Tempe Chrysler Jeep Dodge

Buyer beware! My husband, Brian Pretty, bought a 2007 Dodge Avenger at Tempe Dodge back in late September. He was at the dealership MORE THAN FIVE HOURS buying this My husband, Brian Pretty, bought a 2007 Dodge Avenger at Tempe Dodge back in late September. He was at the dealership MORE THAN FIVE HOURS buying this car. They only figured out what they were doing when he threatened to walk. With a credit score of 716, he should have been approved for a loan and driving off the lot in two hours. Instead, they bulk ran his application through TWENTY DIFFERENT LENDERS all at the same time. (We were in the process of buying a home. This little stunt dropped his credit score to the point where we had to work for hours with our lender to get approved for a home loan.) After hours, my husband was finally able to drive away with his new car -- however, that's when things went from bad to worse. They forgot to have him sign a paper so he arranged to meet them halfway between our home and the dealership. He was stood up. They arranged to meet him a second time. And a third. And a fourth. He was stood up yet again. In the meantime, his original temporary plates were getting ready to expire. To give them SOME credit, Tempe Dodge actually did email over a new temporary plate. Now his temporary plate is getting ready to expire a second time. When he spoke with Tempe Dodge, they said they were having a hard time getting paperwork from the original owner. Did you people sell my husband a STOLEN CAR? Why does he not have real plates yet? He's made two payments on the car and still doesn't have plates! Come on already. Oh! And the car was sold to him without heat or cruise control. Who did the pre-check on this vehicle? It's costing him a $500 deductible at another dealership to have the heat and cruise control fixed in a car that should have been 100% leaving the lot. Our next stop is the Arizona Attorney General's Office. Buyer beware. These people are shysters. More

I went to look at buying a Jeep Wrangler. I spoke a Brody Longo. I usually hate going to dealerships because of the salesmen. But he made my experience so much better and it renewed my faith in purchasing a Longo. I usually hate going to dealerships because of the salesmen. But he made my experience so much better and it renewed my faith in purchasing a car again! Not to mention it made me purchase the Jeep! Thank you Brody!!! More

Excellents always Dave Stanley has been my service advisor for many years from Casa Grande to Tempe. Aways 5 star service and represents Tempe Dodge proudly. Thank you Dave Stanley has been my service advisor for many years from Casa Grande to Tempe. Aways 5 star service and represents Tempe Dodge proudly. Thank you for continued excellence. It's worth the drive from Arizona City to your dealership, I know I'am getting the best for my car More

GO SEE BRODY! If your looking for a new Jeep go see BRODY LONGO! He took care of us for our new Gladiator! (Someone please get him some business cards!) If your looking for a new Jeep go see BRODY LONGO! He took care of us for our new Gladiator! (Someone please get him some business cards!) More

Brody Longo is the guy you want to work with Brody has an excellent attitude, he's knowledgable, friendly, and genuinely wants to work with people to get them into the vehicle that's best for the Brody has an excellent attitude, he's knowledgable, friendly, and genuinely wants to work with people to get them into the vehicle that's best for them. Work with Brody; you will not be disappointed. More

Work with Brody Longo many Times. Great guy makes the process easy and fast. Go to Tempe Dodge ask for Brody, only if your looking for fast and easy! process easy and fast. Go to Tempe Dodge ask for Brody, only if your looking for fast and easy! More

The best car buying experience I’ve ever had! Brody was an excellent help and literally answered every question and concern for my my wife and I. We have found our local dealership and will be back again! an excellent help and literally answered every question and concern for my my wife and I. We have found our local dealership and will be back again! More

Our sales guy Brody was a huge help with showing us around and selecting the right fit for our family needs. We definitely recommend the friendly staff and service around and selecting the right fit for our family needs. We definitely recommend the friendly staff and service More

Great dealership. Our salesman Brody was a great help and guided us through the entire process, we couldn’t be happier! It was a hot day and he immediately brought us in and started showing us the cars we we guided us through the entire process, we couldn’t be happier! It was a hot day and he immediately brought us in and started showing us the cars we were interested in. The whole staff was great. Definitely recommending Tempe Dodge and Brody Longo to friends and family. More

Internet Sales Department Although, you will see most reviews on here are good for Tempe Chrysler Jeep Dodge. There is usually always one bad apple in the group who is dishones Although, you will see most reviews on here are good for Tempe Chrysler Jeep Dodge. There is usually always one bad apple in the group who is dishonest just to get you in the door. In this case it's Nick Davis from the Internet Sales Dept. Below I have included email quotes from him and I. Most importantly things he did that we did not authorize him or Tempe Chrysler Jeep Dodge to do. They performed hard credit checks which will now stay on our credit report for two years, when I specifically said we only authorized soft credit checks unless a deal could be structured. Nick, Good morning! I just wanted to let you know I did not appreciate your dishonesty just to get my wife and I down to the dealership yesterday on 9/9/2019, knowing full well a deal would not be structured just to get us in the door. To top it off, we came in to see you and all you did was come over and introduce yourself and then pawn us off onto another salesperson. It’s not like it was a busy day. As you see in our email correspondences below you said “you would make it a smooth process and finance already had everything in the computer, so all we have to do is see the trade, add it into the equation and then send it to the bank.” At the time this email was sent, you had not only seen pictures of our trade-in, you also had the VIN number, knew the payment, APR and terms we wanted for the 2019 Jeep Trailhawk and also knew how much we still owed on our trade-in. Further down you stated “So I had finance get me some quotes and everything is lining up nice assuming we can get 84 months and the interest rate. Everything is a quote until it is sent to the bank.” Even further down I stated “My wife and I would both like soft credit checks performed and not hard credit checks. If you can structure a deal then we are both okay with a hard credit check but neither of us want dings on our credit report unless a deal can be structured.” Your response to that email was “In regards to soft and hard pulls on credit, we can just inquire on your credit to see your score and we can request a loan from the bank. If you send in the application we would just be looking at your scores and history.” Making it sound to us as if only soft credit checks would be pulled. I specifically said “that is fine but right now but we are only authorizing Tempe Chrysler Jeep Dodge to do a soft credit check to check our credit scores and not request any loans unless we can structure a deal. My wife’s name is Jerri and our credit applications will be submitted within a half hour”. Within a couple hours after I sent you that email we received notifications that hard credit checks were performed by Trans Union on both my me and wife’s credit from Chrysler. You did exactly what we did not authorize Tempe Chrysler Jeep Dodge to do which now will stay on our credit report for 2 years. The few things that were done at the dealership yesterday could have been done over the phone or by email if you already had quotes from finance and ran our credit check. I’m also not sure how you came to the conclusion “everything was lining up nicely” when the sales person came back yesterday with a monthly payment of $700, that is $220 what we said we wanted our payment to be. To make things right and stay true to your word we would appreciate it if you would contact Chrysler and get the hard inquiries taken off our credit reports. I would appreciate a response asap letting us know what if anything will be done. Thank you, David All I have to say is be careful on who you deal with and do not fill out a credit report until a deal has been structured and you see everything in writing on the vehicle you want; not one you have to settle for and talked into by a salesperson to get you to the payment you want. At the time of this review, nothing has been fixed on our credit report. More