Terry Reid Hyundai

We purchased a 2023 Hyundai Tucson and could not be happier! We drove from Wetumpka, Alabama after talking on the phone for a few days with Mohammed Sonko and Austin Nichols in the closing! Two great g happier! We drove from Wetumpka, Alabama after talking on the phone for a few days with Mohammed Sonko and Austin Nichols in the closing! Two great guys who treated us greatly! I would highly recommend them and Terry Reid for your purchase! More

The sales staff was very responsive. Mo was a wonderful salesperson, he was patient with all our concerns and found answers to our questions. Mo was a wonderful salesperson, he was patient with all our concerns and found answers to our questions. More

I hate to leave bad reviews but this place is very cheap , came in with a growling noise and was charged 190 dollars for a diagnosis. They said tcu software update. Ended up paying 400 dollars for an issue , came in with a growling noise and was charged 190 dollars for a diagnosis. They said tcu software update. Ended up paying 400 dollars for an issue I still have . They didn’t open doors on time and ran my vehicle out of gas . Then my receipt only shows what I paid and my complaint, did not show what they did . Sorry guys but that’s bad business. Going to get a second opinion, and when it’s really fixed I’ll come see yall More

This dealership uses classic bait-and-switch tactics. The Suburban was advertised on CarGurus at one price, but once I arrived the numbers immediately changed. They raised the vehicle price by several th The Suburban was advertised on CarGurus at one price, but once I arrived the numbers immediately changed. They raised the vehicle price by several thousand dollars. I was also told they were offering $1500 above CarMax instant offer on trade in vehicles. The initial offer for my trade was $4000 below CarMax instant offer. I was told this was because they were going to try to discount the Suburban price to get closer to the advertised online price. When I questioned it, they changed the numbers yet again. After I left, they sent a worksheet using a much higher website price, added fees, and applied a fake “CarGurus offset” to make it look like a discount. The numbers changed every time we talked and never matched the advertised price. This wasn’t an honest mistake — it was intentional manipulation. I walked away, and I strongly recommend other buyers verify every number before wasting their time here. More

My husband and I recently purchased a car from Terry Reid Hyundai in Cartersville, Ga. and I wanted to share our overwhelmingly positive experience. From the moment we arrived, Trey Grogan’s warm welcome and Hyundai in Cartersville, Ga. and I wanted to share our overwhelmingly positive experience. From the moment we arrived, Trey Grogan’s warm welcome and genuine enthusiasm created a comfortable and relaxed atmosphere. He wasn't pushy at all; instead, he listened carefully to our needs and preferences, taking the time to understand exactly what we were looking for in a vehicle. His product knowledge was exceptional. He patiently answered all my questions with clarity and explained the features and benefits in a way that made sense for me as a woman. Austin Nichol’s process of reviewing the car contract was equally transparent and straightforward. He took the time to explain every clause, ensuring I fully understood all the terms and conditions before signing. This level of transparency is truly commendable. Beyond Trey's outstanding service, the entire team at Terry Reid Hyundai exhibited a remarkable level of professionalism and friendliness. Everyone I interacted with was helpful, courteous, and genuinely seemed to care about providing a positive customer experience. I highly recommend Trey Grogan, Alex Nichols and Terry Reid Hyundai to anyone looking for an stress-free and enjoyable car-buying experience. They exceeded my expectations in every way. Karien Henderson More

