Tempe Chrysler Jeep Dodge

[BEWARE] Worst Service Dept in AZ! We made an online appointment at Tempe Dodge for 9:00am Friday to get an oil change and have a tech look at a bad sensor and a broken visor on our We made an online appointment at Tempe Dodge for 9:00am Friday to get an oil change and have a tech look at a bad sensor and a broken visor on our Ram 1500. We drove from Tucson to come here for service because we wanted to stay loyal to the dealership where we purchased our truck which was... THE WORST DECISION EVER. First of all, the online system did not capture all the issues and reasons why we needed service. So there was already miscommunication as soon as we arrived. When we got there, we were told there were 45 cars ahead of us before a tech could look at the sensor on the truck. Rather than get the truck's oil changed while we waited for the tech to become available, it just sat there waiting.... Until the following day! After waiting 4 hours on Friday, they still had not looked at our truck but we had to leave to get back to Tucson in time to pick up our kids from school. We were then promised by our service advisor that the truck would get the oil change by the time we arrived Saturday morning and that the tech would look at the sensor by the end of the day. With these promises made, we went down the street to rent a car and head back to Tucson. At 4pm our advisor called to tell us that they did not do the oil change and the tech still did not get a chance to look at our truck BUT at least the oil change would be done by the time we arrived Saturday morning. He promised... (lies!) We arrived back at the service center at 9:00am Saturday morning expecting the truck to be done. The waiting room was busy but to our surprise we were told that there were still 25 cars ahead of us before the truck could get its oil changed. So much for "Express Service"!! Tempe Dodge was unable to efficiently manage their service dept. To make matters worse, when asked why we were still waiting behind 45 cars Friday and 25 cars Saturday after having made an appointment, the acting service manager said that appointments don't matter and have no bearing on where they put you in the queue. Basically, walk-ins will get priority over your appointment! We waited another 2 hours but could not wait any longer because we had to be back in Tucson by 1:00 for our kids taekwondo testing. My husband told the acting service manager that the way we've been treated was unacceptable and then asked the advisor to get our truck so that we could leave. When the advisor couldn't find the truck, we were then informed the acting service manager took it and put it in the bay to get the oil change. But where was this proactive attitude all day Friday and Saturday morning??? Needless to say, it was the worst customer service I've had in my entire life. BUT we do appreciate that Tempe Dodge has done their best to make sure we don't come back because they've effectively wasted our time, our money and our patience. Poor management and poor customer service all around. Don't get your service done here unless you like being ignored! More

Very prompt, very courteous service person. Car was completed on-time as promised. Went over other issues. Car was completed on-time as promised. Went over other issues. More

My service experience in one word was EXCELLENT! !! When I called to schedule my service David Stanley took the time to listen to my problem and explain to me what was most likely causing my AC probl !! When I called to schedule my service David Stanley took the time to listen to my problem and explain to me what was most likely causing my AC problem. As it turned out, one of your theories was spot on. I really appreciated you answering all of my questions, confirming what needed to be fixed after you guys diagnosed the problem, as well as, keeping me up-to-date on the progress. I look forward to bringing my car back to you for my future maintenance and other service needs. Thanks again David for your exceptional service and all the good information that you shared with me! More

Craig Smith is the best! Very friendly and always eager to help and explain our service questions. A great asset to Tempe Dodge, we give him A+ 100% rating. Very friendly and always eager to help and explain our service questions. A great asset to Tempe Dodge, we give him A+ 100% rating. More

Craig and his team provide excellent customer service and out to be commended for their efforts out to be commended for their efforts More

Outstanding service! My batteries were replaced free of charge without question or hassle. All work performed was completed in a timely fashion. My batteries were replaced free of charge without question or hassle. All work performed was completed in a timely fashion. More

I've had the best customer service when dealing with there service department. My service advisor Eddie James is outstanding. there service department. My service advisor Eddie James is outstanding. More

Sam is great! Truly goes above and beyond for his customers. Recommend him highly to everyone Truly goes above and beyond for his customers. Recommend him highly to everyone More

My advisor did an excellent job. She was friendly, professional, knowledgeable and she took the time to address my concerns. She was friendly, professional, knowledgeable and she took the time to address my concerns. More

Great service. Eddie got me in sooner than required and took great care of me. Eddie got me in sooner than required and took great care of me. More