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Texan Buick GMC

Humble, TX

Overview
Reviews
3.4
733 Reviews
We are Texan GMC Buick. You might expect a car company’s top priority to be cars, but not at Texan GMC Buick. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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18225 Eastex Fwy

Humble, TX

77338

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Showing 733 reviews

November 18, 2023

No answer as to when I'll get my plates for my truck. Everything else was fast and easy. More

by DJ Gilson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
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Nov 20, 2023 -

Texan Buick GMC responded

Thank you for leaving this review, DJ. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, The Texan GMC Buick Team

November 17, 2023

Best dealer. Got the truck i wanted. Got the price i wanted. In and out within 3 hours More

by ryanleminh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vu , Madison Spencer, Beth Patlan
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Nov 20, 2023 -

Texan Buick GMC responded

Ryan, thank you for taking the time to share your feedback regarding your experience at Texan GMC Buick and congratulations on your new vehicle! Buying a new truck is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Texan GMC Buick Team

November 17, 2023

As good as expected I guess kind of rude everyone walking fast looking worried trying to avoid you asking them for help More

by Wayne.lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sony was my salesperson he was great!!!
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Nov 20, 2023 -

Texan Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Texan GMC Buick Team

November 16, 2023

I wouldn’t want anyone to go there for service mechanics walk around on phones and reception don’t listen to customer concerns properly. While the service manager backs poor work ethics that’s what that sho More

by nagepaul4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of service people name is here. , Madison Spencer, Beth Patlan
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Nov 17, 2023 -

Texan Buick GMC responded

We have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, The Texan GMC Buick Team

November 16, 2023

Everything is good and me and my wife stay very happy for the work they do More

by LUISMOLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Print
Nov 17, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience, Luis! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Texan GMC Buick Team

November 15, 2023

Simply takes too long to complete services. . always has a long queue and does not provide a loaner car More

by dennisjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Print
Nov 17, 2023 -

Texan Buick GMC responded

Thank you for your feedback, Dennis. We appreciate you taking the time to write this review and would like to learn more about your experience. Please contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team

November 15, 2023

I had a good experience but I think I would have look better at the truck I purchase as it had lots of scratches and I should have looked at this better. More

by e.campos73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
Print
Nov 16, 2023 -

Texan Buick GMC responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Texan GMC Buick Team

November 14, 2023

My experience was fantastic as usual. They completed the work quicker than I expected, which is always nice. More

by BRIANDANN2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto
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Nov 15, 2023 -

Texan Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Texan GMC Buick Team

November 13, 2023

Our customer rep abe is always on point with our vehicle and needs very respectul and on point in answering questions and concerns More

by victorhsanchez75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe, Madison Spencer, Beth Patlan
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Nov 14, 2023 -

Texan Buick GMC responded

Victor, thank you for the awesome feedback! Abe is an excellent customer rep and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Texan GMC Buick Team

November 13, 2023

The service rep was very helpful and the mechanics return of vehicle in time manner, and all work was done completely. More

by roylin jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Print
Nov 14, 2023 -

Texan Buick GMC responded

We cannot thank you enough for this glowing review of our service center, Roylin! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Texan GMC Buick Team

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