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Teddy Volkswagen
Bronx, NY
538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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538 Reviews of Teddy Volkswagen
October 22, 2015
Teddy volkswagens Justin Rivera and Jorge Santiago I just purchased a brand spanking new Passat and I enjoyed my experience . Jorge did not give me the run around he was absolutely honest and made sure I just purchased a brand spanking new Passat and I enjoyed my experience . Jorge did not give me the run around he was absolutely honest and made sure I understood everything . Justin Rivera was marvelous he made sure I understood everything I needed to know about this car . He is a sweetheart and made me feel great about my car thank you Justin and Jorge More
by EttaLjeffery211
Employees Worked With
Jorge Santiago Justin Rivera
October 17, 2015
Avoid this place. This dealership is terrible. I was looking for a Golf R (which are rare to find) and called this dealership to confirm that it had all the features I This dealership is terrible. I was looking for a Golf R (which are rare to find) and called this dealership to confirm that it had all the features I was looking for. When they did I took time out of my day to rush over and purchase the car, only to find out that they lied just to get me into the store. To make matters worse, they then tried to sell me the one they had on the floor, which had none of the criteria I was in the market for. Absurd practices at this place; been advising friends and family to stay away and buy from elsewhere. This happened over a month ago and yet they still call me to try and push the car on me!! When I say I have already bought one, they just hang up. Icing on the cake. More
by Pkouzilos
Employees Worked With
Stephanie
July 29, 2015
The best experience I have had purchasing a vehicle I have to admit I never thought I would be purchasing a car the day I walked into Teddy Volkswagen. But my sales associate Doug Lee , changed all of t I have to admit I never thought I would be purchasing a car the day I walked into Teddy Volkswagen. But my sales associate Doug Lee , changed all of that. He was polite , professional and not a bit pushie. He was patient and answered all my questions. I love my new car thanks to Doug Lee. Thank you again. I have already referred two friends. More
by Edwardcooper
Employees Worked With
Doug Lee
July 28, 2015
Helpful. Friendly. Efficient. Honest. Doug was amazing and extremely helpful. He went out if his way to make sure that I had the best deal. I would definitely recommend Doug to anyone loo Doug was amazing and extremely helpful. He went out if his way to make sure that I had the best deal. I would definitely recommend Doug to anyone looking for a smooth experience. More
by Tesia
Employees Worked With
Doug Lee
July 28, 2015
Informative The attention was timely sales rep was very informative about the cars and insurance information.I was goven information about my credit and the effec The attention was timely sales rep was very informative about the cars and insurance information.I was goven information about my credit and the effect it has on my payments. All information i wasnt aware of was goven to me. More
by nichelle
Employees Worked With
Doug Lee
July 03, 2015
Staff changed and now it feels like a cheap used car dealer I gave this dealer a perfect rating of 5 stars 2 years ago when I got my new car from them. Their service was really excellent even until when I came I gave this dealer a perfect rating of 5 stars 2 years ago when I got my new car from them. Their service was really excellent even until when I came back to them the year after to take my car for its yearly maintenance. Their staff was still the same at that time and they were very accommodating and polite and I truly liked their customer service. I came back for my car's annual maintenance just today and I could really say that their service took a drastic turn for the worst. The problem stemmed from them spotting a bubble on my tire which prompted me to buy a new tire so my car could pass the state inspection. They said that they have the tire currently in stock and it would cost $269 + tax. Naturally, I knew that I could get it cheaper (only $200) outside but I figured that I already waited 3 hours for them to finish the annual maintenance, I’ll just get the tire from them so they could finish the state inspection as well. I waited for 30 mins when I saw them drive my car outside their service center. I thought it was done but after waiting another 15 minutes (no one informed me of what was going on), I asked where my car was. They told me that they took my car to “another one of their service stations” to replace the tire. I told them that the reason why I was willing to shell out the $69 more for the tire was because I thought they were the ones who are going to do it and also to save me the time of waiting at another shop again. After waiting for 1 hour, I went to one of their managers but I really got the impression that they do not have time for me. I was there from 8:45AM to 2:20PM – this was just for the annual maintenance and for the state inspection. Never did I hear anyone - not from the staff nor from any of the many “managers” that they have in there an apology. Their current staff, in my honest opinion, gives the type of service like the ones in a cheap used car dealer. – This does not feel like a Volkswagen dealer anymore. More
by gti2golfr
Employees Worked With
Two people on the customer service desk on July 3, 2015 and whoever the managers were at that time
June 09, 2015
poor service the service department is disgraceful ; gave me one quote started fixing it then tried to add 2000 dollars to original quote; very unprofessional and the service department is disgraceful ; gave me one quote started fixing it then tried to add 2000 dollars to original quote; very unprofessional and overall dishonest More
by oliver
Employees Worked With
Rishi Soogrim
March 19, 2015
Lucky W I am very satisfied with my new 2015 VW Jetta TDI thank you very much for a wonderful expierence lucky . The finance manager Kara was great as well th I am very satisfied with my new 2015 VW Jetta TDI thank you very much for a wonderful expierence lucky . The finance manager Kara was great as well thank you all More
by Elza
Employees Worked With
Lucky Waite
February 06, 2015
Best dealership and Sales consultant I have ever worked with I have had so many bad experiences when buy a car . I pretty much don't trust any dealership. I must say Teddy Volkswagen has proved me wrong. I worke I have had so many bad experiences when buy a car . I pretty much don't trust any dealership. I must say Teddy Volkswagen has proved me wrong. I worked with a very professional salesman by the name of Lucky Waite. And I must say Lucky is a fitting name for the gentleman. He was honest and upfront from the very beginning. I have recommend two co-workers already. And more to come. Thank you Teddy for separating yourself from all the rest. And thank you Lucky you did a wonderful Job. I love my 2015 GTI SE. More
by Joseph new car
Employees Worked With
Lucky Waite
February 06, 2015
Worst Service After Purchase Bought certified pre-owned 2010 VW CC, Resister went out 3-times in past two years. Service department did not properly repair car and wanted me to p Bought certified pre-owned 2010 VW CC, Resister went out 3-times in past two years. Service department did not properly repair car and wanted me to pay for repairs since warranty expired 2-days earlier. Employees acted like they didn't care and just said "that's the cost." Now escalating to VW. It's been one thing after another since they've been servicing my car. More
by Alley Al
Employees Worked With
Lucky Waite, Rishi Soogrim
