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Terry Henricks Ford

Archbold, OH

4.1
370 Reviews

904 Stryker St

Archbold, OH

43502

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370 Reviews of Terry Henricks Ford

January 23, 2018

5 stars Good deals, great customer service. I felt very comfortable being shown around. I was very close to making a deal with these guys. I expect I'll be bu More

by Zuver182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fleming
Jan 23, 2018 -

Terry Henricks Ford responded

Thank you - thank you for sharing!!

January 23, 2018

A Dealership I Would Happily Buy From Again I turned in a Leased CMax after 3y. I loved that vehicle and I really wanted another CMAX. I researched vehicles and I came across this dealership. Th More

by Car smitten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Emmons, Jamie Grunden
Jan 23, 2018 -

Terry Henricks Ford responded

Thank you ~ Smitten! We are happy to read your experience was pleasant and we appreciate you taking the time to share!

January 21, 2018

Vehicle maintenance I came to Joe in seek of vehicle maintenance and he led me in the right direction, he was very professional and helpful through the process and made s More

by fgybarra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fleming
Jan 22, 2018 -

Terry Henricks Ford responded

Thank you for taking the time to share!

January 21, 2018

Easy Buying Process Terry Hendricks Ford is a great dealership to purchase a car from. Joe made the buying process easy and fun! I love my new to me 2008 Ford Focus! More

by Fordlover727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fleming
Jan 22, 2018 -

Terry Henricks Ford responded

Very glad your happy! Thank you for sharing!!

January 20, 2018

F150 Lariat I was very pleased with the service, assistance and information provided by Joe Flemming. He was very polite and considerate to my needs. He was very More

by Boats1183
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fleming
Jan 22, 2018 -

Terry Henricks Ford responded

Thank you for taking the time to share and thank yo for the recommendation!

January 20, 2018

Bought used. Many issues in 1st 3 montjs Bought a used truck with a 3 month "warranty" had many issues and it cost me $100 dollars every time and more at other times because it had a broken l More

by Papawagz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrienne Emmons, Nate Rose
Jan 22, 2018 -

Terry Henricks Ford responded

My name is Jaret McDermott with Terry Henricks Auto Group and I wanted to write privately before publically. I asked Adrienne if she knew who "Papawagz" may be and she thinks you may be Mike Wagner?? (If not then I apologize yet I do want to properly respond to the 3.4-Star review given to "Rich Ford"). By now I'm sure you are aware that Rich Ford was purchased by Terry Henricks. Rich Ford had a great business with a great reputation for many years that we hope to build on. We hate the fact that you had the mechanical issues you had, and want to assure you that Terry Henricks has already begun implementing procedures and 'tweeks' with the intent no one will purchase a vehicle and have mechanical issues. Cars are mechanical and there is always a chance of failure, even after an inspection, yet we will strive to ensure we sell quality pre-owned vehicles. With all that said, we are sorry you had the problems you had with your truck, we appreciate the honest review, and we hope we can regain your trust in your local Ford dealership. Cordially, Jaret McDermott 419-445-7460

Jan 22, 2018 -

Terry Henricks Ford responded

And again I appreciate your honest review.

Jan 22, 2018 -

Terry Henricks Ford responded

Papawagz - I appreciate our private conversation and we all appreciate your honest review. Good or not so good, reviews help us to do what we do better. Thank you

Jan 23, 2018 -

Papawagz responded

I understand cars are mechanical, I also understand that the issues I had would have easily been caught if the vehicle was properly inspected. I was treated great by both Adrienne and Nate. With that being said, my review stands.

Jan 23, 2018 -

Papawagz responded

I understand cars are mechanical, I also understand that the issues I had would have easily been caught if the vehicle was properly inspected. I was treated great by both Adrienne and Nate. With that being said, my review stands.

January 20, 2018

Joseph Fleming Joe did a fantastic job explaining all the pros and cons of a Ford escape that I considered purchasing. He is a great sales person and did not sugar c More

by Dominique Romero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fleming
Jan 22, 2018 -

Terry Henricks Ford responded

Thank you for sharing!

January 19, 2018

Long distance buyer Purchased the vehicle from out of state. I found the truck online and messaged the dealership. There was great communication about the vehicle as he p More

by Mballz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fleming
Jan 22, 2018 -

Terry Henricks Ford responded

Thank you for taking a moment to share - glad your enjoying your truck!!

January 19, 2018

Great Friendly Sales Staff I have always heard how good Terry Hendricks was to work with. Now I know first hand! Everyone was very friendly and helpful. Joe Fleming was awesome! More

by FordHappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Fleming
Jan 19, 2018 -

Terry Henricks Ford responded

Thank you so much - we appreciate your sharing!!

January 19, 2018

Excellent service They brought me my air filter and it looked HORRIBLE! They asked if I wanted it changed...and I told him yes! So they did. I never had problems wit More

by jssmith739
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Schroeder and the mechanic that worked on it...listed as QL, Jeff Sharpe
Jan 19, 2018 -

Terry Henricks Ford responded

Thank you for taking time to fill out this review!! Did something appear wrong when filling out this review? I am asking as I do not understand your, "Mark Schroeder and the the mechanic that worked on it...listed as QL"?? If there's an issue I want to fix it! :) Also, why a 4.6 (3-star not 5-star) on Pricing? We want to do ALL we can to ensure every visit is a great one!!

Jan 21, 2018 -

jssmith739 responded

Jeff took my call when scheduling. Mark was there to help me with a few other things. And I didn't know the mechanics namd...it was just listed as QL. The prices are average with other dealers...i just don't know why dealers have to b so much more than other "private" places. I didn't have anything bad...

Jan 22, 2018 -

Terry Henricks Ford responded

Thank you so much for taking a moment to share! We appreciate you choosing Terry Henricks Ford!

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