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Texan Buick GMC

Humble, TX

Overview
Reviews
3.4
733 Reviews
We are Texan GMC Buick. You might expect a car company’s top priority to be cars, but not at Texan GMC Buick. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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18225 Eastex Fwy

Humble, TX

77338

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Showing 733 reviews

December 12, 2023

I've always visited this service department. The staff is extremely pleasant and knowledgeable. The place is clean, and there is free wifi and a variety of complimentary drinks. I enjoy bringing More

by gl4110
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
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Dec 13, 2023 -

Texan Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Texan GMC Buick Team

December 12, 2023

Happy with the vehicle. Happy with Finance Dept and the salesman followed through with everything he said he would do. There is obviously a huge disconnect between departm More

by shannon.robinson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
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Dec 13, 2023 -

Texan Buick GMC responded

Shannon, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Texan GMC Buick Team

December 12, 2023

Texan GMC provided outstanding sales and service. Very pleased with service given by Itzel, my service consultant. More

by DWTAYLOR1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itzel
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Dec 13, 2023 -

Texan Buick GMC responded

Thank you for the awesome feedback! You're right, Itzel is an excellent service adviser and we appreciate all they do for us! We're very happy to hear that they were there to provide you with great service. Sincerely, The Texan GMC Buick Team

December 12, 2023

Horrible took to long sor simple visit took 2 hours to rotate tires. Then when they returned truck the floor mat was full of oil and door handle was dirty. They do not provide loaners. And over all bad se More

by magdiel_lara17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Print
Dec 13, 2023 -

Texan Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. Sincerely, The Texan GMC Buick Team

December 11, 2023

I think the work is quality. However, customer service could be improved - better and more communication would be nice. More

by lauren.hutson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Dec 13, 2023 -

Texan Buick GMC responded

We would like to thank you for sharing this review, Lauren. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and encourage you to contact us if you would like to further discuss your visit. Sincerely, The Texan GMC Buick Team

December 10, 2023

Great service i will get back when i'm ready to get a new truck More

by victor.reachi8280
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
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Dec 12, 2023 -

Texan Buick GMC responded

Victor, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Texan GMC Buick Team

December 10, 2023

Awesome customer service fast and friendly service agents clean facility willing to help in any way they can More

by W5DOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Print
Dec 12, 2023 -

Texan Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Texan GMC Buick Team

December 10, 2023

Always had great service and very helpful service team. Seems like all employees are happy working their More

by WIDEBODY787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Print
Dec 12, 2023 -

Texan Buick GMC responded

Thank you for your kind words. We feel our service department is what makes Texan GMC Buick special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Texan GMC Buick Team

December 09, 2023

The Customer service was very poor. Could never get intouch with the person that helped at first & our vehicle was not even done all the way when picked up. More

by zairahdz3090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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Dec 11, 2023 -

Texan Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. Sincerely, The Texan GMC Buick Team

December 09, 2023

Outstanding service and communication of any issues or recommendation provided were helpful and honest to me! More

by robertmendoza73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Print
Dec 11, 2023 -

Texan Buick GMC responded

Robert, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Texan GMC Buick Team

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