Terryville Chevrolet - Service Center

When I called for the appointment to schedule an oil change, I mentioned having the AC compressor recently replaced and how the engine light came on. The person on the phone said they would check to see change, I mentioned having the AC compressor recently replaced and how the engine light came on. The person on the phone said they would check to see if a sensor was unplugged. Now that I'm here, they want to charge $139 for a diagnosis even though we suspect that's what it is and they won't even look at the sensor. This is one of many problems that I've had; not being informed of a battery cable recall until it failed leaving me stuck on I95 at 10pm among the issues and if I didn't have free oil changes as long as I own the car, I would go elsewhere. More

Worst customer service I’ve ever seen at a dealership, hung up on me when I was asking about my warrantee and charged for my free oil change. Had my car for like 3 months now, it was not checked before le hung up on me when I was asking about my warrantee and charged for my free oil change. Had my car for like 3 months now, it was not checked before leaving the lot, had to get new breaks for it, the check engine light keeps going on and off, but got turned away when I drove all the way there for my service appointment. Disgusting people and how they treat you. Only time they will show any kind of care is when you HAVNT bought the car yet... More

The best customer service I ever had, I brought the The best customer service I ever had, I brought the truck on Monday morning by the end of the day the truck was serviced, Backup camera was installe The best customer service I ever had, I brought the truck on Monday morning by the end of the day the truck was serviced, Backup camera was installed backup alarm was installed truck was serviced I recommend Terrevile Chevrolet to everyone go there you'll see it yourself the best customer service ever More

The service department went above and beyond what I thought they would do to fix the problem with my car. Don and Randy did a superb job to get the part they needed and got my car out the door the next thought they would do to fix the problem with my car. Don and Randy did a superb job to get the part they needed and got my car out the door the next day.Thank-you very much Gary. Timek More

Went for oil change and while outside in parking lot two salesmen had asked us if they could help us. They were very nice men. Don in service is always very pleasant also. The man who took our car in was al salesmen had asked us if they could help us. They were very nice men. Don in service is always very pleasant also. The man who took our car in was also very nice. More

Very friendly and good communication, I would recommend to friends and family. I felt very safe when picking up the my car, everyone was wearing a mask. to friends and family. I felt very safe when picking up the my car, everyone was wearing a mask. More

Quick service and all problems resolved! I originally came in for an oil change. I also asked if they could fix a broken clip on my bumper that had broken. They fixed it without any problem. I originally came in for an oil change. I also asked if they could fix a broken clip on my bumper that had broken. They fixed it without any problem. My mirrors also weren't folding back up after being in reverse mode, which I knew was some kind of setting and user error. Someone came out and reset them for me and showed me how to use that setting. I was in and out of there in an hour and fifteen minutes and the experience couldn't have been better! More

Service is GREAT!! Don has always been my guy at the dealership, I work with when I want a pain free experience to get what I need accomplished in a timely fashion and h Don has always been my guy at the dealership, I work with when I want a pain free experience to get what I need accomplished in a timely fashion and he always works around my schedule. This last time I worked with Billy and it was like working with Don's twin. Extremely professional experience and Billy explained everything that needed to happen. It took a few test drives for the problem to repeat itself but he didn't give up on finding the issue and getting my truck repaired in a timely fashion. I would have to say the strongest department at the dealership would have to be the service department. More

General maintenance Satisfied with experience over the years both with service dept. and sales wish to continue doing business. Hours are good and transportation if need Satisfied with experience over the years both with service dept. and sales wish to continue doing business. Hours are good and transportation if need is good. More

Perfect surprise! I had my car in for detailing; free on the Platinum plan. I was very pleased that they took the initiative to look at my oil percentage, changed my oi I had my car in for detailing; free on the Platinum plan. I was very pleased that they took the initiative to look at my oil percentage, changed my oil, and secured my license plate. Beautiful service in a world that struggles with customer service!!!!! More