Temecula Nissan - Service Center

Excellent Service and Communication Victor provided excellent service and communication! He explained everything to me in very easy to understand terms! He kept posted throughout the pro Victor provided excellent service and communication! He explained everything to me in very easy to understand terms! He kept posted throughout the process! He is great! More

Alex was awesome explaining Explained what was wrong with my car and the great pricing to repair it was repaired at the time he said thanks Alex will definitely come back Explained what was wrong with my car and the great pricing to repair it was repaired at the time he said thanks Alex will definitely come back More

very courteous love the waiting room and accommodations. Everyone is professional and they play good movies, free, good coffee, donuts too. They make sure to explain love the waiting room and accommodations. Everyone is professional and they play good movies, free, good coffee, donuts too. They make sure to explain everything thoroughly and even provide a ride to pick up your car when all is done! More

Service Review Jose was very personable and was very efficient with his job. He took great care of my vehicle and worked me in on a busy day. Jose was very personable and was very efficient with his job. He took great care of my vehicle and worked me in on a busy day. More

Great experience! Alex helped me in the Service Department he was great! The car rental employees who I dealt with were very friendly and were very efficient. Alex helped me in the Service Department he was great! The car rental employees who I dealt with were very friendly and were very efficient. More

Great people! Fast! And keep you informed! Definitely coming back and recommending to everyone. Great service done in an honest timely fashion... The service Director Jeremy is definitely the b Definitely coming back and recommending to everyone. Great service done in an honest timely fashion... The service Director Jeremy is definitely the best and runs the department extremely well. More

Car maintenance & car purchase Friendly courteous treatment. Questions answered and no pressure. Overall exceptional treatment. My salesman Thomas was great and went out of his way Friendly courteous treatment. Questions answered and no pressure. Overall exceptional treatment. My salesman Thomas was great and went out of his way to make the car purchase exceptional. Follow up was great as I needed other items and then again bid one person wasn’t available another stepped. Makes you want to come back for another purchase. Good job by all and a real friendly atmosphere . Also some in contact don’t know name but good people. More

Loss of power I brought my 2017 Pathfinder in because it was loosing power going up hills and Jose was awesome!!! He took my car right away and put me in a courtesy I brought my 2017 Pathfinder in because it was loosing power going up hills and Jose was awesome!!! He took my car right away and put me in a courtesy vehicle. I was on my way within 15 minutes of arriving! Jose was super helpful, friendly & kept me updated on the work performed on my car. I definitely recommend Temecula Nissan to everyone!!! I am a very satisfied customer!!! Their service department is always pleasant to work with! More

Quick and friendly service Came in for my oil change and had great customer service from the moment I pulled up to the moment I got back in my car and drove off. Came in for my oil change and had great customer service from the moment I pulled up to the moment I got back in my car and drove off. More

Repairs under extended warranty Alex told me to bring my car in between 7am and 8am. I arrived at 7am to find out Alex was not in. I then had to wait to be seen by another service em Alex told me to bring my car in between 7am and 8am. I arrived at 7am to find out Alex was not in. I then had to wait to be seen by another service employee Timothy Nelson, Mr. Nelson types up the work order and told me I would then have to wait to find out if a rental was approved which caused me to have to call my employer and tell them I would be late. I was then put into a nissan rental and immediately after driving it off the lot the collision sensor went off. I drove it back and Timothy Nelson cleaned off the sensor. I drove it off the lot again and the collision sensor came back on again. I was then put into another rental and this one also had a faulty collision sensor. Amanda Jackson put me in a different model rental and I had no issues. It took way longer than expected for the approval to come back from the warranty company. I had to call to get updates as no one was keeping me informed. The work was completed in a decent time once approval was given however I was not happy with the customer service provided to me. Also the mechanics who do the inspections marked 3 of my tires needing to be replaced and then marked them as good a week later and the tires were not replaced. It makes me question if what is being marked as needed really is needed. I have purchased 2 vehicles through this dealership and get majority of the services done through this dealership but if it is not a required service that has to be done at a Nissan dealership I dont think I will be going back. More