Terryville Chevrolet - Service Center

Terryville has never been this bad So I’m normally a big fan of this dealer, but my recent service visit was not good. I brought my car in for a rattle in the passenger door. I was with So I’m normally a big fan of this dealer, but my recent service visit was not good. I brought my car in for a rattle in the passenger door. I was without a car for over a week, the loaner car that they had given me had transmission issues, no other loaner cars were available. I called for status update on my vehicle, no one could tell me any information or I was put on hold for 25+ minutes. When my car was finally ready, my door panel was covered in dirt, the service rep did get the detail department to clean it. I then got in my vehicle and headed down the road (less than a mile) and the rattle was worse. I then turned around and brought it right back to the dealer and by this time the service department was closed, sales said they couldn’t help me and to contact service. The next day I contacted service and asked to speak with the manager, and was told he was unavailable and was informed he would call me ASAP. I also informed them that my problem with the car wasn’t fixed and they said they could book me 2 weeks out. To this day the service manager Mike Judson still has not contacted me. I was very disappointed in the quality of service I had received from this dealer. More

Great Service Department The Service Department employees are very helpful, courteous and always fit my car in for last minute issues. Always leave informed about my service a The Service Department employees are very helpful, courteous and always fit my car in for last minute issues. Always leave informed about my service appointment. Great Job !! More

Top notch service. I have been coming to Terryville Chevy for almost 20 years. Very friendly and efficient staff. I've never had any problems with the service department I have been coming to Terryville Chevy for almost 20 years. Very friendly and efficient staff. I've never had any problems with the service department. More

paul1949 service was good but when i purched my truck in 2017 i was screwed over . i am very unhappy with your dealer ship . i think i was treated unfairly service was good but when i purched my truck in 2017 i was screwed over . i am very unhappy with your dealer ship . i think i was treated unfairly More

Always happy 😊 with the service department thus far. I haven’t had any problems with my service or my detailing of my 2016 Colorado Rocky Ridge ,since I purchase it brand new. Very Happy 😊 with everyone I haven’t had any problems with my service or my detailing of my 2016 Colorado Rocky Ridge ,since I purchase it brand new. Very Happy 😊 with everyone at Terryville Chevrolet . Thank-You All , And Merry Christmas 🎄🎁. More

Service dept is fantastic ! I had to drop off my Truck for some service Don took care of me and he was great he keep in touch with me on the service that was done and when it was I had to drop off my Truck for some service Don took care of me and he was great he keep in touch with me on the service that was done and when it was finished it was completed Thanks Don . More

Fast and Efficient Fast appointment, quick service, good price for oil change, tire rotation and 21 pt inspection. Going back for future service. Did call for appointm Fast appointment, quick service, good price for oil change, tire rotation and 21 pt inspection. Going back for future service. Did call for appointment but could have done online. More

Car detail & Oil Change Once again I have a new car!! As always, friendly and great service! Unfortunately this was my last as five years have flown by! I guess I will be sh Once again I have a new car!! As always, friendly and great service! Unfortunately this was my last as five years have flown by! I guess I will be shopping for a brand new car sometime next year!! More

Not the usual detailing My vehicle was suppose to be detailed - I understand a new employee was given my car for detailing - everyone has to start somewhere. I do understand My vehicle was suppose to be detailed - I understand a new employee was given my car for detailing - everyone has to start somewhere. I do understand that, so I suggest a check off list for detailing to insure everything gets done. My car was returned to me not totally done. Jodi returned the car to detailing - it came back better. After leaving I noticed the interior of the front windshield was untouched, other areas were not cleaned and I am missing a deer whistle that was mounted on the front of the vehicle. Waiting to hear what Terryville Chevrolet will respond. More

Issues with headlight sound not going off The service dept w/ Don, Jody, and Eric are always looking out for me. Definitely appreciate their service, quality, and care for their customers. Hol The service dept w/ Don, Jody, and Eric are always looking out for me. Definitely appreciate their service, quality, and care for their customers. Holly was a big help too! More