Tempe Chrysler Jeep Dodge

BUYER BEWARE!! The Dodge Charger I purchased has hail damage. They placed a stripe on the hood to cover up the damage. My purchase was contingent on the removal of the stripe. I was in tears after they r damage. They placed a stripe on the hood to cover up the damage. My purchase was contingent on the removal of the stripe. I was in tears after they removed the stripe and the damage was revealed. When I expressed my disappointment and dissatisfaction, the General Manager said "There's no cooling off period". This is a violation of Arizona's Consumer Fraud Act, A.R.S. 44-1521. It's unlawful for a seller to engage in any deception, deceptive or unfair act or practice, false statement, false pretense, false promise, misrepresentation or concealment or omission of any material fact by seller in connection with the sale of any merchandise. The true condition of my vehicle was not revealed during the transaction!! I was denied the opportunity to make an informed decision because their need to sell a car superceded my rights as a customer. More

BUYER BEWARE!! I REGRET getting the warranty. I was BUYER BEWARE!! I REGRET getting the warranty. I was told 5 times that I could cancel anytime with a FULL refund as long as I don't use the warrant BUYER BEWARE!! I REGRET getting the warranty. I was told 5 times that I could cancel anytime with a FULL refund as long as I don't use the warranty (and prior to the end of the factory warranty.) However, a week layer I tried to cancel and called the dealership and didnt get a response after 4 attempts. I finally called Mopar which is the warranty company . I found out that they pro-rate the refund after 60 days. Luckily I have proof I requested the refund within 60 days. It took me over 1 full work day to cancel the warranty!!! They make you call and there are wait times of over 1 hour! Mopar cancellation dept makes it as hard as possble and has so many hoops to go through. They even put the wrong bank name on the refund check and i couldnt cash it and had to return it. (Luckily Tempe Dodge was so kind to reimburse me $5 for my expense in returning the check.) After threatening legal action Tempe Dodge did try to help. However Mopar blames the dealer for putting the wrong bank in the computer. I can only speculate if the dealership was upset i cancelled the warranty and advised Mopar to list the wrong bank??? More

DO NOT buy a car here!! These people are completely inept!!! Took months to get them to complete my trade in payoff!! Never spoke with the same person twice. They forgot signatures so we had to go b inept!!! Took months to get them to complete my trade in payoff!! Never spoke with the same person twice. They forgot signatures so we had to go back in to sign....waste of my time!!!!! Horrible experience! More

ZERO Customer Service after you purchase your car I purchased a car in 2019, the sales process overall was good and I'd definitely give them a high 4. That is to be expected - they want your money. An I purchased a car in 2019, the sales process overall was good and I'd definitely give them a high 4. That is to be expected - they want your money. And then they tell you to give them a 10 on their surveys and if you can't give them a 10, don't fill it out. Fast forward to December 2019. I started calling them on December 6 trying to get some information from the Business Office. I left 5 messages for the Business Office and sent one email to the General Manager, Brendan Holbein, one email to the Director of Credit Solutions, Anthony Davis, AND one to the President of the company, Mark Koloseike and as of January 16th no one has reached out to me. At this point it is just laughable that a company who prides itself on growing its business based on customer loyalty has completely ignored a customer. Direct quote from their website: "We truly feel that the sale of the vehicle is just the beginning, not the end. Thanks to our loyal customers, our Tempe Sales, Parts and Service Departments have grown steadily year after year. We are committed to building and maintaining relationships with our customers throughout the ownership experience. We are very proud that our customers consistently rate Tempe Dodge near the top on Chrysler’s Surveys for Sales and Service Satisfaction." To me, that statement is a just a xx marketing statement. They need to learn to Walk the Talk... More

