fairfax. Using your automated phone system has been frustrating to say the least, whether I have needed to be connected to Service to schedule service/recall notification, or checking to see if an ordered trailer hitch is in stock before driving to get it. Another time, I just needed to find out which IPod to purchase that would connect with the InSync system.....all models are not able to! For such few issues over the past two years I have had the car, it has been a convoluted system and overly difficult. I have never experienced this before at other dealerships. That being said, I do love my 2012 Ford Edge and as long as I have Gary Funk to handle my car's needs, I will continue to be loyal to your dealership. He is extraordinarily professional, pleasant, and knowledgeable. He gave me his direct phone line, so now the 1-800 system will be by-passed. Perhaps he could give lessons in efficiency to the front desk! Ted Britt Fairfax is very lucky to have an employee of this calibre! More
by themominva
September 25, 2014
Oil change and recall From the moment I arrived, I was directed with friendly and efficient service. Gary Funk was helpful and friendly and checked me in quickly. I got m From the moment I arrived, I was directed with friendly and efficient service. Gary Funk was helpful and friendly and checked me in quickly. I got my loaner with no issues. Gary called me a few hours later to tell me my car was done and in great working order that needed no further service. Check out was quick and courteous. Wonderful experience. More
by babourne
September 24, 2014
Service at Ted Britt in Fairfax Great service again from Ted Britt in Fairfax. Gary Funk again took care of everything I needed. Very please with all of the crew at TB. Great service again from Ted Britt in Fairfax. Gary Funk again took care of everything I needed. Very please with all of the crew at TB. More
by WVH58
September 24, 2014
Everything Excellence I LOVE, LOVE, LOVE Gary Funk at Ted Britt Ford. He is the absolute best - nobody compares! I will absolutely buy my next car from Ted Britt because of I LOVE, LOVE, LOVE Gary Funk at Ted Britt Ford. He is the absolute best - nobody compares! I will absolutely buy my next car from Ted Britt because of Gary. Trust in the car world is definitely not something that is earned easily, but for a Mom with a 2nd grader always on a tight budget, I can honestly tell you that I trust Gary implicitly. When he tells me I need work done, I know it is because it is essential and not because he is trying to make money for work not needed at that time. He is a GEM and I would recommend him to anyone. More
by steelestevenson
September 20, 2014
In and out in less than 15 min. On my way. Time is important. I've never had a bad experience bringing my vehicle in for service. I drop it off, describe what the problem is, get a loaner and Time is important. I've never had a bad experience bringing my vehicle in for service. I drop it off, describe what the problem is, get a loaner and I'm on my way. It was nothing but hassles in not only the buying process, but also the service process across the street at the Honda dealer. That's why I sold my Pilot and went running back to Ford. I had an Explorer for 15 years and it was great. I wanted another one, but over that period of time the new Explorers wouldn't fit in my garage. So I bought the Pilot. It had problems from the start with the stupid "green" engine that switched from 4 to 6 cylinders for 'saving gas'. dumb. Anyway, when I took it for service I had to wait a while just to drop it off. Go to a horrible place down the road for an Enterprise Rent-a-car that I had to pay for... and on and on. After I sold the horrible Pilot, I went running back to Ford and bought the Edge. Love it. No problems and when I have had to take it in (I broke off the side mirror accidentally and for the scheduled service - - no fault of the vehicle) I was in and out with a free loaner. Eeeeeeeeeeeeeeasy. More
by 1blue42
Employees Worked With
Jeff Bird
September 14, 2014
Another great experience with Ted Britt Ford! I was helped by Jeff Bird on my first service visit for my Ford Fusion. He was professional, courteous and highly attentive to the details of my vehi I was helped by Jeff Bird on my first service visit for my Ford Fusion. He was professional, courteous and highly attentive to the details of my vehicle, He noticed that my inspection was about to expire (I hadn't noticed it) which saved me the time and trouble of having to come back. The service was quick and I received a $10 rebate on my service which I didn't expect. We have a 6-year history of dealing with Ted Britt Ford in Fairfax and we love coming back. More
by loispfeiffer
Employees Worked With
Jeff Bird
