I just purchased a used Ram truck from Terry Henricks and thought I would share my experience.
I traveled 6 1/2 hours to buy this truck. It had most of the features I wanted.
The truck was very clean and in condition I had expected per the Salesman’s description.
Because of distance, I did ask, and Tyson was good enough to “hold” this truck for me until the weekend so I could
drive down at my convenience. Much appreciated!
In addition, I did ask and he had a bed-liner sprayed in for me. We split the cost, this was before my actual purchase. This was a plus for me.
Per a visual inspection I had concern about engine oil on one of the actuators near the front axle. The service shop pointed out this was left from an oil filter change!
And, Tyson did point out a small windshield crack (from a stone), I appreciated his transparency.
Tyson was not knowledgeable on several features of the Ram and had to ask the Sales Manager on the:
E-Torque feature, Block Heater, and 4- wheel drive operations.
Their Auto Trader ad said the truck had the E-Torque feature and Running Boards, it did not!
This led me to question all features listed in the ad and verify for myself they were actually present.
The Sales Manager did admit mistakes by his people in entering the ad, however, this does nothing for my peace-of-mind. Bait and switch???
Not Happy on this, ads need to be accurate!!!
The Sales folks were efficient but all business, nothing more.
I got the feeling (my opinion) they were unhappy with the way this sale went and couldn’t wait to “get this one” behind them.
Overall, I would be more careful in trusting their vehicle ad’s.
I would not go out of my way to use this dealer again, they got my business because they had what I wanted at a relatively competitive price.