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310 Reviews of Terryville Chevrolet - Service Center
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August 15, 2019
Still the best Service Always happy with the service at Terryville. Since I bought my Colorado there in 2016 they've been the only place I'll have work on it. Always happy with the service at Terryville. Since I bought my Colorado there in 2016 they've been the only place I'll have work on it. More
by travlore442
Verified CustomerEmployees Worked With
Rick Maurice, Eric Bailey, Don Nenninger
August 14, 2019
Superior attention to customers’ needs I recently had service in the Equinox purchased in 2018 and the service was performed in an expedient manner. The waiting room was well - equipped. I recently had service in the Equinox purchased in 2018 and the service was performed in an expedient manner. The waiting room was well - equipped. More
by THMERRIFIELD
Employees Worked With
Harry Ranney, Geoff Butkevich, Chris Gagliardo, Meg Haviland, Don Nenninger
August 09, 2019
Disappointed the dealership knows about several problems regarding water leaks in the cab (Chevy Silverado). Dealership would not extend good Will on failed part. the dealership knows about several problems regarding water leaks in the cab (Chevy Silverado). Dealership would not extend good Will on failed part. I have been a long time customer, this is my seventh Silverado and second purchase from Terryville Chevrolet. I’ve been a long time advocate of the Chevy truck! This is a huge disappointment, I’ve spent lots of $$$ over the years on these trucks and stayed loyal to the brand. This will be my last Chevy truck. :( More
by tasservice
Employees Worked With
Don Nenninger
August 08, 2019
My Horrible Experience My truck needed warranty work on my transmission. Couldn't get a loaner unless I rescheduled my repair 8 days later. 1st day no call to inform me of My truck needed warranty work on my transmission. Couldn't get a loaner unless I rescheduled my repair 8 days later. 1st day no call to inform me of diagnosis. I called them and was told that the cure was to put thicker fluid in. I called next day and was told they were pulling the transmission. Still no loaner. Called 6 days after drop off and I had to leave message and got no call-back. Called again next day,was told they had to see what the status was and would call me back. Hour and a half later I called the again and was told that they were going to change the fluid. The truck was there for 8 days and they did nothing but test drive it. Horrible communications, Horrible customer care, No Manager to talk to. Owner that doesn't care. I have spent 90K on two vehicles from this dealer. My truck has 47,500 miles and I keep it in perfect condition. P.S. When the truck was there for recall, I couldn't get a loaner then also. More
by Texas Edition Owner
Employees Worked With
Eric Bailey, Don Nenninger
August 02, 2019
Fast and easy Scheduled my oil change/tire rotation/21pt inspection on line. Easy to pick a date and time for my schedule. Service was fast/ contact person was fr Scheduled my oil change/tire rotation/21pt inspection on line. Easy to pick a date and time for my schedule. Service was fast/ contact person was friendly and catered to my needs More
by wdewkett
Employees Worked With
Daniel Lorusso
August 02, 2019
Oil change- check tire pressure Efficient and friendly service- I love the place. I found that the time it took to have the car serviced was very reasonable, and the waiting room wa Efficient and friendly service- I love the place. I found that the time it took to have the car serviced was very reasonable, and the waiting room was pleasant and comfortable. I recommend Terryville Chevrolet to all my friends. More
by lewskimom
Employees Worked With
Eric Bailey, Don Nenninger
August 01, 2019
service center very knowledgeable, pleasant and accomodating The Service Center is always helpful and pleasant when I call or go in for service. They do not try to talk me into unnecessary repairs and get my c The Service Center is always helpful and pleasant when I call or go in for service. They do not try to talk me into unnecessary repairs and get my car serviced in a timely manner. The office in front is very neat and clean and the people very considerate. Unfortunately I did not have a good experience with Harry Ranney. I was just inquiring. about an electric car, the Volt. He showed me some cars, did not like color, and as I understand it this car would not go far on electricity. I asked how much I would get for my car which would determine if I purchased an electric car or not. He said the manager was looking at car. He kept me waiting many times in the office. He took me for a test drive and explained all of the technology offered by this car, Since I am not interested in all of that,I cut him short. He then rudely proceeded to ask me just how was I going to pay for this car, bring money(his voice kept getting louder and angrier.) Didn't I know I would have to make payments?? I said it all depended on the price I would get for my Cruze(very well taken care of) and I was expecting a basic Volt for electricity use. First he yelled that why had he had to move all those cars to get the volt. And on my way out I could hear him saying"do you believe all of the trouble I went through for this." Excuse me but isn't that his job and shouldn't he cater to the customer instead of yelling at her. I expect if I had a husband present this would have not happened. I was the one who should have been upset which I was very much so. I love your Service Center but would probably not buy a car from your dealership. Thank you. More
by CATHYLAGUNASKI
Employees Worked With
Daniel Lorusso, Harry Ranney, Jeremy Huard
July 30, 2019
Oil Change and Tire rotation Didn't have a record of our appointment, squeezed us in and took much longer than promised for service. Never did do the Tire rotation we expected. Didn't have a record of our appointment, squeezed us in and took much longer than promised for service. Never did do the Tire rotation we expected. More
by bobbrown38
Employees Worked With
Eric Bailey
July 28, 2019
Scheduled service appointment This was a service performed on my truck. They performed an oil change, installed some chrome steps, and performed a detail cleaning. Everything was d This was a service performed on my truck. They performed an oil change, installed some chrome steps, and performed a detail cleaning. Everything was done beautifully. More
by THMERRIFIELD
Employees Worked With
Stephen Venturo, Geoff Butkevich, Chris Gagliardo, Meg Haviland, Eric Bailey
July 27, 2019
Completely disappointed I went in for a service recall and was told the parts would be there in 2-3 days. It’s been a month and no parts Yesterday I received a notification I went in for a service recall and was told the parts would be there in 2-3 days. It’s been a month and no parts Yesterday I received a notification stating that I haven’t done my part for the recall???? From my understanding this recall is a severe safety concern and Chevy apparently isn’t concerned about the repercussions. I guess Chevy headquarters will have to be my next point of contact. More
by Fsmith21
Employees Worked With
I have no idea as no one introduced themselves and were engaged with chit chat amongst each other when I arrived , Katlyn Godin
