Teddy Volkswagen

Inconsistent statements from Service Personnel My husband have owned 3 Volkswagen cars in the last ten years. His first car was 2004 VW Jetta, his second was 2008 VW Passat and his current car is My husband have owned 3 Volkswagen cars in the last ten years. His first car was 2004 VW Jetta, his second was 2008 VW Passat and his current car is 2012 VW Tiguan. On our last purchase, VW gave us $500 off for being a loyal VW customer. We have been to Montesi VW (CT), Curran VW (CT), Bayside VW, Smithtown VW, Platinum VW, and Teddy VW (formerly Big Apple VW) for either for service or to purchase our VW vehicles. I have owned a Pathfinder, Camry and an Accord. My husband recently replaced one of our 2012 VW Tiguan tire. During his last service appointment, the service advisor told him that he needed all four tires replaced. My husband informed him that he purchased one of the tires no more than 3 months ago. The service advisor backpedaled and said "sometimes 3 bad tires can put a stress on the good one, but it's merely a suggestion." I could understand a year or more of driving, but 3 months? Needless to say, my husband declined to get his tires replaced there. On Monday, my husband went in for another service appointment. There was no mention of tires this time, but something else was mentioned. Since this dealership is only 15 minutes away from our house, it's really convenient for my husband to go there. However, this dealership does not breed any confidence from us to trust our car for future servicing and definitely not for our future purchases. More

Horrible Experience. Sale Rep Show up late at my appointment 9:00 am I show up a 8:50 .He show up at 9:50 . Now I drove 5 hours for my Military Post to have a late appointment. Now I see the pre own appointment 9:00 am I show up a 8:50 .He show up at 9:50 . Now I drove 5 hours for my Military Post to have a late appointment. Now I see the pre owned it was nice look but it had fair wear and tear (tire worn, heated seat button broke and the car had lights on think for the tires). Here the sales part I seen the car for 18,990 so I SETTLE total 19990 for price to pay not including sales tax , DMV and etc. SO NOW I'm waiting for 5 hours because my credit wasn't good and I had to put a bigger down payment BUT I got approved ( yeah the only good part and the deal). NO now 5 HOURS Later I sign the paper work tried and drained the car jump for 19900 to 22000 then the total was 24000. WOW. I give so much money down I had no more time to get a other car so where else(take like a week to get it back) .This is so WRONG. NOT ONLY ALL THAT BUT THE CAR wasn't READY to go.I had to wait another day. YOU Protect you country then you get screwed back home. SO AWAY IF YOU CAN!!!!! It should be CALLED TEDDY THE F@$!ABLE DEALER. It shouldn't be that way teddy Nissan is a lot better. More

VERY DISHONEST! Outright lies to get me in the door, then wasted two hours of my time before I could unravel them. I was offended by the poor quality of people they have working there. wasted two hours of my time before I could unravel them. I was offended by the poor quality of people they have working there. More

I don't know much about their sales dept., but I've seen good reviews. The Service Dept. on the other hand is ran by untrustworthy, dishonest, unprofessional, sneaky, consultants and/or mechanics. I've seen good reviews. The Service Dept. on the other hand is ran by untrustworthy, dishonest, unprofessional, sneaky, consultants and/or mechanics. I took my car in for a simple rattling noise under the car, they fixed it (heat shield was loose). Then they offered me like 8 different services for repair, which some are needed but not all. I declined all because I didn't feel like spending all that cash. Windshield washers aren't good (less than 3 months old - please!), O2 sensor is bad (where is the check engine or o2 sensor light?), headlight restoration ($179, yet I brought two entire headlight assemblies for $95), Coolant flush, and fuel injector flush, new brakes, etc.. Probably would cost few $1,000. So I pick up my car and what happens the driver seat is broken as in it slides back and forth and doesn’t latch onto anything. They have some real big heavy mechanic that manhandle your vehicle. My pops and I have experienced it firsthand. No one admits to damaging the seat. They tell me in responsible for that and try to slap on another $375 to repair it. I brought it in working fine, and I get it back with the seat broken, so it’s my responsibility?? CRAZY... This is all from the service consultant Rishi. I asked for a manager - he's not available. I asked him to have a manager call me- he doesn’t. Rishi calls back saying he spoke to his manager and the manager said it’s my fault and it couldn’t have happened on one occasion, that its preexisting. I call again, ask for a manager. Eventually I speak with a guy named Anthony who I find out is a Sales agent, not a manager or anything to with Service. Said he would look into, never called me back, no vmail. I call back asking for him - he's in a meeting and unavailable. No phone call back, nothing.. this place was horrible. I really was angry and they treated a 12yr old customer like a piece of crap. I had enough of them, so I went in to pick up the car and was going to attempt to make a temp repair to the seat so I can drive safely and go to a reliable mechanic, but now they somehow made the seat immovable. UNBELIEAVBLE place this is. No one says anything to me whatsoever, no conversation, no phone call, no update. This place is done. Just lost a 12 yr. old customer. I swear I will rewrite this review everywhere I possibly can, and I will get the email addresses of their CEO, GM, Manager and fwd. them my terrible experience. If you’re putting $ in their pocket, then they are happy go lucky nice individuals eager to assist you, but if you’re cautious and into DIY on some things to save some $ they treat you like crap. What they basically said to me is if I bring my car in for something simple like an oil change and I get it back and the spark plug wires are broken, or my seat is broken, or my O2 sensor all of a sudden is no good, it’s my fault. They didn’t even offer to pay half of the repairs, or work something out. They didn’t even admit to breaking the damn thing. Horrible experience here. I want their bosses to know how low their customer service was and service is. I can't comment on sales, but their service was less than a star. Don't bring your vehicle in for service, but if you do, beware if you decline their recommendations, you might end up with some other problem. STAY AWAY!! More