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Tempe Chrysler Jeep Dodge
Tempe, AZ
1,676 Reviews
Tempe Dodge opened in the Tempe Autoplex in May 1993. We started with one basic philosophy …. to consistently exceed our customer’s expectations. Our customers have shown us great loyalty and support over the years, and because of them, we are now one of the largest Dodge dealerships in the entire USA. In May of 2008, we proudly added the Chrysler & Jeep brands to our lineup..
We feel that we are different from most dealerships. We do not believe in spending huge amounts of money on newspaper ads, or radio and television commercials each month like many of our competitors. That would raise our costs of doing business and we would have to pass those costs on to our customers. That would not be fair. Instead, we chose to build Tempe Dodge one relationship and one customer at a time. Because of this, a large part of our business each month is from repeat and referral customers.
We truly feel that the sale of the vehicle is just the beginning, not the end. Thanks to our loyal customers, our Sales, Parts and Service Departments have grown steadily year after year. We are committed to building and maintaining relationships with our customers throughout the ownership experience. We are very proud that our customers consistently rate Tempe Dodge near the top on Chrysler’s Surveys for Sales and Service Satisfaction.
Our success begins with our dedicated employees. We want our employees to enjoy working here and feel that they are valuable members of our team. We know that happy employees will truly have a genuine interest in our customer’s complete satisfaction. Whether you come to Tempe Dodge to purchase a new or pre-owned vehicle, get service on your current vehicle or come in to buy a part, we want to provide you with the best experience possible. We want to become the auto dealership of choice for all of your transportation needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,676 reviews
May 31, 2020
Bad Customer Service Horrible experience. You are way better off going to a different dealership, this dealership is horrible in customer service and they do not seem to c Horrible experience. You are way better off going to a different dealership, this dealership is horrible in customer service and they do not seem to care More
by unhappy Customer
Employees Worked With
unknown
May 28, 2020
I had the best experience here! Everyone was so inviting and helpful! Sebastian was the absolute best! He was amazing!!! Sebastian walked up through everything and answered any questions we had. 100% would and helpful! Sebastian was the absolute best! He was amazing!!! Sebastian walked up through everything and answered any questions we had. 100% would recommend!! More
by Bella.abrahamian
Employees Worked With
Sebastian
May 26, 2020
Very poor experience. Unable to get any discount on a $31,000 vehicle and sales manager too lazy to get out of his office to speak to a customer after specifically asking to speak to him. Wow! $31,000 vehicle and sales manager too lazy to get out of his office to speak to a customer after specifically asking to speak to him. Wow! More
by 5minl8
Employees Worked With
Edgar
May 02, 2020
Easy Process I am just blown away by the service we received when we bought our new Jeep. Stretch was super helpful and friendly. Joey in Finance was easy to talk I am just blown away by the service we received when we bought our new Jeep. Stretch was super helpful and friendly. Joey in Finance was easy to talk to and got us some great discounts. The sales manager was receptive to our wishes and agreed to everything we asked for. Even the IT crew was quick to respond to a problem. This was our best car buying experience. Thank you. More
by twosurvivors
Employees Worked With
Stretch, Tom Price, Joey Fontenot
May 01, 2020
Emily was so nice to work with. She made the car buying process actually enjoyable. She was very helpful and had a great sense of humor and attitude. I would recommend her to anyone who wants a great car b process actually enjoyable. She was very helpful and had a great sense of humor and attitude. I would recommend her to anyone who wants a great car buying experience. Thank you so much Emily. More
by Robin Rockwood
Employees Worked With
Emily
May 01, 2020
Emily was a joy to work with. She made the buying process very easy. Everyone at the dealership was friendly and helpful. I would recommend Tempe Jeep to anyone looking to make a purchase. very easy. Everyone at the dealership was friendly and helpful. I would recommend Tempe Jeep to anyone looking to make a purchase. More
by Rmbumann
Employees Worked With
Emily
April 05, 2020
If I could give them ZERO stars I would. Where do I start. Let's start with the payoff on my trade. So never in the history of buying a car was it my responsibility to make sure the payoff was correct. start. Let's start with the payoff on my trade. So never in the history of buying a car was it my responsibility to make sure the payoff was correct. The sales person was so desperate to sell a car, she asked for a screenshot of my payoff. Although I found this odd, since I've never been asked this, but figured they wanted to compare the payoff I had with the payoff they got from my finance company. Well 2 weeks later, I find I still owe $690 on my trade in. I go and speak to the "Manager" after several attempts of trying to speak to someone on the phone who says I'm responsible for the balance. Ok, so now I have a new car which I cant give back and a balance on my old car. I also was told I needed to buy their "warrenty" in order for the loan to fund. I called my new lender who said that is a lie, and dealerships say that to convince you to spend more. Well I also tried to go and cancel that, only to be told I couldn't. I only plan on keeping this car for a short time and plan on upgrading, believe me, I will stay far away from this place. And I will make sure not to recommend them to ANYONE looking to buy a car. You can get far better service and honesty at one of the many other dealers. As soon as I find out who my warrenty is with, which I'm sure it's on my paperwork, I will cancel it myself. I wonder how they can even sell my trade when there is a balance on it. More
by Angry consumer
Employees Worked With
Salesperson - Emily / Finance Andre / Customer service manager (name unknown)
February 24, 2020
BUYER BEWARE!! The Dodge Charger I purchased has hail damage. They placed a stripe on the hood to cover up the damage. My purchase was contingent on the removal of the stripe. I was in tears after they r damage. They placed a stripe on the hood to cover up the damage. My purchase was contingent on the removal of the stripe. I was in tears after they removed the stripe and the damage was revealed. When I expressed my disappointment and dissatisfaction, the General Manager said "There's no cooling off period". This is a violation of Arizona's Consumer Fraud Act, A.R.S. 44-1521. It's unlawful for a seller to engage in any deception, deceptive or unfair act or practice, false statement, false pretense, false promise, misrepresentation or concealment or omission of any material fact by seller in connection with the sale of any merchandise. The true condition of my vehicle was not revealed during the transaction!! I was denied the opportunity to make an informed decision because their need to sell a car superceded my rights as a customer. More
by Rhonda S
Employees Worked With
Brendan Holbein, Katelyn Hall, John McPherson
