Tempe Kia

Great customer service Beautiful facility! I haven’t been there in awhile and was pleasantly surprised. I loved the waiting area in service. Paula in service always goes the Beautiful facility! I haven’t been there in awhile and was pleasantly surprised. I loved the waiting area in service. Paula in service always goes the extra mile. Thank you Paula. More

Friendly people, but I don't feel I got a good deal, just "O K" on new vehicle purchase. 1) Slow to refund "vehicle service plan", not refunded after two weeks. 2) Inflated dealer adds; nitrogen tires, tinted K" on new vehicle purchase. 1) Slow to refund "vehicle service plan", not refunded after two weeks. 2) Inflated dealer adds; nitrogen tires, tinted windows on car w/factory tint. An additional $900. 3) Confusing pricing summaries, price summed in a way different from method used for advertised. 4) Low-balling trade-in, as my trade-in is now advertised for sale some 35% more than price they paid me, a whopping $4500. I'm an engineer, so I was able to use spreadsheet in their show room to understand and correct their confusing price offers. But I don't feel like a got a great deal. I was probably shorted 1,000 on trade-in and unavoidable paid $500 for dealer added crap. I negotiated my best, but I am just an amateur. Love my car, not my dealer. More

Horrible Mess Had the worst experience ever here not only did they not keep their promises they messed up the paper work at first and continue to dodge phone calls. Had the worst experience ever here not only did they not keep their promises they messed up the paper work at first and continue to dodge phone calls. I purchased an SRT and they didn’t even bother to detail it. I would avoid this dealer and specially the manager named bender. The other managers had to cover for his mistakes and he left and got lost never came back. I would not have bought the car knowing they would make this much of a mess. Never have I been to a dealer so unorganized so unprofessional. If you want to be pressured lied to into buying a new vehicle this is definitely the place for you. More

Stay Away If I could give this dealership a zero I would. My advice is to stay away. The play the typical bait and switch. Not only with sales people but with c If I could give this dealership a zero I would. My advice is to stay away. The play the typical bait and switch. Not only with sales people but with cars. I had built a rapport with a sales person via phone only to be told he only does internet sales. So why did I waste my time telling him my story. They refuse to be any sorts of real with you on the phone even though I tried to get an idea of if I could get something to work without even coming in. I had thought that at least since I had told my sales person once I wouldn't have to again. Nope he apparently couldn't help me so I was given to someone else. I then had to repeat the requirements/needs. He made me drive the car even though I literally only wanted deal specifics first. Meanwhile he insults my current car and tells me I pay too much for rent. Tells me I should be home with babies and a husband. Tells not one but three other sales people that I am single in an attempt I assume to get me a date cause apparently I need a husband to do these things. Then continued to try to make deals even though I told them what I needed. This car wasn't a need it was a want. To see where I stood to make better decisions to get into an SUV in the future. I left embarrassed. Insulted. Literally wanting to crawl under the table at a point. They laughed and joked and sadly I was too stunned to really stand up for myself. I was frozen place. If you want a place that uses pressure, bullying, and insults then Tempe Kia is your place otherwise I would go anywhere else. More

My sales person My salesman Jesse went over and beyond, on the test drive i needed my title we drove to my home and got it from lock box. For just one example. My salesman Jesse went over and beyond, on the test drive i needed my title we drove to my home and got it from lock box. For just one example. More

Great Experience Had a great experience with Carl Bowden. Showed us the Kia Soul in what we wanted to see and test drive, and helped to make the deal work. Will defi Had a great experience with Carl Bowden. Showed us the Kia Soul in what we wanted to see and test drive, and helped to make the deal work. Will definitely return and look forward to a long term relationship with Tempe Kia. Thank you Carl! Dale and Vickie Kuchinski More

Better than I ever expected. I went for my 30,000 mile servicing on my 2015 KIA Soul. While waiting and browsing I was approached by a nice salesman Carl Bowden who insisted he c I went for my 30,000 mile servicing on my 2015 KIA Soul. While waiting and browsing I was approached by a nice salesman Carl Bowden who insisted he could get me into a brand new vehicle. Well I was skeptical to say the least; I informed him I had no money to put down, except for the $500 I had set aside for the servicing(which ended up only costing $240; much less than the original estimate when I made the appointment). Also that having only had my current vehicle a little over 2 years I would be quite upside down in it and absolutely would not entertain a higher monthly payment. Well long story short I drove home in a 2017 KIA Soul, with only what I stated down and a payment that was $35 less than I had been paying. My salesman and Joe in Finance were fantastic and did better for me than I ever imagined. Give them a try, they are amazing. More

Overcharged by finance dept, 7,400.for a warranty. The normal sales of my 20 past vehicles takes roughly 1 hr. This saleman, staff and that financials agent "Will, took over 5. Hrs. Dragging on, unti The normal sales of my 20 past vehicles takes roughly 1 hr. This saleman, staff and that financials agent "Will, took over 5. Hrs. Dragging on, until I was so exhausted I barely could speak. Then he, "Will shuffled extremely swift paper work, With his Green highlighter, sign her, sign here, n here. I was so lost, but I know that NO WAY DID I ever want to pay $7,400 for extended warranty. Its only a dang van. CSI might need these features on Chargers, corvettes or MercedesBenz , but a van?? I told him no several times, I use my own, I dont need that feature, but he snuck it in anyway. I got royally ripped off and forced to keep this faulty deal, as this co. Has a NO CANCELLING Cause! The bank " they " choose, AFTER, you leave and I signed xxxxxxxx! To the legal document, that one is not been located?? but they submitted and document with a unsigned, with an angry check mark, and have my $4,400 cash deposit and an unsigned contract. The original " dissapered, " will" ? More

poor customer service manager performance very frustrating when I spent time with customer service to reach a deal and the manager came and change the numbers saying that is not true .. very e very frustrating when I spent time with customer service to reach a deal and the manager came and change the numbers saying that is not true .. very embarrassing to the sales and to me They claim awarded for great customer service ,, I believe that s fake from i saw More