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Tempe Chrysler Jeep Dodge
Tempe, AZ
1,676 Reviews
Tempe Dodge opened in the Tempe Autoplex in May 1993. We started with one basic philosophy …. to consistently exceed our customer’s expectations. Our customers have shown us great loyalty and support over the years, and because of them, we are now one of the largest Dodge dealerships in the entire USA. In May of 2008, we proudly added the Chrysler & Jeep brands to our lineup..
We feel that we are different from most dealerships. We do not believe in spending huge amounts of money on newspaper ads, or radio and television commercials each month like many of our competitors. That would raise our costs of doing business and we would have to pass those costs on to our customers. That would not be fair. Instead, we chose to build Tempe Dodge one relationship and one customer at a time. Because of this, a large part of our business each month is from repeat and referral customers.
We truly feel that the sale of the vehicle is just the beginning, not the end. Thanks to our loyal customers, our Sales, Parts and Service Departments have grown steadily year after year. We are committed to building and maintaining relationships with our customers throughout the ownership experience. We are very proud that our customers consistently rate Tempe Dodge near the top on Chrysler’s Surveys for Sales and Service Satisfaction.
Our success begins with our dedicated employees. We want our employees to enjoy working here and feel that they are valuable members of our team. We know that happy employees will truly have a genuine interest in our customer’s complete satisfaction. Whether you come to Tempe Dodge to purchase a new or pre-owned vehicle, get service on your current vehicle or come in to buy a part, we want to provide you with the best experience possible. We want to become the auto dealership of choice for all of your transportation needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,676 reviews
July 12, 2011
My wife has taken her car to this dealership for years for service and had become friends with Sam Bagttaglia. He told her that she should talk to his fleet manager about getting a new car. She went in for service and had become friends with Sam Bagttaglia. He told her that she should talk to his fleet manager about getting a new car. She went in one morning to check her alternator and Sam had the fleet manager, J.R. come talk to her. She came home about 3 hours later saying that she really loved this one SUV and she loved the way that everyone treated her at the dealership, that they were very courteous and were not just out "to make a deal". I went in with her today to look at the vehicle and drive it and we decided that we would buy it. I was quite impressed by their knowledge of everything involved, and their great attitude (by all) to their customers. We are definitely loyal customers to this dealership and will continue to be throughout. More
by vhibert
Employees Worked With
Sam Battaglia, John Niemann, Steve V, and John Gatz
July 11, 2011
We went in to purchase the vehicle and took a look at the Jeep. The front bumper was scuffed with finish removed. Bob told us he would take care of it "under the table". We were very uncomfortab Jeep. The front bumper was scuffed with finish removed. Bob told us he would take care of it "under the table". We were very uncomfortable with this and went back to take another look at the bumper. It turns out the damage was more significant than we first noticed, as it was dented. Both Bob and his manager refused to do anything about it at first, saying that this was typical of their vehicles and damage such as this can be expected on Jeep products. When they understood we might actually walk, they made some phone calls and said they would swap bumpers off another vehicle. By this point, our comfort level with Bob was out the door. My wife went to talk to tell him we were leaving. Later I learned Bob had some choice words for my wife. He said we had been a grind from the start and that he and his managers felt we would never be happy. Also, he compared his new Jeep product to the five year old car we were trading in; making it clear to us he was doing us a favor by taking our car which had some scratches. He was sure to point out for some reason that since our five year old car had damage it was ok for his new product to have some. We purchased our Jeep from another dealer, which has proven to be a wonderful experience so far. Bob had all of our personal information and kept calling us, so I asked my wife to call him to delete all files. Apparently they talked and Bob asked about our purchase, and my wife told him it was none of his business. Normally, I would think this out of line, but the fact that he told my wife we were a grind from the start, oh, and I forgot, called us annoying, I'd say she was in line. At this point, I thought we were done. Bob took it upon himself to email me at home, on Sunday, the following day. He lectured my wife and I about how we were annoying customers that showed little respect for him, how car dealers work, and that it is ok for him to make a profit. He flat out called my wife and I annoying, along with other choice insults I will not share here. I emailed his boss, the owner of the dealership, a copy of the email he sent. I have not heard back yet. Never have I seen a more disrepectful sales associate at any retail establishment. To flat out insult a customer repeatedly to their face (it's interesting he chose to only talk that way to my wife), and then send a follow-up email providing more of the same. More
