Tempe Honda

The dealership was pleasant to deal with. Teresa promptly answered my questions and emails. Teresa kept all the commitments that she made. There were no surprises along the way. There was no pressure, no p answered my questions and emails. Teresa kept all the commitments that she made. There were no surprises along the way. There was no pressure, no problems, and no games. I received the best price of all the dealers I worked with. There was good teamwork with the internet sales staff. I had totally positive car buying experience. More

Everyone was extremely helpful and knowledgeable as soon as I walked through the door. They worked with me and my particular situation. I am very happy with the service, the people I worked with, the foll as I walked through the door. They worked with me and my particular situation. I am very happy with the service, the people I worked with, the follow-up calls I have gotten from Honda to ask how everything is going, and especially the car. I would recommend this dealership to anyone, and I will give them my future business. More

Teresa was the best and did everything to make my lease a easy and plesant experience..Jim was also great not too aggresive and not too much of a push over..And Udo well he was such a nice guy... I will come easy and plesant experience..Jim was also great not too aggresive and not too much of a push over..And Udo well he was such a nice guy... I will come back again for my next buy or lease.. five stars all the way.. More

I have leased every car I have had for the last 21 years...that is approximately 15 different automobiles so I have seen many many dealers thru the years...both good and bad...but none, I repeat none years...that is approximately 15 different automobiles so I have seen many many dealers thru the years...both good and bad...but none, I repeat none of them compare to Tempe Nissan...My defenses were up from the time I emailed Teresa expecting the USUAL problems that exist when buying a car....What a wonderful...easy experience...they did exactly what they said they would do...I was loaded for bear when I entered the dealership expecting the problems I have experienced in the past at other dealerships....What a surprise and a delite..Art and Teresa were just wonderful and as Teresa said to me when I first emailed her..."this will be the best and easiest car you will ever purchase"....she was ABSOLUTELY right... More

This dealership has knowledgeable, professional staff. This was the best car buying experience I have ever had. Michelle and Abdul are a great team and make you feel at ease. I felt like buying a Honda w This was the best car buying experience I have ever had. Michelle and Abdul are a great team and make you feel at ease. I felt like buying a Honda was a good purchase based on the reliability. Everyone was friendly and was concerned with our comfort even though they knew we were working with other sales staff. More

Brook Margraves was extremely friendly, easy to communicate with, attentive, and made me feel comfortable from the moment I walked in the door, until I drove off in my brand new car. The dealers communicate with, attentive, and made me feel comfortable from the moment I walked in the door, until I drove off in my brand new car. The dealership itself was very clean and I appreciated all the new models displayed on the showroom so that I could compare and contrast my likes and dislikes. Overall, I feel 100% confident my new car purchase was the best choice for me and my needs. I will definitely recommend Tempe Honda and Brook Margraves for any friends and family. More

Teresa and Art were great to work with and were able to meet my time frame, budget and needs. They took the time to explain the paperwork, the features of the Pilot and moved quickly because I needed to d meet my time frame, budget and needs. They took the time to explain the paperwork, the features of the Pilot and moved quickly because I needed to do so. The follow up was great by both Teresa and Art and lead to a very satisfied customer. More

I was hesitant to work with a car dealership as my experiences in the past have always been negative, but I really wanted a new Honda Fit. Teresa was awesome and helped me find the perfect "fit" for experiences in the past have always been negative, but I really wanted a new Honda Fit. Teresa was awesome and helped me find the perfect "fit" for me. Her knowledge and kind heart would make me come back again. Thanks Sister Teresa. More

This was by far the best car buying expereince we have ever had! There was no pressure - just straight forward information and helpful assistance. We literally walked out of another car's dealership in ever had! There was no pressure - just straight forward information and helpful assistance. We literally walked out of another car's dealership in the middle of negotiations and returned to Tempe Honda to buy due to the difference we had already seen in Tempe Honda. The finance department was even pleasant! This is my fourth Honda (we've owned Toyota and Volvos among others as well) and this dealership far exceeded our already high expectations for Honda. Efron was knowledgable and friendly without any pushiness or "tricks". I cannot express enough how much we recommend this team. Thank you Tempe Honda! More

I rated this visit a 5 because of another excellent customer service experience I received from Mr. Ken Smith, Service Advisor, Tempe Honda, Tempe, AZ. I have never before written a letter like this o customer service experience I received from Mr. Ken Smith, Service Advisor, Tempe Honda, Tempe, AZ. I have never before written a letter like this on an entirely unsolicited basis. However, in this case I have been so impressed by the great customer service I have consistently received from Ken that I felt compelled to let Mr. Penske himself know he has an outstanding employee representing his family name! In a time where exceptional customer service has virtually disappeared, Ken’s professionalism, courtesy and exemplary customer service should be held up as an example for others to emulate. The thing that particularly impresses me about Ken is no matter how busy he may be, or what’s going on around him I continue to receive his undivided attention – and always with a smile and his signature “yes Mam.” Yesterday morning I dropped my vehicle off for service and was provided a ride to work in the courtesy shuttle. As the shuttle was pulling away, I realized I had forgotten my coffee mug. I called Ken, told him what had happened and before I could ask for his help he told me he’d have my mug waiting for me when I arrived to pick up my vehicle. Ken was on the phone when I arrived so I went directly to the cashier and completed my transaction. I was outside and just about to get in my vehicle when Ken shouted to me; he was holding my mug up in the air , and with a big smile asking me if I was going to forget it again. Indeed I was! I thanked him for taking such good care of me again, and retrieving my coffee mug (which he had washed out for me!). As always he said it was his pleasure and looked forward to seeing me again. I truly believe that Ken Smith deserves to be congratulated and rewarded for consistently providing exceptional customer service that continues to exceed my expectations. More