Ted Russell Ford Kingston Pike

Warning. Do not buy from this dealership. Manager Calvin Stephens and salesman Dave Householder are unethical. They recently sold a special order vehicle out Do not buy from this dealership. Manager Calvin Stephens and salesman Dave Householder are unethical. They recently sold a special order vehicle out from under the original purchaser on the day he was scheduled to pick it up. They then claimed it was recalled, which was a lie. They then told him after being caught in the lie that they would locate him a replacement, which is another lie because they will no longer answer his calls. I would not recommend doing any sort of business with people who act this way. These people are a prime example why dealerships have bad reputations. Mistakes happen but lying and being deceitful are unconscionable and shouldn’t be tolerated. More

I recently visited this location and was promptly greeted by a outstanding young man- Chris Bullard! He answered all my questions and even some I didn't have! I would highly encourage anyone looking to purch by a outstanding young man- Chris Bullard! He answered all my questions and even some I didn't have! I would highly encourage anyone looking to purchase a new vehicle go here and see Chris Bullard!!!! More

don't waste your time with this bunch. ..15k repairs later and im still getting service engine lights on...you call them and they don't care...and when you bring it back to make them fix it ..15k repairs later and im still getting service engine lights on...you call them and they don't care...and when you bring it back to make them fix it...they " suddenly" find another problem to charge you for...shade tree shop at best More

We were looking for awhile for a truck when we went to Ted Russell Ford and met Mary Lynn. My husband was set in a truck with a list of things and he wasn’t settling for anything less. Well Mary Lynn foun Ted Russell Ford and met Mary Lynn. My husband was set in a truck with a list of things and he wasn’t settling for anything less. Well Mary Lynn found what he wanted and when we saw it we were extremely satisfied. It was more than we expected. Mary Lynn is very knowledgeable and honest. She made it a pleasure and I would highly recommend Ted Russell Ford and Mary Lynn. We will definitely purchase from here again More

Took over two months to order a replacement part that they me would take a week to get, then still charged me $760 to install it. During the installation they broke my auxiliary port and refused to fix i they me would take a week to get, then still charged me $760 to install it. During the installation they broke my auxiliary port and refused to fix it. Every time I called the store to try to get a hold of the guy who oversaw the original repair, I would just get his voicemail, and he never called me back, despite me leaving probably 20 voicemails over the course of a week. Avoid having your car serviced here at all costs. More

Purchased a 2022 Ford F250 From Ted Russell Ford in February. Very nice dealership, outstanding staff and very helpful. Special thanks to Calvin Stephens and Martin Himes for their great help and sup February. Very nice dealership, outstanding staff and very helpful. Special thanks to Calvin Stephens and Martin Himes for their great help and support. I will definitely be looking to make another purchase from Ted Russell Ford, because of these two individuals. More

In Dec '21 I was able to get an appt in 2 days to check out the a/c in my NEW '21 Explorer that had not worked since purchase in Nov '21 at Lenoir City Ford. LC Ford would not work on the vehicle due to 6 out the a/c in my NEW '21 Explorer that had not worked since purchase in Nov '21 at Lenoir City Ford. LC Ford would not work on the vehicle due to 60 day service backlog. After trying for a month to get LC Ford to check the vehicle a/c (and then repair it), I called Ted Russell Ford and got an appt in 2 days. When I arrived for my appt on 23 Dec. I was rec'd at service by Randy Turner and he gladly put the vehicle in the TRF shop. In 2 hours they found the problem and had it repaired. The Ford assembly factory forgot to charge the a/c with freon, but thanks to Ted Russell Ford it works great now. More

02 Oct 2021 took my Lincoln MKZ in to sell to Ted Russell. I was told it may take up to 31 days to get the title before I would get my money. It has now been 60 days and I haven't been paid. Ted Ru Russell. I was told it may take up to 31 days to get the title before I would get my money. It has now been 60 days and I haven't been paid. Ted Russell tells me they are having difficulty getting the title. NOT MY PROBLEM. THE CAR HAS BEEN SOLD so Ted Russell received payment. WHY CAN'T I GET MY MONEY? HOW DID THEY SELL THE CAR WITHOUT A TITLE? I HAVE TRIED CALLING THEM. THEY DO NOT RETURN MY CALL. I AM A DISABLED SENIOR AND I FEEL THEY ARE SCAMMING ME. I MAY HAVE TO TRY OTHER LEGAL MEANS TO GET MY MONEY. It's not an amount I can walk away from. If anyone can offer advice please let me know. More

i wrecked my truck yesterday and i came in today to find a 5-10 thousand dollar truck i can buy cash which is reasonable in todays market. joe showed me a kia optima which i didnt even ask for. i asked for a 5-10 thousand dollar truck i can buy cash which is reasonable in todays market. joe showed me a kia optima which i didnt even ask for. i asked for a truck. he made me come inside and sit secluded away from everyone like i was an outcast. he than showed me a 26 thousand dollar truck and was talking about financing. he didnt even listen to me when i said i wanted a 5-10 thousand dollar truck. when i told him im leaving he forced me to stay and got his manager named nick to come manipulate me but his name should have been dick because he was trying to pressure me to buy the 26 thousand dollar truck that i didnt want. HORRIBLE SERVICE 0/10 would not reccomend. in fact i would go out of my way to tell people not to go there More