Ted Russell Ford Kingston Pike

I have not only had one bad experience but now two bad experiences. That is what I get for trying to give them a second chance. In April 2010 I purchased a new Escape from this dealership. First I was experiences. That is what I get for trying to give them a second chance. In April 2010 I purchased a new Escape from this dealership. First I was told the car would be here on a certain date, then got a call that I was in fact not getting that car and they had to find me another one. I finally got my Escape I was looking for after almost a week. Well after having the car only a week or two, I began to notice a screeching when I rolled the windows up and down and that the windows were scratched. I called the salesperson and got no help except to call the service department. I took the car in and was told first that part of it was from where they took the sticker off, which I have a hard time believing since the scratches were in the glass. Well a week later I took the vehicle in, got the windows repaired. The next week I was back as the windows had done the same thing the next time I rolled them down. This scenario went on four times until it was actually determined that there was a service bulletin out regarding the problem, instead of the reason that Robbie gave me that it was because I have a gravel driveway and the dust was getting in the felt and scratching my windows. Here it is a year and a half later and I am miserable in this vehicle waiting for the next thing to go wrong. So I begin the search for a new vehicle. I was looking on line and found a few at Ted Russell I liked so I thought, well I will give them a second shot. well that was my big mistake! I went and looked at a few vehicles, which they didnt even have exactly what I wanted come to find out when I got there, and was looking at another option that had previously been hail damaged...and oh dont worry they had not fixed all the damage! I thought well, that is minimal and I could get it fixed cheaper than it would cost me to get them to do it and I already knew about the shotty service work they did. Well after four hours with sales and finance, Lincoln, the finance guy is sure he has got me a deal but it was late on a Saturday so he would have to wait until Monday and would call me then. Well I have never heard back. Nice way to get business! I know one thing for sure, I will not be fooled again by this joke of a business and I will advise anyone and everyone I know to also be afraid, be very afraid! More

Andy and duffey helped me with my very first car purchase. I just graduated college, and they made the process easy and painless. They even found me an extra college grad rebate of 500 purchase. I just graduated college, and they made the process easy and painless. They even found me an extra college grad rebate of 500 More

This was my first car buying experience, and I can honestly say I wouldn't go anywhere but Ted Russell Ford! The process was easy and hassle free (the way car buying should be). The customer service honestly say I wouldn't go anywhere but Ted Russell Ford! The process was easy and hassle free (the way car buying should be). The customer service I received at this dealership was unbelievable, and you will not find it anywhere in Knoxville! From the moment I walked in the door, I was greeted, and then assisted by Tom Weiss to buy my perfect car! Tom's approachable personality and dedication to his customers is what sold me my new car. Tom Weiss is truly an asset to the Ted Russell Ford dealership, and I WILL NOT go anywhere else to buy a car because of him. If you are looking to buy a car, new or used, go see Tom Weiss at Ted Russell Ford, and you will not be disappointed! More

Bought a used car from Tom and the process was a great experience. No haggling on my price point, friendly service and a relaxed yet competant atmosphere. A far different experience than I had at anothe experience. No haggling on my price point, friendly service and a relaxed yet competant atmosphere. A far different experience than I had at another dealership trying to buying exactly the same vehicle. I will refer my friends to Ted Russell Ford on Kingston Pike!! More

I went to Ted Russell Ford initially because I wanted one of the new Ford vehicles built in recent years. The Fiesta fascinated me because of the quirky style and color and it was a Euro-designed car. Ford of the new Ford vehicles built in recent years. The Fiesta fascinated me because of the quirky style and color and it was a Euro-designed car. Ford stood out to me because they avoided bailout money and made an American company a success without doing on the backs of tax payers. I leased the Fiesta from Ted Russell and the entire process was extremely pleasant. The sales people were friendly and the delivery was instantaneous. I have had one small problem with the car and the Service Department has been all over it since I reported it and is currently applying a fix (It is software-related) to the car as I type. The team at Ted Russell has gone out of their way to make my experience with them a pleasant one. The Fiesta is a fantastic small car; it drives like a much bigger vehicle and has great fuel efficiency. I wholeheartedly recommend Ted Russell Ford to anyone looking for a quality new vehicle in a great, friendly, hassle-free environment. More

I have had to visit this dealership 3 times over title "issues" when the van we purchased & tag issues. Each time when I call and they tell me to "come on we are here" I get there & the person I need - th "issues" when the van we purchased & tag issues. Each time when I call and they tell me to "come on we are here" I get there & the person I need - this time Doug Jenkins - was not there. When I asked them to call his cell the receptionist said she wasn't allowed to call it. I spoke with then manager & alas he couldn't help me either. Well guess what Ted Russell? We are purchasing a new truck for our son for graduation & it wont' be purchased at your dealership! My time is just as valuable as yours. And if you can't get the paperwork correct then I can't trust you to tell the truth about the vehicle either. Hey Lance Cunningham, we'll see you soon! More

I have purchased 3 vehicles from Ted Russell and we have had a great experience every time. I hate that anyone can bad mouth a reputible company but no one ever takes the time to praise one. Great service had a great experience every time. I hate that anyone can bad mouth a reputible company but no one ever takes the time to praise one. Great service ever time. Don't always trust what you read and give them a chance we always have a great experience. More

If the dealer can't tell you the price of a car, but he can tell you how much you have to put down, something is wrong. I've tried for a month to purchase a vehicle and I'm wasting my time with this one. can tell you how much you have to put down, something is wrong. I've tried for a month to purchase a vehicle and I'm wasting my time with this one. My questions don't seem to be important enough to respond to. More

SOLD ME A LEMON. WOULD NOT EVEN TALK ABOUT FIXING IT. COMPLETE RIP OFF. POOR CUSTOMER SERVICE. POOR ATTITUDE. BUY ELSEWHERE. BEWARE. BEWARE. MY EXPLORER BLEW A HEAD GASKET, WATER PUMP AND RADIATOR WIT COMPLETE RIP OFF. POOR CUSTOMER SERVICE. POOR ATTITUDE. BUY ELSEWHERE. BEWARE. BEWARE. MY EXPLORER BLEW A HEAD GASKET, WATER PUMP AND RADIATOR WITHIN THE FIRST 24 MONTHS. BASICALLY TOLD THAT I WAS OUT OF WARRANTY AND OUT OF LUCK. NOW I HAVE A AUTOMOBILE I OWE THREE MORE YEARS ON THAT IS SITTING IN MY DRIVEWAY DEAD. FORD IS AWEFUL. NOW I KNOW WHY THEY ARE BEGGING FOR TAX PAYER BAILOUTS. THEY CANNOT BUILD A QUALITY PRODUCT AND CERTAINLY DONT STAND BEHIND IT AT THE DEALERSHIP. More

Just absolutely the worst dealer I have ever seen. They do not stand behind their products. Purchased a used vehicle from them. The service manager said he would put me in contact with the regional Ford re do not stand behind their products. Purchased a used vehicle from them. The service manager said he would put me in contact with the regional Ford rep to discuss why my three year old Explorer's motor blew up. Never heard back from the Ford rep or from the dealership. BAD, BAD customer relations after the sale. Never buy another Ford as long as I live and have owned 5 in my lifetime. Going foreign and suggest you do to. More