Terry Henricks Ford

It was due for an oil change so we took it in. While there I asked one of the guys if they could show me where to put the jack once it was up on the lift. They said yes and they were very nice ab While there I asked one of the guys if they could show me where to put the jack once it was up on the lift. They said yes and they were very nice about it. I am sorry I forgot he name , because he took the time to explain why the jack goes where it goes. I asked them to check our spare tire and they were happy to oblige. And also we like to talk to our salesman he is AWESOME and that would be Alex Bennett. More

Very knowledgeable employees and very caring. Explained everything in detail. I love Terry Henricks Ford, they treat me right. Explained everything in detail. I love Terry Henricks Ford, they treat me right. More

Overly satisfied. Cory made the appointment as long as my car runs I'm happy about it 😁 Cory made the appointment as long as my car runs I'm happy about it 😁 More

My buying experience was great. But I was pushed into a “bumper to bumper” warranty for 4 grand. The warranty company has denied every claim. I have tried to reach out to the deal But I was pushed into a “bumper to bumper” warranty for 4 grand. The warranty company has denied every claim. I have tried to reach out to the dealership multiple times with multiple employees and they all refuse to help me with this. They sold me a warranty as a lie that is not bumper to bumper. Multiple people say they will call me back but do not. I even spoke to a manager and he said he doesn’t want in the middle since I spoke with another employee that never called me back. That’s his job, to handle these situations. I feel very taken advantage of and I feel put on the back burner. I feel since I’m a women they are brushing me off. I have been trying to handle this for about two months. I’m sad to say I thought I found a dealership I would stick to and recommend. After this experience I will never recommend and will never use again unless they get to the bottom of this false warranty they sold me More

Fast service. Very polite and knowledgeable employees. Highly recommend! I’ll be back for sure!! Very polite and knowledgeable employees. Highly recommend! I’ll be back for sure!! More

I brought my truck in for service and some issues I was having with the truck and they solved the issues. Very pleasant service department and everyone at the dealership is pleasant. having with the truck and they solved the issues. Very pleasant service department and everyone at the dealership is pleasant. More

I appreciated the respect , knowledge and sales team I had. They were very easy to deal with and no pressure . When I need my next car, I will go back there.My salesperson,Adrienne, knew about the SUV I w had. They were very easy to deal with and no pressure . When I need my next car, I will go back there.My salesperson,Adrienne, knew about the SUV I wanted and was easy to work with. If there was a feature I didn't understand,she looked it up so I would know how to use all the bells and whistles.Thank you, Adrienne! More