Teterboro Chrysler Jeep Dodge RAM - Service Center

My name is Bob and I've been a long time customer owning Jeeps. Your service dept Mike Falcone does excellent job start to finish. Highly recommend there service dept. Jeeps. Your service dept Mike Falcone does excellent job start to finish. Highly recommend there service dept. More

My name is Johnathan and my wife’s name is Marcey. We met about three other employees that were warm and welcoming at Teterboro Chrysler dealership when we first was sent over from enterprise. Due to your re about three other employees that were warm and welcoming at Teterboro Chrysler dealership when we first was sent over from enterprise. Due to your repair service consultant Andy Phillippe that works in the Service and repair department my wife and I will not purchase our next car “a newer Dodge Charger “ from that dealership which we had previously wanted to before all this happened. We where considering on getting our next car at Teterboro Chrysler dealership despite Andy’s lack of wanting to help and being rude. Andy he got me to a point where I cursed in the dealership Store very loud it was embarrassing and no one as a customer should go through that in order to get their car fixed.  Andy has been delaying on the repair for my dodge charger 2016 SXT. First time I brought it to the Dodge Chrysler dealership about concerns of my radio not working properly. Andy informed us that it’s not that the radio doesn’t work its because my cell phone is not compatible with it. That was the first lie he told us then He’s informed the wife and I that he’s putting in too much work into trying to fix our situation more than he wants to and that he doesn’t get paid enough. And he also sated that the company doesn’t want them to deal with the installation of the radio or unconnect issues. He used a excused of the pandemic as to why he lost our paperwork. He gave us a excuse that he had to contact the insurance company who supplied the radio that he needed the number for again, and also reach out to Enterprise manager in regards into replacing our radio. The manager informed Andy numerous of times about the approval on changing the radio however he managed to find his way on the delaying the repairs again. Even when we stood there and gave Andy the number to the insurance company to call and ok the work he was not going to call until he felt like it. It took me to flip out in the dealership and curse and yell and stop the place of business to be heard. I never threatened Andy I was expressing how I felt dropped a few F bombs and because he felt uncomfortable he had audacity to tell me that he was going to call the cops. When I informed him that I’ve been recording our transaction each time we spoke he changed his mind about calling the cops he’s rude and he brings people out of their character so for this I will not purchase Or do business over there. On an other note my wife was doing most of the speaking from day one when we met Andy however when we had our little fall out With Andy because he gave lack of caring on what needed to be done not one manager from there or employees stepped in to de-escalate the situation they waited for this to snowball. With all that I ended up flipping out cursing and yelling in front of the whole dealership.. I don’t want to hear anyone sorry because you guys don’t care.  More

I have been a loyal Teterboro customer since 2004! The sales staff is just wonderful, my last salesman was John and he always gets me the best deal available... Service has been excellent throughout all sales staff is just wonderful, my last salesman was John and he always gets me the best deal available... Service has been excellent throughout all these years, the technicians get the job done right the first time and very quick getting my car back , which is a big bonus...... My Service advisor Jim is truly the best..... He has been taking care of my service appointments since i became a customer may years ago....I highly recommend Teterboro....Thanks to the owners Sal and Al for keeping such high standards , it truly shows!! More

Great service experience The routine service was scheduled easily. The car was then serviced promptly and we were called as soon as it was ready to be picked up. A great exper The routine service was scheduled easily. The car was then serviced promptly and we were called as soon as it was ready to be picked up. A great experience. More

Great Service, Helpful and Polite Staff BEST EXPERIENCE! Ability to drop off vehicle night before appointment. Received daily updates on status of repair work Repair Service Liaison (Andy!), Receptionist a Ability to drop off vehicle night before appointment. Received daily updates on status of repair work Repair Service Liaison (Andy!), Receptionist and A/P very polite and helpful. More

The Best Jeep Dealer In New Jersey As a loyal Jeep owner since 1992 (starting in Florida), I have owned 7 different Cherokees. I moved to New York and then New Jersey. Teterboro is by As a loyal Jeep owner since 1992 (starting in Florida), I have owned 7 different Cherokees. I moved to New York and then New Jersey. Teterboro is by far the best dealership I have found for courtesy, respect, valuing of my time, repairs and maintenance completed on time and 100% correct the first time. Very knowledgeable service staff and highly trained and proficient technicians. I am very happy to be one of their loyal customers. More

Excellent Service and Repair From my first call to make my service appointment throughout the repair, the Manager, Jim Mullen, and Doreen were very professional and helpful. Sinc From my first call to make my service appointment throughout the repair, the Manager, Jim Mullen, and Doreen were very professional and helpful. Since I waited at the dealership for the repairs to be completed, Mr. Mullen gave me updates throughout the service. The repairs were perfect and the service was exceptional. Thank you! More

