On May 7, 2020, I purchased the 2019 Nissan Armada with $4000 down-payment. The cost of the vehicle was $34,239. It was labeled as certified pre-owned; which is supposed to provide the customer reassurance that the car has been inspected and all issues addressed. Unfortunately, this vehicle has had a number of safety and other issues which leads me to believe that the dealership did not perform the inspection correctly and/or did not address the issues identified during the inspection. The safety issues put myself, and my family, at risk.
Below is an itemization of all the issues with the vehicle and the vehicle’s callous, careless, lackadaisical response.
On May 7th when I purchased the vehicle, the Salesperson, John Thomas, told me that he would return my rental car to Hertz that evening or early the next morning. Mid-afternoon on May 8th, Hertz called me because the car was not returned. The car was not returned to Hertz until May 15th. This delay cost me an extra $200. I have many text messages that were exchanged with John Thomas regarding this matter. It was irresponsible of Mr. Thomas to not follow through on what he agreed to do.
Unfortunately, the aforementioned situation would not be the last time staff that this dealership failed to keep their commitment. The next failure occurred with the removal of dents that are on both sides of the vehicle. During the Sales process, the salesperson promised that those would be addressed. However, on May 15th, when I returned to the dealership for the work to be done, Mr. Thomas advised me that I was responsible to purchase my own touch-up paint. This was unthinkable as it directly contradicted what I was promised during the Sales process.
On May 20th, I texted Mr. Thomas regarding the vehicle shaking and having difficulty breaking at speeds above 75 mph.
On May 27th, I returned to the dealership and spoke with all management staff, in-person regarding the vehicle shaking above 75 mph, the dents that had still not been removed from the vehicle, and the fact that I had not yet received my license plate. I was told by the managers to bring the vehicle in for service on June 1, 2020.
On June 1st, I brought the car to the dealership for Service (as agreed up a few days prior). When the vehicle was returned to me, I was advised that the dents were removed and wheel alignment was performed on the vehicle.
Between 6.1.20 and 6.18.20 I called the dealership to inform them that the vehicle continued to shake vigorously at speeds above 75 mph, braking had become very difficult and I still had not received my license plates. They were unresponsive.
On June 18th, via text message I contacted Mr. Thomas and Manager Bennie regarding the ongoing issues. Again, there was no response.
On June 21st, I was at home in NC when the vehicle would not start. AAA had to be called to jump start the battery.
On June 23rd, again I called the dealership. No response.
On June 24th, The vehicle would not start and a ‘BCI’ malfunction code appeared on the dashboard.
On June 27th, My family and I were in Myrtle Beach, SC and the vehicle would not. AAA had to be called again for a jump start.
On June 28th, My family and I were returning from Myrtle Beach, SC when it suddenly started raining. The vehicle slid in a puddle.
On June 29th, I returned the vehicle to the dealership. According to the Service Dept’s personnel, the two rear tires were bald, the brakes needed to be changed (issue with the rotors) and the BCI code was actually related to the bad brakes; which caused the vehicle to be unable to start.
On June 30th, At 5:30 pm the vehicle was returned with all repairs allegedly completed. However, my license plates were still not provided AND the dealership requested that I pay for the new tires (an added expense of $400 to $600).
My experience with this dealership has been absolutely horrendous. They clearly failed to prepare the car for sale and instead, repeatedly, have demanded that I pay for issues that they should have taken care of before slapping a "Certified" sticker on the car. STAY AWAY FROM THIS DEALERSHIP.