Terryville Chevrolet - Service Center

Fantastic service Department I had purchased my vehicle at a Buick dealer, needless to say a so as I got my car I went to terryville Chevrolet and ask if they would take care of m I had purchased my vehicle at a Buick dealer, needless to say a so as I got my car I went to terryville Chevrolet and ask if they would take care of my new car and they said of course. I love the service department!!!!!? More

Oil change and tire rotation I was able to leave my car the night before with easy key drop off. I was able to call that afternoon to see if the car was ready for pick up. The r I was able to leave my car the night before with easy key drop off. I was able to call that afternoon to see if the car was ready for pick up. The receptionist was very pleasant and told me she had my keys in her hand. When we arrived at the dealership, all of the paperwork was ready to sign. She handed me my keys and in less then five minutes I was out the door and on my way home. More

SERVICE DEPT. Been going there for over 15years never had any problems with service .like to thank all of them even the ones that have retired excellent Been going there for over 15years never had any problems with service .like to thank all of them even the ones that have retired excellent More

Unscheduled service. I had no appointment, minimal indication of the problem, parts were needed. Eric had me in the bay within 15 minutes, about 10am, explained the proble I had no appointment, minimal indication of the problem, parts were needed. Eric had me in the bay within 15 minutes, about 10am, explained the problem and ordered the part by 11am, had the part on site in about 1.5 hrs. Part was installed and I was heading back to work by 1:30pm. Fast, painless, and free! Under warrant Eric said. They kept me informed, checked on me more than once, explained how scheduled service works. Also offered a loaner vehicle! Great, suprised experience. I will definitely return for service! More

chipmunk in heater blower called with problem 830 am problem resolved by 11 am . very hot day dead chipmunk started to stink. BOB in service knew it would get worse so he took called with problem 830 am problem resolved by 11 am . very hot day dead chipmunk started to stink. BOB in service knew it would get worse so he took action. great job fast service .as always More

Oil change and Lube The work was performed quick....the tech even came out to see me and advise me of my over inflated tire pressure and set the to Mfg. settings.....to The work was performed quick....the tech even came out to see me and advise me of my over inflated tire pressure and set the to Mfg. settings.....to me that's attention to detail More

Poor workmanship I was having warranty work done on my truck. I had three issues that were being resolved. I was told my parts were in so I made an appointment to have I was having warranty work done on my truck. I had three issues that were being resolved. I was told my parts were in so I made an appointment to have everything done. After day 2, I was called to say my truck was ready for pickup. I went down to retrieve my truck and was told I would have to come back again because the parts that were in, were actually given away before my appointment to another customer. (Transmission cooler line, oil cooler line, and Bluetooth mic) I dropped my truck off for a second time to finish the oil cooler line and Bluetooth mic on a Monday April 30. Upon retrieving my vehicle I was told I had to come back a third time because the Bluetooth mic was on back order even though I requested a call when EVERYTHING was in. When I walked to my truck I noticed all the screws in the wheel well were backed out and not secured, and a screw was missing in the bumper in the same area (I believe it was from the previous visit). I also inquired about the oil that was underneath my truck in a fresh puddle. I was told is was residual from the oil cooler line. I left and ran an errand in town. While driving home, after about 20 minutes since picking up the vehicle, the service engine light, low engine oil came on. I pulled back into the dealer and inquired if they checked the oil before completing the service and I was told that they probably “forgot to reset the oil level sensor”. They checked the oil and the dipstick was dry. The service writer grabbed 2 quarts of oil and put it in my truck. After checking the oil level again, the dipstick was still dry. He told a tech to get another 2 quarts and at that point I requested them to do a complete oil change since it’s clear the oil wasn’t checked prior to releasing a vehicle that came in for an oil leak from the oil cooler line. I drove my truck around town, with no oil in my engine because the tech didn’t think to check the oil level. I was asked if I had any free oil changes remaining that they could use, and I said that I did but I wouldn’t be using it on this because I believed the dealer should be responsible for not properly checking the oil level during warranty work that was associated with an oil leak. The service writer then said they would cover the cost and do a tire rotation. I was very upset that I left the dealer with no oil in my engine, I spoke to the service manager while the oil change was being done. He was very appologetic and I appreciated it. He gave me a few oil changes and assured me it wouldn’t happen again. My concern is that there may have been damage done to the engine and I would like to ensure the warranty will cover any issued that could be linked to this lapse in workmanship. I would like it on writing that I was allowed to leave the dealership with no oil in my engine after service work was completed, I think that would be the right thing to do. On top of all of that, Everytime I was here for service, I felt that I was an inconvenience to everyone because I was getting service done. Don is a great asset to the department, but most of the other employees are miserable and more importantly, they are noticeably miserable to all customers. Take a look one day of the employees walking around with the nasty looks on their faces. Update 5/2/18 -The service manager reached out to me following the review and assured me the issues will be resolved. He addressed my concerns and I appreciated the conversation we had. More

Headlight not working Headlight worked intermittently. Service took my truck tracked the problem. Replaced the wire harness and had me back on the road in very timely mann Headlight worked intermittently. Service took my truck tracked the problem. Replaced the wire harness and had me back on the road in very timely manner. Thanks guys!! More

2015 duramax needed work done under warranty they did a good job. I have always had a good experience at Terryville Chev great bunch to deal with never had a bad e needed work done under warranty they did a good job. I have always had a good experience at Terryville Chev great bunch to deal with never had a bad experience at this dealership. Thanks More

car detail Car was detailed and looks great. thank you for moving items and getting under my seats. I "live" in my car as we are in 3 rooms with little storage Car was detailed and looks great. thank you for moving items and getting under my seats. I "live" in my car as we are in 3 rooms with little storage so the car is my storage. My car is shining and smells & looks great. More