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2,290 Reviews of Temecula Nissan - Service Center
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October 29, 2019
Great overall service From the moment I was helped by my advisor Tim Nelson my experience was nothing but positive. He kept me informed about my car and was very kind. From the moment I was helped by my advisor Tim Nelson my experience was nothing but positive. He kept me informed about my car and was very kind. More
by TSCWHITE
Verified CustomerEmployees Worked With
Tim Nelson
October 29, 2019
Great experience Tim was amazing. Constant communication, help with insurance and warranty. Most important was I had started a new job and had to drop off the car at Tim was amazing. Constant communication, help with insurance and warranty. Most important was I had started a new job and had to drop off the car at 7 am, rent a car and get to work by 9 am (Riverside) I made it to work early and was able to text Tim throughout the day. He turned lemons into lemonade. More
by KIMMYREYANN
Employees Worked With
Tim Nelson
October 29, 2019
Warranty work with long turnaround Brought my 2017 Altima in with transmission issues covered under my extended power train warranty. Engine light was on. After 3 hours, it was determin Brought my 2017 Altima in with transmission issues covered under my extended power train warranty. Engine light was on. After 3 hours, it was determined the issue would be covered. I was advised it would take 2-3 days to repair. I was not updated and had to repeatedly call to get updates on the status of my vehicle. After a week and a half of no updates, I called again and was initially advised that the parts were still not in. I had received an email a couple days prior advising that the parts were in. After one of the techs called the parts department, it appears there was a “miscommunication” and the parts were in fact in and ready. They were able to repair the vehicle the next day. Overall, communication and organization by the service department is terrible. I was over promised and under delivered. Based on reviews on Yelp, it appears there is a common theme with the service department. When I picked up my car, no one explained the repairs or the inspection results. I had to track down my service adviser to get this info. I will never take my car to this dealership again. Additionally, they provided me a Kicks as a rental during this time. That car is terrible (agreed by a service advisor). At least give me a comparable car if you are going to keep my car for over a week. More
by LINKAGE858
Employees Worked With
Tim
October 29, 2019
Fast Fun and Friendly They are a great team and get things done efficiently and I feel that they care. I am always happy to bring my Nissan to this dealership. They are a great team and get things done efficiently and I feel that they care. I am always happy to bring my Nissan to this dealership. More
by TARRYL
Employees Worked With
Jeremy Young
October 27, 2019
Exceeding Expectations Temecula Nissan is one of the many car dealerships within reach for the local community. Therefore, they tend to go above and beyond when maintaining Temecula Nissan is one of the many car dealerships within reach for the local community. Therefore, they tend to go above and beyond when maintaining their customer's vehicles, regardless of the brand. I have three vehicles that this dealership maintains; honestly, the other service businesses cannot beat their price or wait times. So, if you want value, Temecula Nissan is the place to receive the best bang for your buck by a full staff of friendly folks. More
by JACK.HARTMAN1969
Employees Worked With
Tim Nelson, Amanda Nascimento
October 26, 2019
Not happy with the wait !! I think that it is ridiculous to have to wait over two hours for your car just for an oil change.... Especially, when you have an appointment! Tim, I think that it is ridiculous to have to wait over two hours for your car just for an oil change.... Especially, when you have an appointment! Tim, the gentleman, who wrote me up, was very nice. The cashier, downstairs, not so much!! More
by baseball.mom61
Employees Worked With
Tim
October 26, 2019
I still needed info but they got the work done I got a new windshield and they tried their best to get it done in a timely matter. That was all ok but once I came to pick up my car the serviceman w I got a new windshield and they tried their best to get it done in a timely matter. That was all ok but once I came to pick up my car the serviceman was on the phone with another customer and didn’t let me know how long I needed to keep the tape on for my windshield. I felt like he wasn’t really focused. But I was really glad they helped me fix my windshield and I’m really grateful for the effort they put in to getting it worked on. More
by BPerez
Employees Worked With
Tim
October 26, 2019
Excellent service Everytime I come to Temecula Nissan they are always very friendly and helpful. The service doesn't take as long as a lot of dealerships do and i will Everytime I come to Temecula Nissan they are always very friendly and helpful. The service doesn't take as long as a lot of dealerships do and i will always come back for any service I need. More
by CPNYGRL33
Employees Worked With
Amanda Nascimento, Jeremy Young, Steve Castaneda
October 26, 2019
service cesar did a great job as usual the car runs like new.i always get my car serviced here.please keep up the good work the shuttle driver was also great cesar did a great job as usual the car runs like new.i always get my car serviced here.please keep up the good work the shuttle driver was also great More
by JSIMON0508
Employees Worked With
cesar
October 26, 2019
A glich but handle well Had a glich after service, but the true test of service is how a glich is handled. My glich was taken care of in a timely fashion with accommodations Had a glich after service, but the true test of service is how a glich is handled. My glich was taken care of in a timely fashion with accommodations made by my service advisor so that I was inconvenienced as little as possible. Great job Alex!! More
by CBGRAMSX7
Employees Worked With
Alex
