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Teddy Volkswagen
Bronx, NY
522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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522 Reviews of Teddy Volkswagen
August 08, 2013
It has been a pleasure receiving the best friendly professional service by Mr Ron Frederick and Desiree Greer . This was our first lease they helped and walked us through the process as easily and co professional service by Mr Ron Frederick and Desiree Greer . This was our first lease they helped and walked us through the process as easily and comfortably possible. With utmost honesty. We feel we are in great hands for the term of our lease , we feel very secure. Highly recommended. More
by shlomsm
Employees Worked With
Desiree Greer
Helpful August 08, 2013
Do not trust this dealership. They lie more than most. I made a fatal mistake and took them at their word without getting all the details in writing and they screwed me. They took over my lease of anothe I made a fatal mistake and took them at their word without getting all the details in writing and they screwed me. They took over my lease of another car dealership so I would lease one of theirs. They told me they would be paying off the remainder of the lease and the disposition fee. They never paid the disposition fee and then lied to me and said they never said they would. So I got stuck with it. Suddenly when I called to figure out all of this the warm and friendly service went away fast. They lie plain and simple. Won't go back to this dealer. More
by lhgolds
Employees Worked With
Lucky Waite
August 05, 2013
Louie was our point person. He presented me with a reasonable exchange price for my old VW and managed the purchase of our new car. He was friendly, professional and knowledgeable. He was eager to reasonable exchange price for my old VW and managed the purchase of our new car. He was friendly, professional and knowledgeable. He was eager to make our experience at Teddy a great one. Kalra presented us with our financing options. He explained the financing program offered by VW credit really well and put everything together quickly. Tasheeka was lovely, knowledgeable and patient with us when setting up our cell phones and explaining the navigation and blue tooth systems in the car. Overall, our experience at Teddy VW was awesome. More
by JeffreyEngel
Employees Worked With
Louie, Tasheeka and Kalra
August 02, 2013
The dealership had the type of car I was looking for at a reasonable price & salesman was friendly, informative & explained everything I needed to know. reasonable price & salesman was friendly, informative & explained everything I needed to know. More
by Lina10
Employees Worked With
Louie
July 30, 2013
Luis was an excellent salesperson. He was very personable and he worked within our budget. He spent his time with us and explained everything thoroughly. and he worked within our budget. He spent his time with us and explained everything thoroughly. More
by fmohsin
Employees Worked With
Luis Sepulveda
July 25, 2013
I will begin by mentioning that I am a returning customer to this dealership for the past 4 years. While my other experiences were fine, the most recent one was terrible and an unpleasant surprise: Parts to this dealership for the past 4 years. While my other experiences were fine, the most recent one was terrible and an unpleasant surprise: Parts were changed in a deceiving way - thinking that they would use the same brand of tires that I had on the car, I accepted the price offered. Service person failed to inform me that instead, for that price, he would put a cheaper brand. When I returned to have this fixed, I was treated disrespectfully. The service person did not acknowledge my issue and claimed he had informed me about the cheaper brand and its price. Untrue. In addition, several members of the staff (including branch and service managers) came in and out and pretty much ganged up, bullied, and cut me off by repeating the following phrase: "We're done." (That was the service manager; I believe Tom is his name.) I had asked for a refund but they denied it, instead offering me a credit towards my next service. However, after such a horrible experience, who would want to do business with Teddy VW, the "huggable" dealer?!? After today's horrendous experience, I can even envision them being capable of damaging my car next time, on purpose. Anyways, if they don't provide a refund, I intend to file a complaint with the appropriate consumer protection agency. Extremely disappointed that they would treat a customer this way. More
by simipop
Employees Worked With
Rishi Soogrim
July 23, 2013
I was met with professionalism from the start. My sales rep gave me his cell phone number and made it a point to follow up with me everyday. He was never pushy, just helpful with providing me with the inf rep gave me his cell phone number and made it a point to follow up with me everyday. He was never pushy, just helpful with providing me with the information I needed to make a decision. What stood out the most was when I was traveling from a long disance ,by public transportaion, to get to the dealership and Luis picked me up about half way which cut 20 min off my trip. More
by tsydnor
Employees Worked With
Luis Sepulueda
July 20, 2013
Lucky Waite was amazing, attentive, enthusiastic and knew what i wanted and needed. I would give Teddy Volkswagen 2 thumbs up. Definitely a place id come again if i need a new vehicle. what i wanted and needed. I would give Teddy Volkswagen 2 thumbs up. Definitely a place id come again if i need a new vehicle. More
by Dramaj
Employees Worked With
Lucky Waite
July 16, 2013
Not only was the staff very friendly, they distinguished themselves from personnel at other dealerships by expressing an eagerness to find the exact car for which my wife and I were looking. We wanted a ne themselves from personnel at other dealerships by expressing an eagerness to find the exact car for which my wife and I were looking. We wanted a new Beetle convertible in a specific color combination, and they found one in the region and committed to getting it for us once we agreed on a price. When deciding whether to buy, finance or lease, the staff was very helpful in providing whatever pricing options we requested. While shopping at the dealership, Desiree made sure that we saw the dealership's entire inventory of Beetle convertibles, so that we could compare all the available color and top combinations. The size of Teddy's inventory of this model was very impressive, and provided us a great opportunity to ensure that preferred the brown and beige combo. After confirming a price and terms of the lease, Teddy obtained the car within a day or two and arranged to have us pick up the car as soon as it was convenient for us. Overall, it was a great car shopping experience. And we love our new car! More
by KSchneider91
Employees Worked With
Bryan Kraft, Desiree Greer
July 01, 2013
I have to say that from the moment I walked through the door I knew I was at the right place. The level of professionalism and courtesy was second to none. door I knew I was at the right place. The level of professionalism and courtesy was second to none. More
by malmdo47
Employees Worked With
Robert Frederick and Harold Munger , Norma Rodriguez
