Teddy Volkswagen

By far the worst new car shopping experience ever. Ray Belliard was the most incompetent sales person and from day one, mistake after mistake was committed eventually costing me hundreds of dollars in int Belliard was the most incompetent sales person and from day one, mistake after mistake was committed eventually costing me hundreds of dollars in interest charges. When I was interested in a new Golf TDI manual two door, I did some research and discovered Teddy Volkswagen in the Bronx. I called and was told that a shark blue two door was available. I showed up the following day and was introduced to Ray Belliard. He had me waiting in the dealership for over four hours just to see the car, forcing me to cancel the appointment I had at an another dealership. Part of the delay was that one of the employees was involved in a accident driving a car from the storage warehouse to the dealership lot so I didn't stress the excessive wait so much. When the TDI finally arrived, I wasn't thrilled with the color and considered the day wasted until Wes Williams (Ray's boss) guaranteed me that the exact model and color I wanted was available. Ray and I went over the financing details and was told that tier one credit holders were eligible for 1.9% financing. We did the monthly payment numbers based on this financing and settled on the trade in value of my car. I left a small deposit and was promised the car in two days. When the two days passed, I called Ray but the vehicle wasn't in the lot as promised. I requested the VIN number to the car and did some internet investigation. It turned out that the car was in Connecticut at another Volkswagen dealership available for sale! I called Ray again for his explanation and he had me transferred to Nancy Rodriguez who handled this problem and had the vehicle delivered the following few days. When the car arrives at Teddy Volkswagen's lot, Ray calls me and I call my insurance company. I am told by my insurance company that my insurance starts midnight and that the car dealership can give temporary insurance to cover the temporary lapse. I drive over to the dealership and Ray tells me that Teddy Volkswagen does not do temporary insurance coverages. I tell Ray that I will come the following day to pick up the car but he insists that he will work something out regarding the insurance. Meanwhile, I am lead to the finance room and am told that there is no 1.9% financing on Golf TDI's! Instead I am offered 4.8%! We bring Ray into the finance room and he just babbles that he wasn't aware and that his boss (Wes Williams) didn't question the finance estimates. What kind of xxxxxxxx dealership does this is all I can think of that moment. Abe Levi the general manager walks by and asks me what he can do for me, and I simply ask for rubber mats for the car. He has the finance guy write up a order form for the mats and I quickly sign all the paperwork and leave the room to pick up my new car. Now, I am pissed at Ray but can you imagine my anger when he tells me that he couldn't do anything with insurance and that I have to drive home in my old vehicle. I just kept shook my head in disbelief and came back the following day. Now, after one month of new car ownership, I come home from a two week vacation to find a letter from my insurance company telling me that I have been dropped from collision and theft insurance. Apparently, Ray didn't send in a copy of the new car window sticker to the insurance company. For two weeks, I have been driving without insurance because of someone's incompetence at Teddy Volkswagen. I call Nancy and vent my frustration and she quickly complies to the insurance company and sends them the necessary paperwork. However, since so much time elapsed since the purchase, I still have to drive the car to have a physical inspection done at the insurance center. To add insult to injury, Nancy calls me and asks who authorized the rubber floor mats because the department that handles finance needs to know. She seems sympathetic and sincere but I tell her to keep the mats and that I no longer want anything to do with that dealership. No one in that dealership is to be trusted which is a shame. The saying "Buyer Beware" applies at this dealership. More

This car is my third new Volkswagen Jetta and because of the horrible customer service I experienced will be my LAST! My experience was unacceptable and I will not be using purchasing another Volkswagen. O the horrible customer service I experienced will be my LAST! My experience was unacceptable and I will not be using purchasing another Volkswagen. On 6-19-2012 I went to pick up my 2012 Jetta and provided a bank check for my down payment. On the 21nd of June I received a phone call from the Finance Manager who advised "you did not give me the down payment check" I reminded him I had done so and reminded the conversation we had about the fact the check was obtained by my husband and not in the last name. He said yes I remember "I told you cash is cash" But he also insisted that I didn’t not give him the check. I told him I would check with my husband and get back to him. Before the end of the day he called me back and said "Can you just give me a credit card" I said no and reviewed the fact that I would talk to my husband. My husband went back to the bank on June 25th and explained the issue to my bank, they advised a complex procedure to cancel the check and replace it one that would cost us more money. We called the dealership back to let them know of the cost to accommodate the mishap. I was told to do it they would cover the cost. Later in the same day (7 days after the purchase) we received a call from the General Manager who advised it was a clerical error and they found the check. By this time my husband had spent over 2 hrs. in the bank trying to resolve the issue, I had been basically told I was not telling the truth and did not provide the down payment check and told to place it on a credit card to resolve the dealership mishap and once found was told “it was a filing issue” I was unpleased with the service and process and asked Mr. Levy what he was going to do to make it right? He said what you want. I told him the least he could do was refund the 75.00 last minute charge that was not disclosed during the negotiation. He said “I will have to see if I can do that” he was curt and dismissive to the issues and inconvenience Teddy Volkswagen had caused and promised a callback. I waited one full week and called back on July 2nd Mr. Levy said due to staffing issues he was unable to resolve the problem and would call me back I again waited one week called back on July 9th I was placed on hold and Mr. Levy never picked up the phone nor was I placed in his voice mail. I did not get a chance to revisit this issue until today July 17th 2012 a full month after the purchase. I called Mr. Levy and spoke to him and he once again said I will check into this and call me back. I am done with this game I demand that I get a call from Volkswagen explaining what will be done to rectify this problem and compensate me for my countless hours tracking down a 75.00 check and hours spent trying to resolve the issue of the “Misplaced check” and the scratch that needs to be repaired. I will be sure to blog, and post my comments and experience on the internet to warn other people about my experience as well as never purchase a fourth car from Volkswagen again. More