Temecula Nissan

I went to Temecula Nissan for the tire refill. It was Mike, servic adveisor, who assisted me. It's been more than an hour already of waiting for the car get done and didn't hear anything from Mike It was Mike, servic adveisor, who assisted me. It's been more than an hour already of waiting for the car get done and didn't hear anything from Mike. I made a follow up, but he was not at his desk. I approached a male service advisor at the corner doing something, he told me to wait and will get back on me after he is finished, until a female staff arrived and assisted me. She asked for my phone number and seems a bit confused about what kind of service I'm getting, so I told her it's just for a tire refill. Then, she tried to look for my key. However, she can't find it not until I pointed my car outside to her saying "that's my car." She went to my car, while holding her phone, calling someone and finally found the key which was inside the car. She told me it's ready and good to go, no paper works or even a single text messages usually they send from the time they received and released the car confirming the service they performed. With this incident, it gave me an impression that Mike is not really doing his job well which requires highly attention. I trust that management will take this feedback seriously, as improving this service is essential for a positive customer experience. More

I want to take a moment to recognize Alex at the Temecula Nissan Service Department for his outstanding customer service and professionalism. Finding someone in the automotive service industry who genuine Nissan Service Department for his outstanding customer service and professionalism. Finding someone in the automotive service industry who genuinely cares about their customers makes all the difference. Alex represents the kind of service that builds trust, earns repeat business, and makes customers feel valued. If you're looking for someone who takes customer service seriously, I highly recommend asking for Alex at Temecula Nissan. Great customer service deserves recognition, and people like Alex are the reason customers return and recommend a business to others. Thank you, Alex, for setting the standard for excellent customer service. Keep up the great work! More

Nice & clean. Friendly. Have many cars and options to choose from. I would recommend Temecula Nissan to friends Friendly. Have many cars and options to choose from. I would recommend Temecula Nissan to friends More

Really great experience! They were honest and very transparent throughout the deal. If you go in, ask for Juan! He helped us with everything from start to finish and was very They were honest and very transparent throughout the deal. If you go in, ask for Juan! He helped us with everything from start to finish and was very knowledgeable. He's continued to help me with vehicle questions long after the purchase was complete. Greg the manager was very accommodating and willing to work with me. We discussed numbers over the phone and he stayed true to his word once I came in. No bait and switch here. Israel in the finance department was also very helpful. All around best car buying experience I've had. With the price, transparency, and customer service. Would definitely recommend. More

I have a crazy story but it has a great ending. Everyone from my salesman Ethan to my service guy Lance, I had an overall great experience. So I had been searching for 8 months for the unicorn of Everyone from my salesman Ethan to my service guy Lance, I had an overall great experience. So I had been searching for 8 months for the unicorn of a car. I had very explicit expectations in order for me to walk into a car dealership.....God knows going into a car dealership is the LAST thing anyone wants to do. So when I found that needle in a haystack I walked into my salesman Ethan. This boy was the kindest most transparent salesman ive ever met.( hes gonna go far). He made my final decision very easy. The negotiation with price with Vince, the sales manager was not typical. Although money was discussed, which is very uncomfortable for me, my team was very helpful and transparent. Their energy helped me feel at ease for the first time in buying a car. And that was just the beginning, a week and a half later my check engine light came on and Ethan said bring it here so we can check it out as soon as possible. So upon leaving my new vehicle they discovered it needed something in the transmission, so a big deal....And in comes My service guy Lance. Lance was very patient and a great communicator. But there's a problem.....they couldn't get the part they needed in a fast enough manner. Because I would not have had the car in the near future, the whole team came together and figured out how to get me into a comparable car that day....it could have been a huge problem but the team i got at Temecula Nissan was outstanding. I will definitely come back and recommend this car dealership to anyone that asks for advice. Thanks guys I had a wonderful experience... Stacy More

Our experience buying a used car from Temecula Nissan was disappointing. Although we finally received the registration today, it took far longer than expected and caused a great deal of unnecessary stress disappointing. Although we finally received the registration today, it took far longer than expected and caused a great deal of unnecessary stress. We were never told there were any title or registration issues before purchasing the vehicle, and the lack of communication throughout the process was frustrating. On top of that, within the first week of owning the car, we had to spend about $900 to replace a leaking coolant reservoir, and we also discovered the sunroof doesn’t work—issues that were not disclosed before the sale. I’m glad the registration issue was eventually resolved, but the overall buying experience fell well below my expectations. I hope the dealership improves its communication and transparency with future customers. More

Wouldn’t recommend for anyone buying a non-nissan. I had a terrible experience and a large waste of time being jerked around for a whole day by the dealer regarding a used Tesla Model Y. I called I had a terrible experience and a large waste of time being jerked around for a whole day by the dealer regarding a used Tesla Model Y. I called ahead requesting information, and scheduled a time to drive up and check out the car. We set aside a 4 hour window. When i got there the next day at the beginning of that window, they didn’t know where the car was. Logan was nice enough to help out and run around locating the vehicle. I understand the dealer is currently in the middle of a move which complicates things, but I didn’t receive any status updates or checking in. I was sitting at a desk with my newborn for an hour waiting for anything. By the time I asked Moses for help, he let me know after all that waiting that they lost the car. I already wasted my time up here so we decided to wait out traffic and make it a day, and i called the dealer later asking to speak with a manager, which they said Moses would call me back. Moses never called back, and instead i received my updates from Logan. Logan was very helpful and I appreciate his efforts, but it’s really unfortunate to not receive any updates from management. By the end of it, they told us they lost both keys, didn’t have the app, and had no way to get inside the vehicle after they found it. I came in ready to drive the car off the lot, but there was no car to drive. I’ll be buying a car, but it won’t be from here. More

The people were nice and helpful. Stayed in our budget we had . Only thing is , I had to make corrections on final paperwork for interest rate and my address . Glad I caught it . Stayed in our budget we had . Only thing is , I had to make corrections on final paperwork for interest rate and my address . Glad I caught it . More