Sales process and sales representative was great. However, be sure to verify everything and bring a calculator prior to signing. I found a rebate that was taken off. I also recommend not getting th However, be sure to verify everything and bring a calculator prior to signing. I found a rebate that was taken off. I also recommend not getting the warranty. I was told 5 times that I could cancel anytime with a FULL refund as long as I don't use the warranty and prior to the end of the factory warranty. However, Itried to cancel dealerships didnt respond after 4 attempts. I finally called Mopar which is the warranty company . I found out that they pro rate the refund after 60 days. Luckily I have proof I requested the refund within 60 days. I recommend doing your due diligence before buying any warranty and make sure you get everything written down and verify all numbers on the sales contract. You may also want to review the better business bureau complaints to see what others have encountered. Seems to be a pattern of misleading customers. More

The worst by far treatment of all dealership I have been to including dealership that are below average no brand name treated me more professionally than DODGE RAM. NOT ONLY WAS I TREATED LIKE AN ANIMAL AT to including dealership that are below average no brand name treated me more professionally than DODGE RAM. NOT ONLY WAS I TREATED LIKE AN ANIMAL AT A ZOO BUT LIED TO BU LADY NAMED RAIN DURAN. Drove three hours with my time and money because she insisted and lied when I wanted all done over phone until legit. Never even met her, and doors were closed on me. BY DAR TERRIBLE CUSTOMER SERVICE More

Buyer beware! My husband, Brian Pretty, bought a 2007 Dodge Avenger at Tempe Dodge back in late September. He was at the dealership MORE THAN FIVE HOURS buying this My husband, Brian Pretty, bought a 2007 Dodge Avenger at Tempe Dodge back in late September. He was at the dealership MORE THAN FIVE HOURS buying this car. They only figured out what they were doing when he threatened to walk. With a credit score of 716, he should have been approved for a loan and driving off the lot in two hours. Instead, they bulk ran his application through TWENTY DIFFERENT LENDERS all at the same time. (We were in the process of buying a home. This little stunt dropped his credit score to the point where we had to work for hours with our lender to get approved for a home loan.) After hours, my husband was finally able to drive away with his new car -- however, that's when things went from bad to worse. They forgot to have him sign a paper so he arranged to meet them halfway between our home and the dealership. He was stood up. They arranged to meet him a second time. And a third. And a fourth. He was stood up yet again. In the meantime, his original temporary plates were getting ready to expire. To give them SOME credit, Tempe Dodge actually did email over a new temporary plate. Now his temporary plate is getting ready to expire a second time. When he spoke with Tempe Dodge, they said they were having a hard time getting paperwork from the original owner. Did you people sell my husband a STOLEN CAR? Why does he not have real plates yet? He's made two payments on the car and still doesn't have plates! Come on already. Oh! And the car was sold to him without heat or cruise control. Who did the pre-check on this vehicle? It's costing him a $500 deductible at another dealership to have the heat and cruise control fixed in a car that should have been 100% leaving the lot. Our next stop is the Arizona Attorney General's Office. Buyer beware. These people are shysters. More

I went to look at buying a Jeep Wrangler. I spoke a Brody Longo. I usually hate going to dealerships because of the salesmen. But he made my experience so much better and it renewed my faith in purchasing a Longo. I usually hate going to dealerships because of the salesmen. But he made my experience so much better and it renewed my faith in purchasing a car again! Not to mention it made me purchase the Jeep! Thank you Brody!!! More

Excellents always Dave Stanley has been my service advisor for many years from Casa Grande to Tempe. Aways 5 star service and represents Tempe Dodge proudly. Thank you Dave Stanley has been my service advisor for many years from Casa Grande to Tempe. Aways 5 star service and represents Tempe Dodge proudly. Thank you for continued excellence. It's worth the drive from Arizona City to your dealership, I know I'am getting the best for my car More

GO SEE BRODY! If your looking for a new Jeep go see BRODY LONGO! He took care of us for our new Gladiator! (Someone please get him some business cards!) If your looking for a new Jeep go see BRODY LONGO! He took care of us for our new Gladiator! (Someone please get him some business cards!) More