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Texan Buick GMC


70 Lifetime Reviews

18225 Eastex Freeway, Humble, Texas 77338
Call (281) 359-3600

Latest Reviews

October 24, 2017


- QCBob

My Name is Bob L. and to be frank, I'm not too pleased with how this dealership handled the issue regarding the purchase of a car I got from your lot. I thought for once I'd try doing business locally in my area by not driving all over Houston, last time I'll be doing that. Last week my wife and I dropped in to the Texan GMC Buick dealer off of Hwy 59 (18225 Eastex Freeway Humble TX 77338) and found a used vehicle my wife would like to have, so anyways we test drove it and decided it was the car for her. After a short period of price haggling we agreed on a price, I signed the required documents, waited twenty minutes for them to prep the car and was told the car is ready. As my wife and I were exiting the show room onto the lot the sales person (Paul Hernandez) advised me that there is only one key fob, I turned to him and said “when will I get the other one”? He responded they are aware of the missing second key and will ask the previous owner as to where it’s at and will get back to me in a few days. I returned the same day to drop off 3 keys for the vehicle I just sold to them and a check for the vehicle I just purchased, I also reiterated to the finance manager (Joe Gomez) that “not having the second key is not acceptable and I would not have purchased the car if I was disclosed this information earlier”, I was running late for work and as I was exiting his office Mr. Gomez said “not to expect the second key”, yet an hour before he was the person passing me documents to sign and reiterating that “his job is to make sure to do what is necessary to make the customer happy and resolve any issues”. I told him I hope you find it and left. Couple days had passed and I got a call from Paul saying that the second key cannot be located and that I needed to come and talk to the manager as to what they can do, and besides I needed to bring the car in because they forgot to get a safety inspection done. Two days passed, I'm at the Texan GMC Buick dealer with the car for a safety inspection, as I was waiting I went into and spoke to Lonnie Gibson (Sales Manager) to see what they can do. He told me "it’s a used car", "we didn’t promise a second key", "and there is nothing they can do" AND had the balls to ask me if I ever purchased a used car from a lot before? I said yes, actually the vehicle I just turned in was from a Toyota dealer and at the time of pick up had only the valet key, I spoke to the manager and they provided 2 keys and 2 remotes (well done Don McGill Toyota!). This time I purchased a 2013 Mercedes from a Buick dealer, paid cash, and was treated like this? This is nothing short of an insult, aside from utilizing shady sales practices, not being up front and nothing short of being liars for their own greed and bonuses. In this case buyer beware if you were to do business with them.

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Employees Worked With


October 02, 2017

"Excellent service "

- Normah2

Very fast, hassle free, nice and efficient service. Employees are very considerate and make you feel right at home. Overall very pleasant and easy experience!

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Employees Worked With

Guadalupe Hernandez

September 11, 2017

"Positive because of Salesman who Takes care of business!"

- Pops1940

We have purchased 2 vehicles from Texan GMC in last year and Eric Candanosa handled both very well. He was very responsive and worked to represent us well.

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Employees Worked With

Eric Candanosa

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Photos & Amenities

  • After Hours Drop-Off
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines
Texan Buick GMC, Humble, TX, 77338