by cludwig
Employees Worked With
Bob Kimsey
July 09, 2011
Great experience, formally a Chevy man for 20 years they made the transistion to Ram a great experience. Love the truck and appreciated the staff that worked with me. made the transistion to Ram a great experience. Love the truck and appreciated the staff that worked with me. More
by bbled74
Employees Worked With
Steve Averill, Keith Baize, James Duet
July 05, 2011
My experience was great and would buy another vehicle from them when I am in the market. I will be more than happy to rate the service department once my window tint is installed. from them when I am in the market. I will be more than happy to rate the service department once my window tint is installed. More
by grish1967
Employees Worked With
Robert Kimsey
June 30, 2011
Great experience with the dealership and especially with Bob Kimsey, our internet sales rep. He had researched, from our internet request, an additional option for a truck that he thought we might be inter Bob Kimsey, our internet sales rep. He had researched, from our internet request, an additional option for a truck that he thought we might be interested in so when we went in to the dealership, he had 2 options for us to review - the Dodge 1500 Sport Pickup and a Dodge 1500 SLT Pickup. My husband had a dollar amount in mind that he was willing to spend and Bob did everything he could to get us the deal we wanted - and he did! So after all was said and done, we drove out of the dealership with a beautiful, fully loaded Dodge 1500 Sport Pickup! We couldn't be happier. Great job, Bob, and Dodge! Sincerely, Gary and Sherlynn Muckelroy More
by smuckelroy
Employees Worked With
Bob Kimsey
June 27, 2011
Everyone I encountered at this dealership was friendly and helpful and they worked very fast to complete my transaction.They were more than happy to accomodate my requests to view a certain color vehicle, and helpful and they worked very fast to complete my transaction.They were more than happy to accomodate my requests to view a certain color vehicle, then test drive the vehicle. More
by ljuice3048
Employees Worked With
Reggie Hunter
June 24, 2011
i seen a pre owned advenger r/t on the internet. I called the dealership and spoke with Mr Hunter. He provided me with the information I needed. We made an appointment and when I got to the dealership he had the dealership and spoke with Mr Hunter. He provided me with the information I needed. We made an appointment and when I got to the dealership he had the advenger up front and ready to go on a test drive. What a great experence I was in and out in less than two hours. I want to tip my hat to everyone at Tempe Dodge Chrysler Jeep! More
by mspaula48
Employees Worked With
reggie hunter
June 22, 2011
I have bought 3 trucks in the past 5 years and never one I have bought 3 trucks in the past 5 years and never one that entailed so much work and effort by the salesman as this recent purchase, I came from I have bought 3 trucks in the past 5 years and never one that entailed so much work and effort by the salesman as this recent purchase, I came from calif. to arizona to purchase my truck cause no one in my home state would work to find me the truck I wanted. Justin Bean salesman for tempe dodge could've done the same as the other dealers and just said the truck was not available, He not only got the truck from another state for me, but made the experience such that I'd drive back to arizona just to do business with him again. all dealerships could learn from this young gentlemen how customers should be treated and they would surely have a lot more sales. My hats off too: and thanks again so much Justin Carl Mattox Alta Loma, Ca. More
by flyingcolor
Employees Worked With
justin bean
June 21, 2011
Had a great experience buying a new Jeep Patriot with Michael and James! The staff at Tempe Jeep treated me with respect and like I was the only customer! Michael and James! The staff at Tempe Jeep treated me with respect and like I was the only customer! More
by brownjam6
Employees Worked With
Michael Salsa James Duet
June 10, 2011
I was gently approached by sales people. I was not pounced upon like so many other sales people do at other locations. The sales man was not pushy or rude. The facility is newly remodeled and looks pounced upon like so many other sales people do at other locations. The sales man was not pushy or rude. The facility is newly remodeled and looks great. Clean, friendly atmosphere. More
by bluesiam
Employees Worked With
Justin Bean
