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Terryville Chevrolet - Service Center

Terryville, CT

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310 Reviews

310 Reviews of Terryville Chevrolet - Service Center

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November 07, 2019

This rating stems from the very poor reception I received My review stems from the very poor reception that I received from the service writers. When I arrived and stood there for 15 minutes, they did not lo More

by DAVEMERCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Nenninger, Rick Korngiebel
November 02, 2019

Had my car detailed and waited. Everyone was very professional and my car was ready in a reasonable amount of time. It was so nice and clean especially the windows which I have a ha More

by PMODERACKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember the names of the people I spoke with but everyone was very friendly and customer oriented.
Nov 04, 2019 -

Terryville Chevrolet responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Your Friends at Terryville Chevrolet

October 29, 2019

Great Service Brought in my truck for oil change and tire rotation. I received prompt courteous service. I like the fact you have an appointment so you don't need w More

by WLLMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katlyn Godin
Nov 04, 2019 -

Terryville Chevrolet responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your truck. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Regards, Your Friends at Terryville Chevrolet

October 25, 2019

great The detail was not as good as any other time I've been there. i'm sure the shop is busy and I did have a lot of work done More

by nsauce51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Dimeo, Rick Korngiebel
Oct 28, 2019 -

Terryville Chevrolet responded

We appreciate the time you took out of your day to provide this feedback. At Terryville Chevrolet, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Regards, Your Friends at Terryville Chevrolet

October 23, 2019

Mind Blowing!!! I left my truck at 5am for oil/lube and to have the detail cleaning service done. When I went to pick it up at 3pm it was still not done. Now let me t More

by GLENN18
Recommend Dealer
No
Employees Worked With
Ty Dimeo (owner)
Nov 04, 2019 -

Terryville Chevrolet responded

We value the opportunity to learn of your experience here. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Regards, Your Friends at Terryville Chevrolet

October 21, 2019

needed an oil change & front tires balaned The oil Change and tire balancing was performed the same day as promised and they made arrangements for late pick up. I did not have to leave work ear More

by JOESBAR55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Korngiebel
Oct 21, 2019 -

Terryville Chevrolet responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Regards, Your Friends at Terryville Chevrolet

October 21, 2019

Detailing I had an oil change and a detail. The oil change was fine. The detail on the other hand I think my 9 year old could do a better job. The windows are a More

by cmaclaurin
Recommend Dealer
No
Employees Worked With
Gregg, Don Nenninger
Nov 04, 2019 -

Terryville Chevrolet responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Regards, Your Friends at Terryville Chevrolet

October 20, 2019

my recent service appointment Good service as always. Kept me up to date with the things needed along with associated costs. Got me up and running in a reasonable time. More

by emmawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Korngiebel
Oct 20, 2019 -

Terryville Chevrolet responded

Emma, thank you for sharing this great feedback with us. We feel our service department is what makes Terryville Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Your Friends at Terryville Chevrolet

October 19, 2019

Service dept Not pushy. Explains problems and let’s you decide what to do. Personable and informative I am a person of little words. Active is more positive More

by COLLETTEVARRONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred
Oct 20, 2019 -

Terryville Chevrolet responded

Thank you for putting your trust in Terryville Chevrolet! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Regards, Your Friends at Terryville Chevrolet

October 19, 2019

Oil. Change Done well in good time and fixed an additional problem with the dash board display . Thank you to the service team for taking good care of my car More

by pbsox1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nenninger
Oct 20, 2019 -

Terryville Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Regards, Your Friends at Terryville Chevrolet

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