Back

Terry Henricks Chrysler Dodge Jeep RAM

Archbold, OH

not yet
rated
981 Reviews

1935 S Defiance St

Archbold, OH

43502

Directions

By Type

981 Reviews of Terry Henricks Chrysler Dodge Jeep RAM

February 01, 2018

2018 Compass Everything went great. I knew what I wanted, so I scheduled an appointment and I was in out the door with my new vehicle in less than an 1 hour. More

by gelam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Johnson, Caleb Jones
Feb 01, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

gelam1 - That's great! No one wants to spend all day at a car dealer - happy to read it went so well. Thank you for sharing!

February 01, 2018

Great experience! Terry Henricks CDJR made our buying experience hassle free and smooth. They went above and beyond to work with my schedule. Matt and Michael truly car More

by cjo94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Jones, Matt Kryder, Michael Gruen, Morgan Roth
Feb 01, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

cjo94 - Thank you for taking a moment to share. We appreciate your business yet you taking the time to write a review is so important. Thank you!

January 31, 2018

2014 Wrangler Purchase Connected with Mike Deck online made an appointment to test drive the Jeep, everything went smooth. From test drive to out the dooor in a few hours. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Deck, Morgan Roth
Jan 31, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you Bill!

January 30, 2018

Dealer Michael was a great help and was always there whenever I had questions. Everybody there worked as a team and were nice. You couldn't ask for much bett More

by Zach13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gruen
Jan 31, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you Zach we appreciate you sharing!!

January 27, 2018

Very Good Terry Henricks has always served my auto needs with great service. Thanks Gerry M and staff. Mike was a knowledgeable sales person who treated me gr More

by Gambler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Deck
Jan 29, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you Shawn we appreciate your continued trust!!

January 26, 2018

Great Experience! Very impressed and pleased with the experience I had at Terry Henricks! I found the vehicle online and called Mike to see if I could test drive it. He More

by Britni B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Deck
Jan 26, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you Britni! We do sometimes have to "juggle" when multiple customers arrive at once and keeping the focus on each is tough. So happy to hear you didn't feel slighted and your experience was so good - we appreciate you sharing and are grateful for your business!

January 26, 2018

Alright I always heard promising things about this dealership so I went to purchase a new vehicle. The employees were friendly but my needs sadly were not met More

by AJC21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gruen
Jan 26, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Ashley, Good afternoon! My name is Jaret McDermott and I oversee anything internet related for Terry Henricks Auto Group. Thank you very much for taking a moment to write the review you wrote on DealerRater. I am writing to gather information from your perspective prior to publicly responding to your review. I have never had Michael Gruen receive a review less than 5-Star so I was surprised when I received your review. I spoke to Michael to learn about your visit and what had transpired and Michael shared that you visited the dealership looking for a Right Hand Wrangler with some specifics that you needed for your job and we didn't have that vehicle in stock? Running a locate on our factory system Michael and the sales manager reached out to a few dealers to see about dealer trading for the Wrangler they had in stock, and those dealers wouldn't trade. We typically look out 250 miles when trying to locate a vehicle. I was told that you shared with Michael that there was a Wrangler like you wanted in Galena, Illinois so Michael reached out to that dealer to see about a trade and the dealer would not trade with us. This is where I am confused with your review. From my perspective, and please understand that I know I wasn't involved and am in no way trying to put words into anyone's mouth, I do not understand some of your selections on the review. Were you at any time treated bad or unprofessionally during your visit or after, did our customer service lack? (I ask honestly as we are always working toward bettering ourselves and our business!)? Did you have any work performed at Terry Henricks (You marked Work Performed as a 3-Star yet I do not think you had any work performed in our service department??)? Was someone unfriendly to you? Pricing, if we didn't have a vehicle for you, how could pricing be rated? Overall experience, I can understand you marking a 4-Star as you were hopeful and we were unable to deliver. That's always a tough one for us....when we have a customer who wants a vehicle, we ask another dealer if they will trade and they say no...... Ashley, I hope you take my questions sincerely as we really do want our customers to have a great experience. We are appreciative that you first sought us out. We are apologetic that we were unable to bring the right Wrangler in for you. Finally, the email you received asking for the review is automatically generated three days after a customer visits the store. Buy or no buy, we DO want to improve. We look seriously at every review and if a change truly does need to be made....we will make the change. Again I thank you for your review and for visiting Terry Henricks. We would've loved nothing more than to have been able to help. Cordially, Jaret McDermott Internet Manager 419-445-7460

Jan 29, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Ashley - It is unfortunate when we are unable to obtain a vehicle from another dealer, via a dealer trade, to help out a customer. We did attempt to meet your needs yet the dealer with the Wrangler you wanted wouldn't give it up in a trade. It would've been our pleasure to have helped yet it was out of our control.

January 24, 2018

Today's service Terry Henrick's CDJR always has treated me fairly. They deliver fast, friendly service and at a great price. Today's service was no exception. The More

by KBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Overmier, Ben Brown, Tyler Porter
Jan 24, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you for your continued business and thank you for sharing!

January 24, 2018

Great Service! My truck blew a front headlight late Saturday night and I contacted the service dept. first thing Monday morning. Tyler was able to work my truck i More

by Marv17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Porter
Jan 24, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you Marv!!

January 24, 2018

Excellent As Always Have bought many cars from Terry Henricks and keep coming back time after time. For the first time I dealt with Matt and couldn't ask for a better per More

by Ziggy
Recommend Dealer
Yes
Employees Worked With
Matt Kryder
Jan 24, 2018 -

Terry Henricks Chrysler Dodge Jeep RAM responded

Thank you Ziggy - we appreciate you sharing and your continued trust in our dealership.

...
60
...