Temecula Nissan

Everyone is always helpful, friendly and prompt.Great Everyone is always helpful, friendly and prompt. Great service, I trust having this team work on my car. Great job on providing refreshments in the w Everyone is always helpful, friendly and prompt. Great service, I trust having this team work on my car. Great job on providing refreshments in the waiting area. More

Tim in the Service Department is awesome!! He went above and beyond to make sure everything was done right on my truck including fixing the USB port that I didn't even realize was broken. Thank you Tim! and beyond to make sure everything was done right on my truck including fixing the USB port that I didn't even realize was broken. Thank you Tim! More

Tim in the service department was extremely helpful and communicated very well. I would highly recommend him and the service department to others for their vehicle maintenance needs. communicated very well. I would highly recommend him and the service department to others for their vehicle maintenance needs. More

I was told the spark plugs on my vehicle were never replaced. I told my technician they were replaced at a previous visit. He argued with me saying there wasn’t any record of it. I found paperwork star replaced. I told my technician they were replaced at a previous visit. He argued with me saying there wasn’t any record of it. I found paperwork starting they were replaced and I was charged for it at a previous visit. I am angry that this happened and should be compensated. More

I really feel like this review needs to be here as a I really feel like this review needs to be here as a heads up to other people (as much as I hate leaving bad reviews). Avoid this location; go so I really feel like this review needs to be here as a heads up to other people (as much as I hate leaving bad reviews). Avoid this location; go somewhere else if at all possible. Unethical practices through and through. Sale's associate lied about free oil changes for life with new Kick purchase; service center claims there is no record of it. No accountability on the dealership's end. 2019 Kick back up camera recall turned into a seventh month long process of getting them to fix their mistake (they broke the radio console and steering wheel buttons were all unusable). I had called two other Nissan service centers who had never heard of that happening and said they unfortunately couldn't help because the Kick was purchased here. Upon telling them this took seven months to order the mysterious part (which I was told was being ordered over six times during that timeframe by various people) they apologized on their behalf. Service center sends you the "correct" answers to their customer service survey trying to bribe you with a service discount to give them a good review. I think I spoke with a Heather (not sure if that's the right name anymore honestly) and an Amanda at one point and yes, all the people who work here are friendly however, nothing got handled timely guys. It was a wild goose chase and that whole survey answer cheat sheet thing seems really shady. Advice for this location: honor what your sales people tell customers and don't lie to customers to cover your mishaps. You guys have jobs but we do to obviously and that was several times I had to take off from work to try to get this fixed after being told to bring it in just to find out the part was still not ordered. This was an honest review. More

Great service by Amanda. She offered us a rental when it came in, which was so needed, and was flexible with me in my situation. came in, which was so needed, and was flexible with me in my situation. More

Outstanding service and great advice for future needed service. Highly appreciate Amanda Jackson service rep for all helpful needed service. Thank you for your help service. Highly appreciate Amanda Jackson service rep for all helpful needed service. Thank you for your help More

Alex always has my best interest at heart. He recommends only those things that are needed in order to make sure my vehicle is safe. only those things that are needed in order to make sure my vehicle is safe. More

I'm very happy with your service I was taken care off right away I love my new car very much the guys were very helpful thank you all right away I love my new car very much the guys were very helpful thank you all More

The add that brought us in was for a $24 oops change . When I arrived to the appointment I was told that it would almost double for synthetic. This model only takes synthetic, the car was purchased th When I arrived to the appointment I was told that it would almost double for synthetic. This model only takes synthetic, the car was purchased through you and I would expect the dealership to know that when sending this sort of coupon. Secondly , your wait times are incredibly long which is why we come in only when there is a deal to make the wait worthwhile . In the past you have always honored the coupons but now have a disclaimer in the fine print that synthetic will be extra. Lastly, I asked if the technician could see anything disconnected or an issue in general with my remote start . Instead I was pointed to the direction of purchasing an $8 battery when I’ve recently purchased one from you. I thought it would be worth the $8 if it started. It did not , from there I was told to schedule another appointment and pay $150 for a diagnosis. I’ve spent a lot of money there from buying a new car and since transmissions don’t seem to hold up in Altimas and all around general preventative maintenance . I do not feel like there is any benefit going to your location unless I need two hours to knock out a report while I wait on my car to get a simple oil change . More