Ted Russell Ford Kingston Pike

Body repair Very good efficient service at the body shop. Car looks good and was ready when promised James Beckett, Service advisor, does a great job of maintai Very good efficient service at the body shop. Car looks good and was ready when promised James Beckett, Service advisor, does a great job of maintaining a clean and efficient work shop.. More

Awesome Experience!!!!!!!!!!!!!!! Ted Russell Ford, went above and beyond…. Julio Lara, did the impossible, he got me out of my existing leave, and into a new 2019 Escape. The Ted Ru Ted Russell Ford, went above and beyond…. Julio Lara, did the impossible, he got me out of my existing leave, and into a new 2019 Escape. The Ted Russell team, made the car buying experience a breeze. They have made me a customer for life, and in all aspects of the dealership. I look forward to brining in my Escape for service in the future, understanding that the service dept, will make me feel like I am the most important person to them. More

Bad and good When I visited this dealer, I needed to ask several times what I should do. Each just said please ask another person and didn't take me to right place When I visited this dealer, I needed to ask several times what I should do. Each just said please ask another person and didn't take me to right place/ person. This was very bad point for me. After I found this staff, he took care for me very well and his action was quick. That was good point. More

Maintenance I worked with Jason in maintenance who interfaces with other departments to get me the items I needed. Jason was with me from initial phone call to ca I worked with Jason in maintenance who interfaces with other departments to get me the items I needed. Jason was with me from initial phone call to cashier giving excellent service. More

Best in town I would definitely keep going there. There was problem they were right there fixing it. Floyd and Rhonda and the service people. They were awesome. I would definitely keep going there. There was problem they were right there fixing it. Floyd and Rhonda and the service people. They were awesome. More

Airbag Recall fix Brought my Lincoln in for airbag recall fix. In and out in one hour. Took a couple of weeks to get part ordered but service was quick after that. Brought my Lincoln in for airbag recall fix. In and out in one hour. Took a couple of weeks to get part ordered but service was quick after that. More

Great service! Rhonda always goes above and beyond taking care of me. I am always pleased with the work put forth and the service I receive. Thank you. Rhonda always goes above and beyond taking care of me. I am always pleased with the work put forth and the service I receive. Thank you. More

Ted Russell Ford service I have used the service department at Ted Russell Ford for several years now and have never had a problem the service is great and Rhonda was extremel I have used the service department at Ted Russell Ford for several years now and have never had a problem the service is great and Rhonda was extremely helpful and on top of things I highly recommend Ted Russell Ford More

Excellent Rebecca is fantastic. Excellent service with a wonderful smile. F&I was very good. I would refer my friends at any time. I am very satisfied. Rebecca is fantastic. Excellent service with a wonderful smile. F&I was very good. I would refer my friends at any time. I am very satisfied. More

Horrible service and customer service The service department's customer service skills are just about as terrible as their service capabilities. For the second time within a year, I have r The service department's customer service skills are just about as terrible as their service capabilities. For the second time within a year, I have received my car in worse condition than I left it with them in. After they performed a coolant system recall repair, my car began leaking coolant the following week. The service manager insists this is just a case of "bad luck" (his EXACT words) and not related to them working on the coolant system. I find that extremely hard to believe. This is after an incident earlier this year when I had a routine oil change performed on my car, only to have it returned with the hood latch broken. The service technician owned up to his mistake, only to later have his service manager deny any fault of Fords behalf when we sought to have it repaired. I am truly disappointed in the lack of customer care and professionalism from this location's service department. I have been, and would have continued to be, a loyal customer since purchasing my car in 2014. It is safe to say I will now never give another cent to this dealership due to the continued issues with poor quality of service and customer service. I suggest that a much needed audit be completed of this service department's employees and practices as I am sure I am not the only customer that had been lost or will be lost if their malpractice continue. More