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Terry Reid Hyundai

Cartersville, GA

4.4
417 Reviews

816 Joe Frank Harris Pkwy SE

Cartersville, GA

30120

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417 Reviews of Terry Reid Hyundai

May 13, 2020

A++++ dealership! Recently moved to Cartersville and decided to give them a try. I am now a repeat Service customer. EXCELLENT customer service and quality work. Highly recommend. More

by pamelabrooke72
Recommend Dealer
Yes
Employees Worked With
Kayla
May 12, 2020

Hospitality is awesome. Made me feel very welcomed an comfortable. And also everyone is really nice an courteous. I would most definitely recommend Terry Reid Hyundai. More

by Xhowell1992
Recommend Dealer
Yes
Employees Worked With
Charlena Williams
May 01, 2020

the staff was friendly and courteous and got my vehicle the staff was friendly and courteous and got my vehicle serviced in a timely manner I was completely happy. They kept checking on me to see if I need More

by harper7952
Recommend Dealer
Yes
Employees Worked With
Did not pay attention to all there names., McKensie Dover, Joshua Miller, Charlena Williams
April 29, 2020

I received All around great service. The receptionist miss Teresa was the best. hope to see her there the next time I have to go in. More

by dayvia.gilchrist
Recommend Dealer
Yes
Employees Worked With
Teresa Bellamy, McKensie Dover, Christian Taylor
April 26, 2020

down to earth honest thru and thru down to earth family owned with family values not seen much in todays business world. Family owned and made to feel like your family when you are gree More

by iamforgod2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKensie Dover, Terry Laughridge, Joshua Miller, Christian Taylor
Apr 26, 2020 -

Terry Reid Hyundai responded

Hi! Thank you ;);) We are so glad you felt our sincerity and warmth as family. With us - when you come to select your new ride or coming to us to service / maintain your car - we want it to feel like a relationship not a transaction;) Im Terry Reid wife and I personally thank you for taking your time and sharing your kind thoughts and words. We will always work hard and of the trust that you have given us;) Claudia

April 25, 2020

Transaction went smoothly, Christian, my salesman, was nice and professional. I did not feel like he was pressuring me and he took the time to answer my questions. Finance manager, John, was also helpful, More

by nhart2001
Recommend Dealer
Yes
Employees Worked With
John Kuniskis, Connar Locklear, Christian Taylor
April 23, 2020

fast and safe oil change was fast and the waiting room and service area were clean and safe everyone was social distancing and being very friendly and professional More

by gacrown2559
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKensie Dover
April 23, 2020

My Experience with Terry Reid Hyundai I made an appointment for an oil change. My car was serviced on time, and at a reasonable price. I am happy with the outcome. More

by miranda.foggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McKensie Dover
April 14, 2020

Well it doesn’t do any good to make appointment. 25 minutes later still haven’t started my car. Would be nice if on time. More

by Robinanndalton
Recommend Dealer
No
Employees Worked With
Matt Laughridge, McKensie Dover, Terry Laughridge, Joshua Miller, Michael Sanders, Kayla Walker
Apr 14, 2020 -

Terry Reid Hyundai responded

Hello-Your recall was a computer update -We started the computer update immediately the vehicle sits anywhere from 30 to 45 minutes while this update is downloading.Technicians do not work on the vehicle while the recall is being performed.Immediately upon completion of the download of your recall the technicians completed the multi point inspection oil change and tire rotation.We apologize that we didn’t explain that While your recall is a downloading to the computer system on your car it would appear that the car was sitting and not being worked on.When we saw your response we called the phone number on record immediately and spoke to your husband and explain this to him he promised he would explain this to you for us. We always do follow-up calls and you will still be receiving one to answer any questions in regards to the service performed on your car . Please call us if you have any further questions regarding service and maintenance you had with us today.Again we apologize for not explaining to you that your car would be sitting during the recall download .We highly respect your time appreciate and value you as our customer .Thank you very much for letting us know so we could react quickly and clear up this misunderstanding.

April 09, 2020

Christian and John did a great job of getting me exactly what I wanted without any hassle. The process was quick, easy, and painless! I will continue to be a loyal customer! More

by KRZYZNSK
Recommend Dealer
Yes
Employees Worked With
John Kuniskis, Christian Taylor
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