If you're heading there for service beware, they try to fleece their customers thinking they won't do their research. Tim was the service writer I had the displeasure of dealing with on two occasions. the fleece their customers thinking they won't do their research. Tim was the service writer I had the displeasure of dealing with on two occasions. the first one was a warranty engine replacement. everything went well until I went to pick up my car and they wanted to charge me close to 500 dollars for 4, yes 4 spark plugs that are on the top of the engine and easily accessible. I did have them install them since I figure 500 for a new engine is not too bad. fast forward to just under a year later. I went in for what I thought was a blown head gasket, should be a warranty item from the new engine or the CPO warranty. Thankfully it wasn't the head gasket, it ended up being the upper radiator hose. The plastic fitting that connects to the engine was cracked. Tim the service writer said that is was several hoses and the total would be about 1200 dollars. I looked up the part numbers on the estimate he sent me and noticed one of the parts was a metal heat pipe. I inquired because those don't "expand" as he said the hoses were doing. He then texts me that the mechanic gave him the wrong part number and he was working on getting the correct part number. Next text was that the rubber hose was more expensive than the heat pipe "but I'm going to make the mechanic do it for the same price". I was at this point seeing his attempt to fleece a knowledgeable customer thinking I'd just agree to have the work done so I asked for an estimate for just the one hose that was leaking which is the upper radiator hose. The estimate he texts me purposely cuts off the part numbers, he's thinking I don't know what hoses he's talking about. He prices out the hose with a more than 300% markup in price at 185.20 for a 56.00 part and the labor at 380.00 for a .5 labor hour job for an experienced mechanic. I replaced all the hoses and I'm not a mechanic, just mechanically inclined, in a total of 50 minutes. We were thinking of getting a new vehicle for our family and based on the multiple experiences at the dealer we will never purchase another Hyundai. Go elsewhere for you service needs if you own a Hyundai folks. More

Tim in the service center is the BEST! ! I came in after booking an appointment online. Tim explained online booking has not been working well and did not go through. He was able to squeeze ! I came in after booking an appointment online. Tim explained online booking has not been working well and did not go through. He was able to squeeze me in for an oil change, tire rotation and complete the recall on my sunroof that I have been trying to complete for over a month in Canton! He also kept me up to date on progress. Thanks so much for going above and beyond for me Tim! More

A very bad experience at the Terry Reid Hyundai dealership in Cartersville. I had had an unfortunate situation where I had purchased a car from a private owner. I have a major back issue and am tal dealership in Cartersville. I had had an unfortunate situation where I had purchased a car from a private owner. I have a major back issue and am tall and unfortunately the car was just too small for me with my issues but in excellent condition. I went to trade it in and warned the dealership I had spent my budget on the car and needed to trade down. I had told them I had been lowballed at dealerships before and had to leave, and I was re-assured they were very aggressive on their pricing. It is a 2018 fully loaded Subaru. They lowballed me and offered $13,000 for my car (what in the world) and I was shown a car fax that it is worth $11K but had it marked in fair condition (the car is in excellent condition). They came up to $17,000 and I still said no as they wanted me to pay an additional $20,000 on top of that I had already spent on the trade in car. I can't afford that. Then, I was offered $22,000 trade in with a $5,000 out of pocket amount if I purchased today and signed. I could of course do that. I asked for a moment for my mom and I to discuss, and the manager came over and I thanked him as we thought he was the one that made this offer happen. He said wait, wait - that is not correct, and the over was revoked. They tried to say it was only something to get approved. If that were the case, then why did I not have to sign any other offers they presented me. This is deceptive and a flat out lying. Please be careful going to this dealership - especially if you are in a bad situation, financially conservative and need honestly and fairness. See revoked offer and text stating that they aggressively price. Very bad experience. That is not the way you build trust or do business. More

I will not buy another car from Terry Reid for as long as Austin Nichols, the Finance Manager, works there. I have bought two cars previously but having to deal with the dealership to get my paperwork to fil Austin Nichols, the Finance Manager, works there. I have bought two cars previously but having to deal with the dealership to get my paperwork to file a gap insurance claim has been unbearable. I needed to file a gap insurance claim and I reached out to him and the Office Manager, Andrea Adcock for a copy of my sales contract. I have sent close to 20 emails with maybe 2 unhelpful responses. I had to go down to the dealership after a month of no response only to be given the wrong paperwork. When I reached out for the correct paperwork, I was again ignored for a month. Once again, I received the wrong paperwork when Andrea sent me the incorrect paperwork for a previous car. It has been two months of this complete lack of communication with no resolution in sight. I went down to the dealership again to get the correct paperwork only to be turned away and told it will be emailed to me on Monday. I have no faith that they will get me the paperwork when they say they will. Austin and Andrea have completely dropped the ball when it comes to handling this situation. More