Temecula Nissan

Temecula Nissan responded

Dear Picas1017, Thank you for taking the time to share your experience. Your feedback is extremely important to us, and I want to personally address your concerns and clarify any misunderstandings. First and foremost, I sincerely apologize that your visit did not feel as welcoming as it should have. We strive to ensure that every guest feels valued and respected, and I regret if we fell short in your case. I have spoken with Cesar Perez, our General Sales Manager, and Francisco Panuco, our Sales Manager, who are both currently on duty. Even though it is Saturday and I am typically off weekends, as the General Manager I remain deeply involved when it comes to customer satisfaction, as our goal is to earn your trust and hopefully become your dealership of choice for you and your family for years to come. I understand there was some confusion regarding the optional accessories and also the financing terms from what I was made aware of. I want to assure you that the add-ons are not mandatory and completely optional, and we are absolutely open and willing to work out a deal with you—without the accessories, if that is your absolute preference. It does appear however based on your review that there may have been some misunderstanding primarily with regards to the financing of the vehicle from what I was told, rather than the accessories in themselves. Please keep in mind that our dealership offers vehicles at highly competitive prices, often with deep discounts that can result in significant losses for us which no other dealership can match by in some cases thousands of dollars. To make these drastically reduced prices possible, some discounts and incentives are tied to financing the vehicle through our preferred lending partners, which allows us to receive certain manufacturer incentives to help offset these deep discounts and losses. These requirements only apply to specific promotions and are always clearly disclosed, but I apologize if this was not communicated clearly enough during your visit. However, If you would still like to take advantage of this weekends special discounted pricing on that unit, or if you have any questions about the purchasing process, I warmly invite you to please return to the dealership and ask for Francisco Panuco directly. He is aware of your review and is more than willing to assist you personally and clarify any misunderstandings. Raul, who assisted you during your visit, also extends his apologies for any miscommunication about the accessories. His intention was only to highlight the value and labor invested in installing them and warranty and cash offerings they provide you in the event of an incident like a total loss or similar on these items, which that being said rather than removing them—which would increase our overall loss on the vehicle—he aimed to offer you the accessories at a significantly reduced price, his intent was not to make you feel pressured in any way. Ultimately, our goal is to ensure you are completely satisfied with your purchase and experience with us! Once again, I sincerely apologize and invite you to reach out to me directly if you’d like to discuss this further or schedule another visit. We truly value your feedback and hope to have the opportunity to welcome you back this weekend. I can be reached at (951) 972-8400 Ext. 6001 or by email at GM@TemeculaNissan.com.

Temecula Nissan responded

Hello, Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and the frustration it has caused you. At Temecula Nissan, we strive to be transparent and fair with every guest, and it’s concerning to learn that you feel your experience did not reflect those values. Because your review was posted anonymously, we’re unable to reach out to you directly or look up your visit in our records. We would appreciate the chance to investigate your concerns further, especially regarding the online pricing and your interaction with our team members. If you’re willing, please contact us with your information or any additional details. Additionally, you are welcome to reach out directly to our Director of Customer Experience, Melissa Roldan, at MRoldan@TemeculaNissan.Com. Melissa is dedicated to assisting our customers and will be happy to help address your concerns personally. Thank you again for bringing this to our attention. We value your feedback, and we hope to have the opportunity to make things right. Best regards, Sergio A Beltran, General Manager