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Temecula Valley Lexus

Temecula, CA

4.9
691 Reviews

42081 Dlr Drive

Temecula, CA

92591

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Showing 691 reviews

August 10, 2023

My car buying experience with Temecula Valley Lexus was outstanding. I will never again deal with Mercedes in Temecula. Both Christiano Valencia and Ryan Smith were amazing! They made me feel so warm and h More

by CPAWIZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian’s Valencia, Ryan Smith,
Aug 14, 2023 -

Temecula Valley Lexus responded

Thank you for giving us a chance to earn your business! We're lucky to have a great team & thrilled Christiano & Ryan provided you with the quality service you deserve. Congratulations on your new car and welcome to the family! Regards, Tom Rudnai President

August 06, 2023

Knowledgeable, Customer Service oriented, Professional, Solution-driven, Friendly, Relatable, Intelligent and Responsive to and Focused on customer needs. Respectful and Courteous. These are just a few More

by Shirley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Sussman, sales representative, Cecilio Garcia, financial officer, Jesus, financial associate ,
Aug 09, 2023 -

Temecula Valley Lexus responded

Thank you for your glowing review, Shirley! We're thrilled to hear that our team members made your experience exceptional. We're proud to have employees who embody the same high quality as our Lexus vehicles. We appreciate your loyalty and trust in us and we look forward to continuing to provide you with outstanding service for many more years to come! Regards, Tom Rudnai President

August 04, 2023

Thank you Temecula Valley Lexus for always being the very best! Everyone is always so nice and helpful! More

by MelissaAshe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Iv
Aug 09, 2023 -

Temecula Valley Lexus responded

Thank you for being a valued member of the family, Melissa! We look forward to providing you with many more excellent visits! Take care. Regards, Tom Rudnai President

August 01, 2023

Great selection of cars, friendly staff, efficient paperwork and overall a great experience. All staff were friendly More

by rrgodfrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elly
Aug 02, 2023 -

Temecula Valley Lexus responded

Thank you for choosing us! We're lucky to have a great team & thrilled we delivered the quality service you deserve. Congratulations on your new ride! Regards, Tom Rudnai President

July 28, 2023

Excellent service for my newly acquired SC 430, Ty and the staff at TV Lexus were professional and very efficient. The facility was very nice, well appointed and clean. I will bring my car in for future More

by davidberrysoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Gutierrez
Aug 02, 2023 -

Temecula Valley Lexus responded

We are so pleased to read that you enjoyed your visit, David! It's a team effort here & we can't wait to deliver another excellent experience soon. Take care! Regards, Tom Rudnai President

July 27, 2023

Outstanding job all around. All service was completed in a timely manner. I was given a nice loaner vehicle while my car was being serviced. More

by cd7jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard and Adam
Aug 02, 2023 -

Temecula Valley Lexus responded

Thank you for choosing us for your auto needs! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Tom Rudnai President

July 27, 2023

I was inquiring about the outer shell for my 1999 GS 300 ignition key. I provided the VIN # as requested. The associate concluded that the part is no longer available. That was NOT true. She didn't make the More

by SM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie
Jul 31, 2023 -

Temecula Valley Lexus responded

We are disappointed to read this and see that our team was not more accommodating, and because of this, you ended up taking your business elsewhere. We appreciate you bringing these concerns to our attention, and I have attempted to reach you to discuss this further, as we'd like to learn more about what transpired, and use this as a learning opportunity. Please contact me when you have a moment to speak. I hope to hear from you. Regards, Mike Miller Parts Director 951-225-0600 mmiller@tvlexus.com

Jul 31, 2023 -

SM responded

Mike, Thank you! for your quick response. I was equally disappointed and I appreciate you taking corrective measures to ensure your customer receives correct and accurate answers to his or her inquiry. I believe the person I talked to during my last two visits to your store did her best. However, she may need additional training in this matter. Respectfully, Salim Bettayeb 619 540 4467

July 22, 2023

Excellent customer service! ! Very accommodating and wait time is minimal. Love it here! This is my dealership and service center More

by tuscanydreamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 24, 2023 -

Temecula Valley Lexus responded

Thank you! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Tom Rudnai President

July 22, 2023

Great service. Loved that they take a video of what’s going on. However, it did take 7 hours, but luckily I didn’t have anything going on. More

by monicapham94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard
Jul 24, 2023 -

Temecula Valley Lexus responded

Monica, We appreciate both your patience and your feedback. We're happy that overall you are satisfied and we look forward to completing services in a more timely manner at your next visit. Regards, Tom Rudnai President

July 11, 2023

2nd time I’ve used TVL for service and I’m so happy! Everyone knows what they’re doing and they are efficient and courteous. Highly recommend!! Ford Ibbotson More

by Ford Ibbotson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty and Ken
Jul 13, 2023 -

Temecula Valley Lexus responded

Thank you! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Tom Rudnai President

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