Tempe Kia

Marcy a service agent at Tempe Kia AUTOPLEX displayed unacceptable and deeply unprofessional interaction I had with your service department at Tempe Kia Autoplex, specifically with your representative, M unacceptable and deeply unprofessional interaction I had with your service department at Tempe Kia Autoplex, specifically with your representative, Marcy. I scheduled a 3:45 PM appointment today to address a vehicle recall—an issue that should be treated with urgency and professionalism given its safety implications. Instead, I received a call shortly after scheduling informing me that the recall could not be performed because it was “too late in the day.” That explanation is completely unacceptable. If your service department has no intention of honoring appointments at that time, your system should not allow them to be booked in the first place. This is a basic operational failure. When I asked for a clear answer, Marcy responded with a dismissive and unprofessional attitude, stating that the system “isn’t smart enough.” That is not a solution—it’s an excuse. She then made irrelevant comments about technicians having families, which had nothing to do with the issue and only reinforced the lack of accountability being taken. At no point did she attempt to resolve the problem or offer a reasonable alternative. The situation escalated further when I requested to speak with a manager, identified as Scott. Instead of facilitating that request, Marcy’s behavior became even more disrespectful, and she abruptly hung up on me mid-conversation. Hanging up on a customer with an unresolved issue is unacceptable, unprofessional, and reflects a complete breakdown in customer service standards. Let me be clear: this entire interaction demonstrates a failure in basic professionalism, poor communication, and a disregard for customer time and safety—especially concerning a recall issue. I expect the following actions to be taken immediately: Direct follow-up from management regarding this incident A clear explanation of how this scheduling failure occurred Confirmation that appropriate corrective action is being taken with the employee involved Immediate assistance in rescheduling my recall service at a time that will be honored without issue If this matter is not addressed promptly and properly, I will have no issue escalating this further. I expect a response without delay outlining exactly how this will be resolved and what steps are being taken to ensure this does not happen again. More

Tempe Kia always takes great care of my Kia Soul. I wouldn't go anywhere else. I wouldn't go anywhere else. More

Will and the team at Tempe KIA are great. I also loved the car wash AND the charge — especially since we live out of town. Thanks. I also loved the car wash AND the charge — especially since we live out of town. Thanks. More

Loved that it was easy and fast. Most importantly FAST! Clean, friendly expensive, expensive expensive Most importantly FAST! Clean, friendly expensive, expensive expensive More

The service was done timely and additional recommended services explained thoroughly, with those not needed immediately highlighted. services explained thoroughly, with those not needed immediately highlighted. More

I have been bringing all of my vehicle to this service center for years! I'm always treated like Family by Paula and the team. If you want your warranty and service repairs done right this is the dealer center for years! I'm always treated like Family by Paula and the team. If you want your warranty and service repairs done right this is the dealership to use! More

Check in process was very efficient. Quick turn around. Very good communication from Paula. Great experience! Quick turn around. Very good communication from Paula. Great experience! More

Everyone is so friendly when you walk in. Who ever is helping you is has so great knowledge. Marcy is someone I have had to deal with twice now. She has been so helpful both times. Thank you Who ever is helping you is has so great knowledge. Marcy is someone I have had to deal with twice now. She has been so helpful both times. Thank you More

Mario’s service and communication were excellent and consistent! He explained each step of the process in detail, and I was kept informed at each step of the process. Overall, a great experience! consistent! He explained each step of the process in detail, and I was kept informed at each step of the process. Overall, a great experience! More

Not much to say besides they're the best Kia service department I've been to. department I've been to. More