I have had my Nissan Altima for 6 yrs now and had done all of my service needs with this dealership. I will no longer after my last 3 experiences. On 7/3/20, I brought my car in with a complaint in regards to the air conditioner blowing hot air. I was told that it just needed a reuptake which was done and paid for. The next day the same issue happened. I returned yesterday evening 7/21/20 and was told I would have to wait 4 hours, the facility closes at 7pm, the person who initially gets all of the car stats and takes pictures of the vehicle was very sarcastic. I brushed it off because I felt maybe he had a long day and it was hot out. I spoke with one of the service sales gentleman who was very nice and professional. He informed me that I would have to leave the car with them. He also stated I should have been told to return the car to make sure that needing freon and a reuptake was the issue and not a leak. I wasn't going to leave my car there due to the fact that my car was rummaged through and change (quarters) as well as 2 small bottles of sanitizer was taken from my car on 7/3/20. My car was also left very messy with pennies thrown all over the floor; what was taken was small but it's the fact that items were missing from my car period and the condition it was left in was upsetting. So I took my car home and returned today 7/22/20. I was told I would have to leave the car and wait and that was fine. I was ok with leaving my vehicle but when I asked how long no one was able to give me an estimated timeframe. I only have one day off and I do not expect to spend my entire day waiting for a car plus I have other errands that I need to run as well and to do so I needed my car. When I spoke with the manager I was not very happy with his demeanor and attitude towards me. I feel it could have been stated in a different way. One, body language plays a roll; sitting back in a chair gives off a I don't care attitude. Second explaining to me a process that is used in the facility does't make sense today. That process should have been explained to me when I first addressed this AC issue on July 3rd; I could have then figured out if I wanted to have the retake done there and wait or take my business elsewhere. When I explain that I need my car and can't wait all day a manager's response should be "well then rent a car". So now not only am I not going to have a car, but now you want me to waste money and get a rental through the dealership and still pay for whatever issues are wrong with my car. That statement infuriated me and in 6 yrs since I've been coming to this dealership I have never been so disrespected. Tone and body language speak for itself. Everything could have been said in a different manner. An apology should have been the start to the whole conversation with management because I came for a service 2 weeks ago and that service wasn't completed. What I paid for wasn't what is wrong with my AC. I will address this matter further beyond this dealership because I know this message will not reach the proper people nor will it actually change anything. I know I'm just a number and my business with this dealership doesn't mean anything. But I hope in the future your staff treats people different and learns how to actually deliver proper customer service. I should not have to return multiple times for the same issue and if so better accommodations should be given.