Ted Russell Ford Kingston Pike

going above and beyond! My wife's car suddenly developed a problem last Friday. I took the car into Ted Russell on Kingston Pike. I spoke to Jason, who explained that they we My wife's car suddenly developed a problem last Friday. I took the car into Ted Russell on Kingston Pike. I spoke to Jason, who explained that they were severely backed up with work as several mechanics were out. He took the car and said they would do mall they could. By late Friday the car was fixed and my wife was happy. This dealership has ALWAYS tried to go above and beyond to satisfy both my wife and me. More

Ted Russell Ford service I have purchased several vehicles from Ted Russell Ford and have always used their service dept. and have never had a problem. The staff is always fri I have purchased several vehicles from Ted Russell Ford and have always used their service dept. and have never had a problem. The staff is always friendly and takes care of things in a timely manner. I recommend this dealership to everyone. Also Rhonda is a great service adviser she is always on top of things couldn't ask for any better. More

Body repair Very good efficient service at the body shop. Car looks good and was ready when promised James Beckett, Service advisor, does a great job of maintai Very good efficient service at the body shop. Car looks good and was ready when promised James Beckett, Service advisor, does a great job of maintaining a clean and efficient work shop.. More

Awesome Experience!!!!!!!!!!!!!!! Ted Russell Ford, went above and beyond…. Julio Lara, did the impossible, he got me out of my existing leave, and into a new 2019 Escape. The Ted Ru Ted Russell Ford, went above and beyond…. Julio Lara, did the impossible, he got me out of my existing leave, and into a new 2019 Escape. The Ted Russell team, made the car buying experience a breeze. They have made me a customer for life, and in all aspects of the dealership. I look forward to brining in my Escape for service in the future, understanding that the service dept, will make me feel like I am the most important person to them. More

Bad and good When I visited this dealer, I needed to ask several times what I should do. Each just said please ask another person and didn't take me to right place When I visited this dealer, I needed to ask several times what I should do. Each just said please ask another person and didn't take me to right place/ person. This was very bad point for me. After I found this staff, he took care for me very well and his action was quick. That was good point. More

Maintenance I worked with Jason in maintenance who interfaces with other departments to get me the items I needed. Jason was with me from initial phone call to ca I worked with Jason in maintenance who interfaces with other departments to get me the items I needed. Jason was with me from initial phone call to cashier giving excellent service. More

Best in town I would definitely keep going there. There was problem they were right there fixing it. Floyd and Rhonda and the service people. They were awesome. I would definitely keep going there. There was problem they were right there fixing it. Floyd and Rhonda and the service people. They were awesome. More

Airbag Recall fix Brought my Lincoln in for airbag recall fix. In and out in one hour. Took a couple of weeks to get part ordered but service was quick after that. Brought my Lincoln in for airbag recall fix. In and out in one hour. Took a couple of weeks to get part ordered but service was quick after that. More

Great service! Rhonda always goes above and beyond taking care of me. I am always pleased with the work put forth and the service I receive. Thank you. Rhonda always goes above and beyond taking care of me. I am always pleased with the work put forth and the service I receive. Thank you. More

Ted Russell Ford service I have used the service department at Ted Russell Ford for several years now and have never had a problem the service is great and Rhonda was extremel I have used the service department at Ted Russell Ford for several years now and have never had a problem the service is great and Rhonda was extremely helpful and on top of things I highly recommend Ted Russell Ford More