Rafael was great and friendly!!! I will definitely recommend this dealership and Rafael to friends. The service was quick and everyone here is very professional. recommend this dealership and Rafael to friends. The service was quick and everyone here is very professional. More

DON'T TRUST THESE PEOPLE AND BE SURE TO CHECK YOUR OIL i LEASED A BRAND NEW 2018 JEEP RENEGADE FROM THESE PEOPLE IN FEBRUARY OF 2019. LONG STORY SHORT, WHILE DRIVING THE OTHER DAY, THE NEW CAR COMPLETELY i LEASED A BRAND NEW 2018 JEEP RENEGADE FROM THESE PEOPLE IN FEBRUARY OF 2019. LONG STORY SHORT, WHILE DRIVING THE OTHER DAY, THE NEW CAR COMPLETELY SHUT DOWN. I WAS PETRIFIED. NO WARNING LIGHTS NOTHING. AFTER A FEW ATTEMPTS I GOT THE CAR STARTED AND WAS SCARED THE WHOLE WAY HOME. THEY TOWED THE CAR TO THE DEALERSHIP AND THEY INFORMED ME THAT THE VEHICLE WAS VERY LOW ON OIL. THE CAR HAS 3000 MILES ON IT AND USES SYNTHETIC OIL, WHICH AFTER I CALLED THEM FOUND OUT IT DIDN'T HAVE TO BE CHANGED FOR 6000 MILES. HOW COULD THE CAR HAVE ALMOST NO OIL IN IT AT 3000 MILES. NO LEAKAGE FOUND. I SHOULD NOTE THAT THERE IS A VIDEO ON LINE WHICH SHOWS THAT A WARNING SHOWS UP ON THE DASHBOARD WHEN IT IS TIME FOR AN OIL CHANGE. MY CAR HAS NO WARNING! NO WARNINGS, NOTHING. MY FIRST THOUGHT WAS THAT THEY GAVE IT TO ME LIKE THAT WHICH IS POSSIBLE, BUT UPON DOING RESEARCH ON LINE, I' LEARNED THAT THIS IS A MAJOR FLAW IN THIS VEHICLE. MY SALESMAN NEVER TOLD ME THIS. IN FACT, WHEN QUESTIONED BOTH THE SALESMAN AND THE SERVICE REPRESENTATIVE STATED THEY NEVER HEARD OF THIS PROBLEM. IF THAT IS THE CASE, AND I DON'T BELIEVE IT IS, THAN MY CAR HAS A DEFECT. .THE SERVICE REPRESENTATIVE SAID I HAD TO CHECK MY OIL EVERY 1000 MILES, WHICH TO ME IS ABSOLUTELY RIDICULOUS. I WOULD HAVE NEVER GOT THIS CAR IF I KNEW THIS. I WAS ALSO TOLD THE CAR DOES SHUT DOWN WITH NO WARNING FOR THE SAFETY OF THE ENGINE. WHAT ABOUT THE SAFETY OF THE DRIVER??? THIS IS SO DANGEROUS AND NOW I HAVE TO SPEND THE NEXT THREE YEARS ON EDGE WONDERING IF THE CAR IS GOING TO SHUT OFF, AND ALSO BEING INCONVENIENCED WITH HAVING TO CHECK THE OIL CONSTANTLY. I AM TOTALLY DISAPPOINTED IN BOTH SALES AND SERVICE OF THIS DEALERSHIP.. I HAVE PLACED SEVERAL CALLS TO THE MANAGER BUT OF COURSE THEY DON'T RETURN THE CALLS. THEY JUST DON'T CARE. ONCE YOU HAVE THE CAR, YOU'RE STUCK. BUYER BEWARE!!!!!! NOTE: I OWNED A JEEP LIBERTY FOR 14 YEARS AND NEVER HAD TO ADD OIL. I GAVE IT ONE STAR BECAUSE IT WOULD NOT ALLOW NO STARS More

Respectful and Professional Starting with the Service Writer Ray Briggs, very professional, and extremely respectful with my time. The Service Technicians are at the top of thei Starting with the Service Writer Ray Briggs, very professional, and extremely respectful with my time. The Service Technicians are at the top of their game. I had noticed a little steam coming up from the hood - one time only. The Tech did a thorough examination and found a minor leak in the radiator that could have developed into a major problem. This is a sign of a truly excellently trained technician. I am very grateful. More