Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ted Russell Nissan
Knoxville, TN
188 Reviews
Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Nissan of your choice. At Ted Russell Nissan, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search. Our well-stocked inventory includes popular Nissan models, including Altima, Rogue and Maxima. Wherever you live in the Knoxville area, or if you're driving from Jefferson City, Alcoa, Sevierville or Maryville, we're ready to serve you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 1:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 1:00 PM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 188 reviews
July 13, 2025
Shane lied to me saying he would give me a trade in valuation and peice after rebates on new vehicle, but only if I showed up in person. I brought my trade in and disclosed everything about it to Shane valuation and peice after rebates on new vehicle, but only if I showed up in person. I brought my trade in and disclosed everything about it to Shane and gave him my Title and keys. He went out to my car to review it while I looked at a few pathfinders on his lot. Just to make sure I knew which color and trim I wanted. After about 30 minutes looking at their rock creek model I asked for my numbers on trade value and cost of the new pathfinder. Shane Anderson told me that unless I gave a deposit right then, he wouldn't give me any numbers. That should have been a red flag....high pressure sales pitch! But they assured me that they would beat any deal I could get elsewhere. Being unwilling to just give a blind deposit while not knowing how much I'm going to pay on deal, I went to another dealer and had my trade valued and a price on new vehicle...all disclosed when I asked. Since Shane said he would beat any deal, I gave the dealership a second chance, I told them the numbers given by other dealer. I was told over the phone that, of course they would beat the other deal, come in right now and we will get it done.....so I drove back into dealership. When I got there I was shown a blank piece of paper with some notes in sharpie and a deal number scribbled over that. No invoice, no official paperwork, no deal sheet. Unprofessional! Then Shane started to tear down my trade value by telling me things about my trade that we had already discussed and he evaluated on my first visit with trade in. Then he said he couldn't beat my other deal. I had to walk out without saying all the words out loud that were running through my mind. If you look at reviews you will notice many other reviews showing dishonesty and unprofessional behavior. I advise buying somewhere else. I ended up going to another dealer who valued my trade well and gave me an easy transaction and a great deal. More
by Greg
Employees Worked With
March 28, 2025
Gerald and Justice was super helpful when it came to buying my new ‘24 Nissan Versa. Answered any question I had and did not hesitate to help with my concerns. Thank You for making my car buying experie buying my new ‘24 Nissan Versa. Answered any question I had and did not hesitate to help with my concerns. Thank You for making my car buying experience great! More
by Deedee13
March 05, 2025
I am a long time Customer of TRN, bought a frontier truck and then titian. Service has been great, and I always get a call back. and then titian. Service has been great, and I always get a call back. More
by dogque
Employees Worked With
Other Employees :
Anita Humpreys, Misty Walker
March 05, 2025
Nice waiting room and no appointment for oil change. No long wait and enjoy the hospitality. Will continue to support. No long wait and enjoy the hospitality. Will continue to support. More
by dogque
Employees Worked With
Other Employees :
Anita Humpreys, Misty Walker
March 03, 2025
Each person we have encountered at this dealership has been amazing and very helpful! This is why we continue to buy every one of our vehicles from them, won’t even consider another dealership! We are tre been amazing and very helpful! This is why we continue to buy every one of our vehicles from them, won’t even consider another dealership! We are treated more like family rather than just another sale. The service team always makes sure to service our vehicles in a timely manner and do not try to sell us more work than what is needed! The sales team has never pressured me to purchase, yet always go out of their way to insure I have the vehicle I want. More
by chellep78
Employees Worked With
Other Employees :
Mehmet Ecirli, Scott Atkinson
March 03, 2025
My salesman Justice took great care of me while purchasing my new car. The GM Gerald was great at getting me where I wanted to be on payments and it was an over all great experience. I highly recom purchasing my new car. The GM Gerald was great at getting me where I wanted to be on payments and it was an over all great experience. I highly recommend going to see them at the dealership and ask for Justice! More
by Madjus15
Employees Worked With
Other Employees :
Justice Pressley
February 26, 2025
Awful buying experience. The "sales manager shane" is the worst and should be fired. Avoid this dealership, there are so many other nissan dealerships in the area. The "sales manager shane" is the worst and should be fired. Avoid this dealership, there are so many other nissan dealerships in the area. More
by Chef.matt
February 16, 2025
After purchasing our 2024 Pathfinder, we have used Ted Russell’s service department several times. It is the best dealership we’ve ever dealt with. The entire service staff is extremely polite, efficient, Russell’s service department several times. It is the best dealership we’ve ever dealt with. The entire service staff is extremely polite, efficient, helpful, and knowledgeable. They are committed, as a cohesive unit, to giving each and every customer the best possible experience. More
by LeslieS
January 29, 2025
Best place in town to buy a New vehicle. From sales, service and parts department they are top notch. From sales, service and parts department they are top notch. More
by Jesus
Employees Worked With
