Ted Russell Ford Kingston Pike

I visited this dealership service station to get my car checked out I paid for a full diagnostic and that’s when I was told that my transmission needed to be replaced. I was told my vehicle was not holding checked out I paid for a full diagnostic and that’s when I was told that my transmission needed to be replaced. I was told my vehicle was not holding any transmission fluid and that my torque converter was burnt out (basically saying the car was done for) I was quoted on a new transmission. I was then told by the service advisor Dakota Tillman that the man that serviced my car was willing to purchase the vehicle from me for 1500 dollars (this is a 2016 Ford Taurus SHO with 55k miles valued between 14-27k. He even told me that he has a buddy at the sales department that would be able to “hook me up with a new vehicle”. He gave me his buisness card and told me to think about it. The following week I began to notice the vehicle running in even worse shape. I decided to give the car a second look at a local mechanic about a week after. The mechanic came out within 5 minutes of looking at the car and said “the last person that checked your car out hates you”. I was confused, That’s when I was informed by the mechanic that the last person to work on my car left the transmission fluid drainage open hence the reason it was “leaking” and that it was missing 5 quarts of ATF. He sealed the drainage plugs and replaced the missing transmission fluid and the car was back in its original condition. Negligence and solicitation do not go here.- Add to post I went to the dealership today in an effort to mediate things that’s when I was offered a full refund for the diagnostic fee (admission of guilt) by the rude disrespectful manager if I took my post down. He wanted me to make a new post saying something positive! This is no question at minimal negligence, lack of due care and solicitation. Heck I don’t won’t to be that person but with the way I was treated they might even be racist. More

Telephone access to service department is absolutely the worst i have ever encountered. If you want to schedule service, do it in person or by computer. worst i have ever encountered. If you want to schedule service, do it in person or by computer. More

Service above and beyond! My husband and I are purchasing a fifth wheel RV. Apparently due to COVID-19, there was a slow down in production and inventory of F350 duallys avail My husband and I are purchasing a fifth wheel RV. Apparently due to COVID-19, there was a slow down in production and inventory of F350 duallys available. Jim Allen, Doug Peek and the people at Ted Russell Ford went out of their way to help us find the perfect truck. They made our buying process smooth and seamless! They were a real pleasure to work with! More

Friendly and Efficient This is my third car from Ted Russell Ford and Doug Peek has excelled on each one! Hassle free and no up sell, Doug is very knowledgeable and friendl This is my third car from Ted Russell Ford and Doug Peek has excelled on each one! Hassle free and no up sell, Doug is very knowledgeable and friendly. They beat the Kelly Blue Book instant offer and matched my trade in offer from Car Max. Highly recommended. More

A very good experience Buying a new car is a traumatic experience. I literally had a stomach ache when I walked into Ted Russell For in Knoxville. I knew the car I might wan Buying a new car is a traumatic experience. I literally had a stomach ache when I walked into Ted Russell For in Knoxville. I knew the car I might want, but we're in the middle of a pandemic! I was just paralyzed with indecision and fear.Doug showed me the car, never pressured. I said yes, and then the remarkable Francesca took over, guided me through the long process, finally introduced me to my new car with a sense of excitement and fun. The business manager was clear, specific - again never pressuring. It was a long day, but I felt always respected and well taken care of. Top marks to Ted Russell Ford, Kingston Pike, Knoxville! More

The service department does excellent work. Communication from the ticket writers though leaves a lot to be desired. I have been bringing my Ranger here for 2 1/2 yrs, and the communication h Communication from the ticket writers though leaves a lot to be desired. I have been bringing my Ranger here for 2 1/2 yrs, and the communication has been getting worse. Will not go back. More

I always have a great experience with Ted Russell off of Kingston Pike, especially when I get the pleasure of dealing with Rhonda in the service department. If it wasn’t for her, I’d probably go to a dealer Kingston Pike, especially when I get the pleasure of dealing with Rhonda in the service department. If it wasn’t for her, I’d probably go to a dealership closer to home. Keep up the great work, Rhonda!! ;) More

What a Night and Day Difference from Parkside Ted Russell Ford Kingston Pike is a good dealership with nice people. DO NOT (I repeat) DO NOT go to Ted Russell on Parkside drive. They are total cro Ted Russell Ford Kingston Pike is a good dealership with nice people. DO NOT (I repeat) DO NOT go to Ted Russell on Parkside drive. They are total crooks. More

Always a pleasure to bring my 2008 F150 to Ted Russell Always a pleasure to bring my 2008 F150 to Ted Russell Ford on Kingston Pike. No matter what i need they always take good care of me. Always a pleasure to bring my 2008 F150 to Ted Russell Ford on Kingston Pike. No matter what i need they always take good care of me. More

Bad Battery/ No radio Very efficient work on my vehicle..Found issue with radio and part was ordered..Battery replaced quickly..Smooth handling of my extended warranty cove Very efficient work on my vehicle..Found issue with radio and part was ordered..Battery replaced quickly..Smooth handling of my extended warranty coverage without aggravation. More