Paradise Buick GMC - Service Center

Great Service My experience at Paradise Buick GMC was great. Leo Akers was very professional and through. I highly recommend this dealership. We have had great serv My experience at Paradise Buick GMC was great. Leo Akers was very professional and through. I highly recommend this dealership. We have had great service, so far. More

Surprised at service appointment. I thought I had full coverage for maintenance but I found out I was wrong and I was not happy. I will know better next time. I thought I had full coverage for maintenance but I found out I was wrong and I was not happy. I will know better next time. More

Waited 2 hours and vehicle wasn't serviced. Had an 11 am appointment for an oil change and recall service with Nick Pellegrino, the service advisor. Nick promised the vehicle would be ready by Had an 11 am appointment for an oil change and recall service with Nick Pellegrino, the service advisor. Nick promised the vehicle would be ready by 1:15 pm. I waited 2 1/2 hours at the dealership only to find out from Nick that they hadn't even started the service on my vehicle (not even the oil change). How can you be a service advisor and not even know the status of the vehicles that you are in charge of?! Absolutely horrible service and I would not recommend him to anyone. Additionally I was told by Nick that a manager would be contacting me, and that hasn't happened. My family has bought numerous vehicles from this location and will no longer recommend it to anyone! More

The Right Stuff Cody and the rest of the staff were professional and did all the right things. The service and experience was outstanding, The work on my vehicle wa Cody and the rest of the staff were professional and did all the right things. The service and experience was outstanding, The work on my vehicle was done with your usual very high standards. I congratulate and thank you for the way you do business. More

You know more than they do. I went to this dealership to have my Allison Transmission serviced and I cane away with THE worst service experience of my life. Cody assured me that I went to this dealership to have my Allison Transmission serviced and I cane away with THE worst service experience of my life. Cody assured me that the correct fluid would be put in my transmission, " we put in what the manufacturer recommends...". Not in my case. Allison recommends a TES-295 or equivalent fluid for my transmission, they put in Dextron 6. I showed Cody two different Service Bulletins FROM Allison that stated, "simple exposure to Dextron 6 can cause degradation to the seals utilized in early(2000-2005) Allison 1000 transmissions!!! Cody, nor Jesse the Service manager would remove the fluid from my truck voluntarily. Armed with two bulletins from Allison, they basically told me to pound sand. I wound up paying another $320.00 to have the correct/approved TES-295 (purchased directly from Allison) fluid put in my truck. I would advise all DURAMAX enthusiasts to seek out knowledgeable service elsewhere. More

Excellent Customer Service Very friendly staff, Quick turn around. Dependable and quality driven. Customer satisfaction is very important to them. Nick is always a pleasure to Very friendly staff, Quick turn around. Dependable and quality driven. Customer satisfaction is very important to them. Nick is always a pleasure to deal with. More

Recall with oil/ filter change & tire rotation. Everyone was friendly and helpful from the time I checked in with the young lady at the front desk, the service writer, the shuttle driver, the young Everyone was friendly and helpful from the time I checked in with the young lady at the front desk, the service writer, the shuttle driver, the young gentleman at the parts counter (accessories) and the young lady that checked me out after my repairs were completed. I also appreciated the confirmation call I received after scheduling my repair on line. Great job! More