Ted Russell Ford Kingston Pike

Bhrody Raines, Tom Weiss and Robert Duffy are the best. You pick the vehicle and they go above and beyond trying to get you into it. This is the 4th vehicle we have purchased from Ted Russell Ford Lincoln You pick the vehicle and they go above and beyond trying to get you into it. This is the 4th vehicle we have purchased from Ted Russell Ford Lincoln but it won't be the last! We have never dealt with a better team and have been extremely satisfied with not only our vehicles but the entire experience. I love my new Ford Escape Titanium...Thank you so much! More

Requested info on the 2013 Escape late Tuesday night, the next morning received the information on the Escape from Andy. Then around lunch he called asking if I would like to stop by and he could go over dif next morning received the information on the Escape from Andy. Then around lunch he called asking if I would like to stop by and he could go over different trim levels. So I did and went ahead and bought the S model. He answered the questions and concerns I had. Great experience. More

We have dealt with Ted Russell Ford in our family for many years. Doug Jenkins always help us to get the best deal we can. Thanks again for getting us in our new truck! many years. Doug Jenkins always help us to get the best deal we can. Thanks again for getting us in our new truck! More

I am currently living in South America, and the goal was to find a vehicle for my wife. I located a vehicle I liked online, sent a request to more information and within 30 minutes received a call from Andy to find a vehicle for my wife. I located a vehicle I liked online, sent a request to more information and within 30 minutes received a call from Andy Phillips. It is worth noting the call was after 9pm so he really went out of his way to initiate our discussion. He was able to provide all of the information I needed to make an educated choice on the vehicle, along with the reasons it was priced the way it was. We arranged a test drive for my wife in which she gave me the same response on the knowledge and friendliness of Andy, along with the relaxed atmosphere of Ted Russell. I was never forced into uncomfortable situations as is common at many large dealerships just looking to make numbers. Because of all of these reasons, and specifically because of the sales rep we dealt with we decided to proceed with the purchase of our Ford Edge. Overall great experience. More

Andy Phillips was outstanding. Great communication from the first email till the deal was complete, and beyond. I couldn't be happier with my F150. the first email till the deal was complete, and beyond. I couldn't be happier with my F150. More

We were looking for a safe, reliable vehicle for our college bound daughter and after purchasing our family vehicle through Eddie Estes we knew he was the only man for the job! He truly takes a personal college bound daughter and after purchasing our family vehicle through Eddie Estes we knew he was the only man for the job! He truly takes a personal interest in his customers needs and quickly found her the perfect car at a great price! If you are looking for excellent personal service Eddie is your man! I was also very impressed with the friendly attentiveness of manager, Doug Jenkins. Ted Russell exemplifies the meaning of teamwork! More

Oct. 23, 2012 My wife and I met with salesman Johnny McCoy. He was very friendly and helpful with us on the purchase of our 2012 Ford Fusion SE. He gave a lot of time helping us. While my wife made her McCoy. He was very friendly and helpful with us on the purchase of our 2012 Ford Fusion SE. He gave a lot of time helping us. While my wife made her final choices. We were then paired with Finance Officer Robert Duffey.. He made us feel at ease and comfortable. While answering all my questions and concerns of the contracts. He explained the extended warranty, Insurance, options to us. We are both very pleased with the excellent level of customer service we have received so far from this dealership.. More

Bought a pre-owned fusion, the second one this year. Andy is a straight shooter, you never know what it's like to deal with a honest sales rep until you have bought from him. Thanks is a straight shooter, you never know what it's like to deal with a honest sales rep until you have bought from him. Thanks More

Stopped at several dealer ships Sat looking at F-150's, was very impressed with how Andy treated us. Great experience. Thanks,From the Brown family F-150's, was very impressed with how Andy treated us. Great experience. Thanks,From the Brown family More

To start with Bill (my husband) requested information on To start with Bill (my husband) requested information on the your web site late Thursday night about the car we were interested in, fulling expecti To start with Bill (my husband) requested information on the your web site late Thursday night about the car we were interested in, fulling expecting the usual reply we recieved from other dealers....yes we would love to meet you and set an appointment to see you, my phone number is --------..... Much to Bill and my surprise not only did Bill get a phone call from Andy Phillips Friday morning at 8:30am as he (Andy) was driving to work, but Andy knew the exact car we were talking about and had all the information we needed. Andy made us both feel after talking to him wow this is actually a person we would like to meet....Of course we made an appointment to come in and see the car.. Andy answered questions about the car other dealers could not....Kuddo to you Andy and Thank You Even Frank another employee contacted Bill to make sure someone had got a hold of us and we were satisfied. Frank also stopped in to introduce himself while we were in... WOW, employees who care !!!!!!!! Now for Lincoln Sills.....myself, having almost 30 years of banking from Branch Manager to Bank Auditor knows financial tallent when I see it.... Lincoln made us very comfortable while pluging in all information within a very short period so we could compare several options for financing....Wow another employee that makes you feel very comfortable with enjoyable conversation between paperwork !!!!!!!!!!!!!!!! Kuddo to you Lincoln and Thank You..... I know this is a little long, but you have to understand after 50 years of car purchasing....Bill and I compare car shopping to getting a root canal and for the first time we actually enjoyed our day with your staff......Kuddo to you for picking a wonderful staff...... The Packers More