Texan Buick GMC

Great people that work inside that will help you walk out with a car the same day. with a car the same day. More

I was told by the salesman that they would do a complete detail of the vehicle I purchased since it was late when the deal was completed. When I called the individual to advise him I was coming int to drop detail of the vehicle I purchased since it was late when the deal was completed. When I called the individual to advise him I was coming int to drop off my vehicle Saturday morning he acknowledged and said just bring it in. I did not hear back from the dealership so I called and inquired about my vehicle and was told that they got busy and forgot to call. He informed me that they closed in 30 minutes of course that was not going to give me enough time to pick it up which I was not very happy with the dealership. I had to wait until Monday to get my vehicle back upon picking the vehicle up I was unpleasantly surprised that they had not detailed the vehicle. My wife called your salesman and he lied about the detailing of the vehicle. He further stated that the was a misunderstanding of a complete detail and would have to get with management to get it approval. As of today we have not gotten a response . If this is the way your dealership treats your customer I will not buy another vehicle from you and will let individuals know about my experience with your dealership. More

I have used the service department multiple times and have been disappointed by their efficiency every time. I always had an appointment, arrived prior to my time, and had simple oil changes and tire rot have been disappointed by their efficiency every time. I always had an appointment, arrived prior to my time, and had simple oil changes and tire rotations. It has never taken less then an hour and a half, and I have tried morning, noon, and afternoon visits. The last time over two hours. I will not return for service visits. More

the worst customer service. I bought a truck last year and the grill was stained. They told me they were going to order the grill and it took 4 months so I called to make an app I bought a truck last year and the grill was stained. They told me they were going to order the grill and it took 4 months so I called to make an appointment and asked if I could make the appointment for 2 months and HUMBERTO told me yes, surprise when it arrived. The dealer told me we had to return the part because it had been 2 months and I asked for an explanation and he just laughed and told me ok, I live 90 miles away and that's inconvenient and they told me they were going to reorder the grill and until now I have not received any calls and it has been 8 months since I bought the truck More

Victor the Service Consultant was very knowledgeable, helpful, and polite. It was easy to make the appointment and all went well as scheduled. helpful, and polite. It was easy to make the appointment and all went well as scheduled. More

Misdiagnosed my vehicle and when told they came back with the right diagnosis after they had to be told to recheck it. And charged me 214.68, did a labor fee and when I asked what that was, was told it's the the right diagnosis after they had to be told to recheck it. And charged me 214.68, did a labor fee and when I asked what that was, was told it's their tax. Informed them it's against the law to charge tax on labor. Ended up fixing my vehicle myself in 15 minutes, something they wanted to charge 2 hours of labor on. More

Contacted dealership to buy 1 maybe 2 Buick Enclaves per the price advertised on AutoTrader. I was willing to come from hundreds of miles away, but the dealer wanted to add $6,000 to the AutoTrader advertis the price advertised on AutoTrader. I was willing to come from hundreds of miles away, but the dealer wanted to add $6,000 to the AutoTrader advertised purchase price of each vehicle for "dealer prep fees and dealer add-on fees," and refused to remove it!! Dishonest, false advertising. Don't waste your time! I will take my business elsewhere! More

Appreciate the thoughtful service and all the patients given to customers on a regular basis thank you given to customers on a regular basis thank you More

Erika and the technician were great help keeping me informed of my vehicle situation and repairs needed. informed of my vehicle situation and repairs needed. More

I did bring in my service discount offer and handed to service advisor. Texan staff did a great job. Thank you again for your service. service advisor. Texan staff did a great job. Thank you again for your service. More