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Teddy Volkswagen
Bronx, NY
537 Reviews
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537 Reviews of Teddy Volkswagen
July 17, 2012
This car is my third new Volkswagen Jetta and because of the horrible customer service I experienced will be my LAST! My experience was unacceptable and I will not be using purchasing another Volkswagen. O the horrible customer service I experienced will be my LAST! My experience was unacceptable and I will not be using purchasing another Volkswagen. On 6-19-2012 I went to pick up my 2012 Jetta and provided a bank check for my down payment. On the 21nd of June I received a phone call from the Finance Manager who advised "you did not give me the down payment check" I reminded him I had done so and reminded the conversation we had about the fact the check was obtained by my husband and not in the last name. He said yes I remember "I told you cash is cash" But he also insisted that I didn’t not give him the check. I told him I would check with my husband and get back to him. Before the end of the day he called me back and said "Can you just give me a credit card" I said no and reviewed the fact that I would talk to my husband. My husband went back to the bank on June 25th and explained the issue to my bank, they advised a complex procedure to cancel the check and replace it one that would cost us more money. We called the dealership back to let them know of the cost to accommodate the mishap. I was told to do it they would cover the cost. Later in the same day (7 days after the purchase) we received a call from the General Manager who advised it was a clerical error and they found the check. By this time my husband had spent over 2 hrs. in the bank trying to resolve the issue, I had been basically told I was not telling the truth and did not provide the down payment check and told to place it on a credit card to resolve the dealership mishap and once found was told “it was a filing issue” I was unpleased with the service and process and asked Mr. Levy what he was going to do to make it right? He said what you want. I told him the least he could do was refund the 75.00 last minute charge that was not disclosed during the negotiation. He said “I will have to see if I can do that” he was curt and dismissive to the issues and inconvenience Teddy Volkswagen had caused and promised a callback. I waited one full week and called back on July 2nd Mr. Levy said due to staffing issues he was unable to resolve the problem and would call me back I again waited one week called back on July 9th I was placed on hold and Mr. Levy never picked up the phone nor was I placed in his voice mail. I did not get a chance to revisit this issue until today July 17th 2012 a full month after the purchase. I called Mr. Levy and spoke to him and he once again said I will check into this and call me back. I am done with this game I demand that I get a call from Volkswagen explaining what will be done to rectify this problem and compensate me for my countless hours tracking down a 75.00 check and hours spent trying to resolve the issue of the “Misplaced check” and the scratch that needs to be repaired. I will be sure to blog, and post my comments and experience on the internet to warn other people about my experience as well as never purchase a fourth car from Volkswagen again. More
by KCBear
Employees Worked With
Mr. Levy
July 12, 2012
I had a great experience at Teddy's Voltswagon. Junior was very helpful in helping me find the right vehicle for my price range. My overall experience was great and would recommend anyone looking to buy a was very helpful in helping me find the right vehicle for my price range. My overall experience was great and would recommend anyone looking to buy a car to Teddy's Voltswagon, just don't forget to ask for Junior! More
by Dotelia
Employees Worked With
Ornan aka Junior
July 12, 2012
Our sales rep, Rafael was excellent and very helpful throughout the whole process. He was able to find the exact car we were looking even though its a difficult car configuration we were looking for. throughout the whole process. He was able to find the exact car we were looking even though its a difficult car configuration we were looking for. More
by arastatter
Employees Worked With
Rafael Soto
July 10, 2012
Bryan and Abe worked with me to achieve a good lease per month rate, and good residual value for the optional purchase at lease end. They were friendly, frank in their assessment of the vehicles and the op month rate, and good residual value for the optional purchase at lease end. They were friendly, frank in their assessment of the vehicles and the options, and very accommodating, staying late to help us out. I definitely will recommend them. More
by Joseph DiSalvo
Employees Worked With
Bryan Kraft and Abe Levy
July 09, 2012
Rasheed was very helpful and really worked with me to give me the best deal possible. The staff at Teddy Volkswagen in the bronx is very accommodating and friendly. I would definitely deal with them agai give me the best deal possible. The staff at Teddy Volkswagen in the bronx is very accommodating and friendly. I would definitely deal with them again. More
by holly 1235
Employees Worked With
Rasheed Creary
July 06, 2012
I had a wonderful experience. Rasheed took care of me from the beginning, when we talked on the phone, right up to when I left the lot in my brand new, bright red TDI. I couldn't be happier. from the beginning, when we talked on the phone, right up to when I left the lot in my brand new, bright red TDI. I couldn't be happier. More
by spencer212
Employees Worked With
Rasheed Creary
July 06, 2012
Saw the ad online and visited the dealership. Apparently, another customer already paid deposit for the car I wanted so I wasn't able to make a purchase. However belinda told me that if the customer does not another customer already paid deposit for the car I wanted so I wasn't able to make a purchase. However belinda told me that if the customer does not pick up the car, she will call me back. Same day at 9:30pm I got a voice mail from her that the car was not picked up so I can purchase the car next day. However when I visited the next day she wasn't there. When I talked to the manager, he said I can not buy the car since they have received an additional deposit(from the guy who made initial deposit) and told me I can go home. It took me more than an hour and $12 for toll to get there but nobody apologized to me. What's even worse was their attitude. They were talking to me as if it was my fault that I didn't call them back to check if the car is available. I was extremely offended by the dealership and would never visit again nor recommend to my friends. More
by sp2821
Employees Worked With
Manager, belinda
June 29, 2012
This was the best experience in Volkswagen dealership. This is my 4 leased car and 1st time I was happy about my deal. All staff was extremely friendly and polite. I came to talk about the price on a new This is my 4 leased car and 1st time I was happy about my deal. All staff was extremely friendly and polite. I came to talk about the price on a new car and in 3three hours I went home with new car. Everything was done in three hours. More
by ninasasa
Employees Worked With
Junior and Chris
June 29, 2012
I WAS VERY HAPPY WITH THE SERVICE KIND AND FRIENDLY....RAFAEL SOTO WAS EXTREMELY HELPFUL IN ALL WAYS...I WOULD RECOMMAND DEALER TO EVERYONE..I WIL PURCHASE ANOTHER VW IN THE FURTURE.... FRIENDLY....RAFAEL SOTO WAS EXTREMELY HELPFUL IN ALL WAYS...I WOULD RECOMMAND DEALER TO EVERYONE..I WIL PURCHASE ANOTHER VW IN THE FURTURE.... More
by nnlebron
Employees Worked With
RAFAEL SOTO
June 28, 2012
In the end, the experience was great! Everyone seems engaged to get you, the customer, the best experience possible. The price met my expectation exactly. The Teddy team appears very cohesive. The de engaged to get you, the customer, the best experience possible. The price met my expectation exactly. The Teddy team appears very cohesive. The delivery took somewhat longer than usual, but we did leave the dealership very happy. I would consider this dealership again for myself, friends and family. We are enjoying our new 2012 VW Passat SE. Thanks JR! More
by mogumbo
Employees Worked With
JR, Abe, Wes, Edie
