Teterboro Chrysler Jeep Dodge RAM - Service Center

Long Term Relationship I have been getting my cars serviced here for 15 years, spent tens of thousands of dollars and bought three cars from them. I keep coming back because I have been getting my cars serviced here for 15 years, spent tens of thousands of dollars and bought three cars from them. I keep coming back because of the highly professional service and integrity of both the sales and service staff. The repairs are done timely and correctly the first time. They are always willing to work with me as to the immediacy of repairs and what can be deferred. More

Jim at Teterboro Towed my Jeep Cherokee in late afternoon thinking starter had failed. Less than 3 years on lease, so not thinking battery. I was on the phone arrangin Towed my Jeep Cherokee in late afternoon thinking starter had failed. Less than 3 years on lease, so not thinking battery. I was on the phone arranging rental car when Jim said lets be sure and run a few checks. Sure enough it was the battery. Had one in stock and got me on my way pronto. All this service with a pleasant attitude. Very professional service advisor. Highest ratings!!!! More

Excellent and courteous service Went to this dealership again for an oil change and vehicle inspection. Our polite and knowledgeable service advisor Jimmy recommended a tire rotati Went to this dealership again for an oil change and vehicle inspection. Our polite and knowledgeable service advisor Jimmy recommended a tire rotation which was immediately done. We are pleased with the conduct of their employees and service which is why we are repeat customers at this dealership. More

Quick and easy Went in for a recall 30 mins and I was out the door... straight to the point, fixed it and i was on my way. Went in for a recall 30 mins and I was out the door... straight to the point, fixed it and i was on my way. More

Excellent Service Department, Friendly sales staff. I always receive great service from Teterboro Jeep. Jim in service is a pleasure to deal with, very knowledgeable and takes the time to explain what r I always receive great service from Teterboro Jeep. Jim in service is a pleasure to deal with, very knowledgeable and takes the time to explain what repairs are needed now and what repairs or service can wait until your next visit. I know my 2006 Magnum SRT8 is in great hands at Teterboro Jeep Service. I have also had great car buying experiences at Teterboro. I deal with Alan Jr during the purchases of my 2003 PT cruiser and a 1989 Plymouth Sundance. He was very helpful and even made periodic calls to see how I was enjoying the cars I had purchased and if there were any issues or concerns with them. Needless to say I recommend Teterboro Jeep to my family and friends for either purchasing a new car or service for their present car. More

Speedy service by true pros! 5 star reviews for great service! I got an appointment within an hour of calling. They are very professional and repaired my tire as well as serviced 5 star reviews for great service! I got an appointment within an hour of calling. They are very professional and repaired my tire as well as serviced my Jeep within a couple of hours and drove me to work while they fixed my car. More

Worst service ever! I called to make an appnt for an oil change and tire rotation. They gave me an appnt for a week later. I showed up at the appointed time and right whe I called to make an appnt for an oil change and tire rotation. They gave me an appnt for a week later. I showed up at the appointed time and right when I pulled in-they motioned me to move into the service bay. A manager came over and told me to wait and someone would be with me shortly. Didn't ask my name -what I was here for- or if I had an appnt. NOTHING!! 3 minutes later another person comes And says someone will be with my soon. Still no info or questions. After about 15 min and 3 more people informing me that someone would be with me soon, the original manger who came by the first time asked me what I was there for. I said I have an appnt for an oil change and tire rotation. He asks me what kind of oil I use. I inform him that I have no clue-but all my details about my car were taken when I made the appnt. He says he will check and be right back. Instead-he sits at a desk through the glass window (clearly visible) he starts snackif and chatting and looking at something on comp. I wait another 10 min before a completely diff person shows up and says ok oil change time. And asks me what kind of oil I use? I informed her that I had no clue but that guy (I pointed) was checking for like 10 min. She's says it's her manger and she'll ask him what's going on. I tell her that I made this appnt a week ago. By this time I had been waiting ina service bay for 30 min ( past my appnt time) not one person asked if I had appnt or any other info. I can hear the manger yelling at this lady 'I don't know-it's eddies job' What? So he said he would look something up and then never did it or it seemed like he never intended to. The lady then came back and told me it would be over an hour for the oil change to take place -no mention of the tire rotation. At this point after being there for 35 min and being told I would have to wait over an hour-I left. The place is in chaos. I must of seen about 30 people working there who just were chatting and eating and standing around. The manger being the worst. Have some pride in your dealership and run it like a business. Suffice to say-I took my business elsewhere Don't ever go there!!!!! More

Good by local standards Most of the mechanics have 20+ years of experience at the same dealership. They are good at fixing things the first time, if they can reproduce the pr Most of the mechanics have 20+ years of experience at the same dealership. They are good at fixing things the first time, if they can reproduce the problem. They have been honest when they could have cheated me, e.g. with a transmission code that ended up being a cheap sensor. They try to stretch the warranty with FCA. They can handle technically difficult tasks and have yet to break my car (cough Paramus Chrysler cough) or hand it back with obvious defects (see prior Paramus cough). Service manager does what he can and is approachable. Mechanics are generally friendly and obviously knowledgeable. They understand that sometimes you get sporadic issues that may not show during a test drive. Downside: no appointments, loaners are a hassle, drive-home is ad hoc, waiting room is terrible, can't shut off the TV, often can't reach service advisors on the phone, no Saturday hours, very limited late hours, sometimes gets overwhelmed. Work can cause rattles (a common problem it seems) which require more trips. Not a great location. Extremely limited parking. Hard to get in and out of the lot. “Pay and get keys” people are fairly unresponsive. Generally, sales/service processes seem dated and inefficient. More