Ted Russell Ford Kingston Pike

Tom Weiss was very helpful to me on short-notice. He asked me the right questions about my needs & showed me cars that fit what I wanted. He was polite & professional. Tom even went the extra mile, fo asked me the right questions about my needs & showed me cars that fit what I wanted. He was polite & professional. Tom even went the extra mile, following me home so that I could give him a check for the car. He is a credit to Ted Russell Ford (where my wife & I have been buying & servicing cars for about 20 years) More

This was our second time visiting Ted Russell Ford on Kingston Pike and also second time working with Tom Weiss. The first Ford Edge we bought from him a few years ago was recently stolen. We are a one Kingston Pike and also second time working with Tom Weiss. The first Ford Edge we bought from him a few years ago was recently stolen. We are a one car family right now and after driving a rental for over a month and debating on new or used, we finally decided we wanted another new car. We had a great experience the first time at Ted Russell, but several friends recommended that we go to Carmax. So we went to Carmax on a Sunday afternoon and I immediately regretted the idea. No one greeted us at all, we had to wait in a line to find out that we needed to wait another 40 minutes to just talk to someone. "Can we make an appointment?" I asked? "Uh. no, I don't think we really do that" said the gum popping receptionist. I was done. (It's like saying to someone : "Hey, can I give you $25,000 right now? " and they say " Nah, don't want it, go away.") The thing is, so many friends told us that you get such a "good deal" and when we went online to compare prices, they were almost identical, and in some cases higher than dealerships. After discussing it, we decided that if we are investing thousands of dollars in a car, we want someone who will be knowledgeable about the products, super friendly and provide actual customer service, which is so rare. We wanted someone who understands that buying a car is a serious thing both financially and emotionally. That's why we went back to Tom Weiss. We loved our Edge and have been Ford folk for many years. So after that momentary lapse in car shopping judgement, we went back to Ted Russell. I am so thrilled that we did. Tom was waiting for US, we weren't waiting for HIM! We told him we had a specific price point and needed a roomy interior. We thought an Escape would be perfect. We were pre-approved for almost twice what we set as our budget. It would have been so easy for Tom to be a slick car salesman and sweet talk us into a higher priced car knowing we could technically afford it but not what we are comfortable paying. He respected us enough to avoid the higher end models, knowing that we don't want to fall in love with something we are not comfortable paying for. We appreciated that honesty and integrity. After sitting in an Escape and after Tom ran back and forth to get the key, we decided we needed more room and asked to see some New Edges. Again, he showed us things in our price range, knew what we wanted in terms of bells and whistles. THEN we changed our mind AGAIN and wanted to see low mileage pre-owned Edges with more options in them. We found the perfect fit with a 2013 mildly used Edge that was slightly over our self imposed budget. We are so happy we chose Tom and Ted Russell and couldn;t be happier with the results. Thanks Tom! While we were looking at cars, Tom kept telling us about this amazing finance fellow named Lincoln and we were going to love him and love watching him work his magic. We all know the financial paperwork part of buying a car is the worst of it, lets be honest! But I have never had so much fun committing to 72 months of cars payments in my life! We watched him work his magical ten key to incite a spell of financial wizardry! In all seriousness, he is a professional, genuine and charming young man. Absolutely skilled in what he does with numbers and has the ability to put us at ease at the same time. I made a passing comment about something when we first sat with him and he remembered it nearly an hour later. It's wonderful to know someone is listening and I, as a customer, am being heard. That is something you don't find a lot of these days. Lincoln has set the bar high on standards of personal service and it shows in his work. Ted Russell Ford has a wonderful team and when we are ready to add that second car, we know exactly where we will be going this time! More

This dealership went above and beyond to help me find a car that would fit my needs. Brandon Smith stayed with me after hours to make sure I knew how to use everything on the vehicle and that I was taken car that would fit my needs. Brandon Smith stayed with me after hours to make sure I knew how to use everything on the vehicle and that I was taken care of before I made my long drive home. i was more than pleased and have already recommended the dealership, as well as Brandon, to others who are looking for a car. More

I had a great time and an awesome experience. I would recommend them to anyone looking to buy new or used vehical. They were very helpful in picking the right vehical for me and my price range. recommend them to anyone looking to buy new or used vehical. They were very helpful in picking the right vehical for me and my price range. More

I was thoroughly impressed with Tom Weiss, his response time to my inquiry and his desire to get me into a vehicle that would work both for my personal needs, as well as my budget. He was very courteous a time to my inquiry and his desire to get me into a vehicle that would work both for my personal needs, as well as my budget. He was very courteous and respectful of my work schedule and preference on communicating via email to keep personal calls to a minimum. Upon meeting him in person, he was equally as courteous and respectful. He provided me with ample knowledge regarding my stated preferences from the pre-owned inventory, and helped determine the best value for me. I was equally impressed with Lincoln Sills. He was very knowledgeable about the financial process and respectful of my budget needs. He was able to explain all of my questions and set up both a suitable payment amount, as well as a preferred payment date, to best suit my budget. I am completely satisfied with my purchase of a Pre-Owned Vehicle from Ted Russell and would highly recommend both Tom and Lincoln to anyone interested in purchasing a vehicle. More

Mr. Russell. Frank & I wanted to take a moment to Mr. Russell. Frank & I wanted to take a moment to share our experience with your (Our) Sell's Team. We had the pleasure of working with Thomas Weiss Mr. Russell. Frank & I wanted to take a moment to share our experience with your (Our) Sell's Team. We had the pleasure of working with Thomas Weiss and Lincoln Sills. They were professional, very personal and knowledgeable. Honestly we do not know what else they could of done. Our grandson was in the hospital and we even walked out with balloons for him. Their kindness and assistance is greatly appreciated. We will highly recommend your dealership and your staff. Most positive Dealership experience in over 40 years. Sincerely. Frank & Teresita Sabellico. More

Tom was so not the typical car salesman and I was so thankful for that! He is a super great guy...easy to deal with. If you ever need a new vehicle...give Tom a call...if you don't trust me...trust Pa thankful for that! He is a super great guy...easy to deal with. If you ever need a new vehicle...give Tom a call...if you don't trust me...trust Pat and Tyler Summitt...they think he's great too! Tom went above and beyond for me and I appreciate his willingness to work with me. Lincoln was a great guy too...they make a good pair. Ted Russell is lucky to have them. They are personable and attentive...making car buying less stressful... Thanks guys my son loves his 2013 Ford Focus SE Sport! More

They had my Isuzu Asender for 5 days to diagnose 3 problems. Gas gauge,$450 Service stable track $475 and the reason my 4X4 was scrubbing on turns? I need new tires. I was supposed to get a cal Friday problems. Gas gauge,$450 Service stable track $475 and the reason my 4X4 was scrubbing on turns? I need new tires. I was supposed to get a cal Friday so I could come pick it up and Ryan never called. I'm paying $125 for the diagnostic charge and I'm not having any work done there. I should have learned my lesson the first time when they couldn't align my Rodeo three time in a row. More

1994 first new vehicle purchased at the dealership. 2012 a third new vehicle purchase at Ted Russell. Tom Weiss, sales, is a credit to the company for providing the customer satisfaction that I have experi a third new vehicle purchase at Ted Russell. Tom Weiss, sales, is a credit to the company for providing the customer satisfaction that I have experienced in the past. Tom handled any question or problem with the personal but business like attention needed in a major transaction. More